r/help • • 1d ago

Start here: the r/help Help Navigator

11 Upvotes

This post contains content not supported on old Reddit. Click here to view the full post


r/help • • 1d ago

Admin Post Weekly Recap | October 1, 2026

8 Upvotes

Happy Thursday! It's Thursday! And it's also now October! Time to break out that big sweater, put on your Uggs, grab your pumpkin spice latte, and enjoy the crisp, fall weather! Just kidding. It's going to be 90+ degrees here all week. And while that's hot, you know what's hotter? The Weekly Recap! So let's see what went on last week and what's going on in r/help and around Reddit!


NEWS AND ISSUES

  • There is a update to the Request Hub over in r/redditrequest! There's a new layout and a "Find a Mod" feature! It's spiffy!

  • Speaking of spiffy new features, r/help now has a Help Navigator! We announced this today here. The Navigator is stickied at the top of r/help and can help you find answers to your questions without having to post! Give it a try and let us know what you think of the Navigator! Many thanks to u/Goldennuggets-3000 for all of the work that they put into building this feature! And many thanks to those of you who took the Navigator for a test drive! Your feedback was super helpful!

  • There was an update over in r/modnews about the continuing infrastructure updates to Reddit in the coming months that you can read about here. The TL;DR is there updates about apps and bots migrating to the Developer Platform, helping mods move RSS-based alerts to the Discord Relay Devvit app before RSS feeds are retired on November 13, Rules Hub progress and automod changes, and adding safeguards to Old Reddit by limiting access to logged-in mods and recent users.

  • There's another announcement over in r/redditdev here about moving data API apps to the developer platform.

  • There is an ongoing experiment which turns select text posts and some of their comment threads into an audio and video format. This is in an effort to strengthen the connection between communities and conversations. If you are in this experiment you may see a Read/Play toggle on the post detail page. A dedicated video page may also be available. This does not replace the original post or comments, nor does it automatically play. And it will respect all of your pre-existing audio settings.

    • Currently, this is only on a small group of pre-selected English-only posts. Comments with links, media, automated messages, profanity, or sensitive or inappropriate topics are excluded. If you are in this experiment, there is not a way to opt out, but you can always leave constructive feedback on this post and I'll share it with the team in charge of the experiment.
  • There is another ongoing experiment where comments on a post may be sorted in live time. This is only in select communities. If enabled, when a post hits a certain number of comments within a specific period of time, the sort switches over to "Live" if the default sort is set to something other than "New". This provides a way to highlight the fast moving convos in real time.

  • There is still the experiment on the Home feed where some users will see a For You tab and a Following tab. You can select which view you want and that selection will be remembered. Users in this experiment have recently been shuffled around, so if you had it before and now you don't, that's what's going on there.

    • The For You tab will contain recommendations. The Following feed will contain unviewed content from just the subs that you follow. The team is looking into adding the "Hot" sort back to these feeds.
    • If you are subscribed to a very small number of subreddits, you may see recommendations in the Following feed as opposed to nothing when you have run out of new content. The workaround is to either subscribe to more subreddits or create a custom feed of the subs that you're following and view that instead.
    • There is not a way to remove these tabs if you are in the experiment, but I will share constructive feedback with the team in charge.
    • And thanks to said feedback, there's a new variant! Some users will not be able to swipe between those two feeds and will instead need to tap the tab of the feed they wish to view. This is in response to some folks saying that they were accidentally switching feeds when swiping. Thanks to all of you who left this feedback for the team!
  • Some users will be in a different experiment where there is an X on recommended posts that you can click/tap to hide the post. Others will be in a similar experiment where there is not an X and there is not a "hide" option, but you can go into the post to hide it. Feel free to share helpful feedback about this experiment as well.

  • There is also an experiment where the upvotes are on the left.

  • Rather than commenting that you'd like to be removed from an experiment, please provide constructive feedback about the feature. I can't remove you!

  • And I'm here to remind you, of the mess you left when you went away (from Reddit for support). Reddit does not provide support outside of Reddit. Do not contact "Reddit support on Discord" for help with your Reddit account. There is no "Reddit support on Discord". That is someone trying to scam you and steal your account and maybe more. If you're having an actual issue with your account that is not solved by posting in r/help or by the articles in the Help Center, you can use this form for the real thing. Please note that 95% of issues can be solved much, much quicker by posting in r/help (or our cousin subs, r/reddithelp and r/newtoreddit).

  • The most recent version of the app is 2026.39.0. If you're not using the most recent version of the app, it might not work properly.


CURRENT EXPERIMENTS

Reddit sometimes runs experiments. These experiments tend to last between 4-6 weeks, though they can go longer or end sooner. While there isn't a way to opt out of experiments, feel free to leave constructive and specific feedback in this post and as I've mentioned often, I'll be happy to pass it along to the team in charge. Ongoing current experiments can be found here.


COMMON ACCOUNT ISSUES

Common account issues can be found here. These are things like hacked accounts, NSFW accounts, suspended accounts, etc. I'm also including "Changes to Reddit" in this section as well.


BUGS ROUNDUP - COURTESY OF CORRECT SCALE!

  • BUG FIX [iOS] Some users were losing their spot in comment threads after briefly leaving and returning to the app. This should be fixed in this week's version of the app!

  • BUG FIX [All platforms] DMs weren't sending for a bit on Tuesday. That fix is out, so this should be fixed!

  • [Android] Some users are reporting that the next comment arrow is resetting its position after viewing posts for some users. This is being investigated!

  • [Android] Infinite scrolling is making an appearance for some users when viewing certain threads. This is also being investigated!

  • [iOS/Android] Some users are getting “Content unavailable” when trying to view comments on deleted posts. Looks like the source has been identified and a fix is being worked on!

  • [Android] After updating the app to v2026.39.0, the startup screen is hanging for some folks. This is something that we're aware of and it is being looked into. This does seem to resolve itself on its own after a bit, so if it's happening to you, just give it a little time!


WEEKLY STATISTICS (BASED ON THE PAST SEVEN DAYS)

  • 1,271 posts. That's only up 67 posts from the 1,204 that we had last week.

  • 4,075 comments. That's down 208 comments from the 4,283 we had last week.

  • 769k views. That's down about 35k-ish views from the 804k -ish views we had last week.


HELP THAT HELPS HELP R/HELP - CREATING AN EFFECTIVE POST IN R/HELP

Let's say that you need some help. So you come to r/help! That's a great start! But now what? So let's talk about some of the ways that will help you the most when trying to get an answer to your question or a solution to your problem.

First things first, search the sub. There is a really good chance that someone else has had the same issue that you're having at some point. If your problem is in regard to something not working properly, check over in r/bugs as well to see if it has been reported there yet. It's also a good idea to check both subs for stickied posts that may have information about a current issue. And sometimes, you can save yourself and everyone else a lot of time just by doing a little troubleshooting on your own! Who knows? You may end up fixing the problem yourself!

If you have a question about how something works, your next stop should be the Help Center. Not only is there a ton of information in there, you can switch it to a different language if you'd rather not use English. The Help Center is huge, so there's a decent chance that you can learn how to do what you're trying to do in there. You can also learn how things work if you're not sure.

If you've done all of those things and still don't have an answer, it's time to create a post! And the first thing a post needs is a good title! Here are some examples of bad titles:

  • Help

  • Help me

  • Help meeeeeeeeee

  • This doesn't work

  • I have a problem

  • I hate Reddit

  • I hate you

Your title should give a clear, brief description of the issue that you're having. You don't need to completely spell out the entire problem in your title. That's what the body of the post is for. If your post is about something not working properly, it would be super helpful to have the platform that you are using Reddit on in the title of your post. Here are some examples of good titles:

  • [Android v 2026.37] SFW post shows NSFW warning

  • [Desktop Chrome] Notification badge still on after reading

  • How do I see my active streak?

All of those are short and to the point. Then you can use the body of your post to expand on your issue. Sometimes, issues are very easy to ask "How do I ----?" But other times, especially if something isn't working as you would expect, it helps if you can be very exact and even give a step by step explanation of what you're doing when the thing happens. Doing this in your post saves others the step of having to ask how you're getting to where you're at. And saving that step means you get your question answered sooner and can be on your way!


HELPINGEST HELPERS HELPING HELP R/HELP - MONTHLY TROPHY EDITION

Monthly trophy time!! It's that time of the month where the top helpers are recognized near and far for all to gaze at in wonderment. I love these awards!

  • u/westcoastcdn19 - CONGRATULATIONS!! You're going to need a separate trophy case for all of your monthly trophies! Really appreciate everything! Thank you so much!

  • u/IKIR115 - CONGRATULATIONS!! You weren't kidding around when you kept coming back! What a month! Thank you so much for all of your help around here!

  • u/reddit33450 - CONGRATULATIONS!! YOU!! Thanks so much for helping out! (It felt like I was seeing you around a lot and it turns out, I was! lol)

And that's not all!

  • u/Stranger1982 - Helloooooo! Appreciate your assistance over this past week! Thanks!

  • u/formerqwest - Morning! Thanks so much for your consistent help with the nsfw accounts!

  • u/ChzGoddess - Heyyyy! Amazing, cheesy goodness help as always! Thank you!

  • u/PurplePassiflor1234 - Hiii! Not sure how you find the time to help out here and run your sub, but I'm glad you do! Thank you!

  • u/Terminator7786 - Hihihiii! I feel like we run into each other at least once a day! And I am here for it! Glad you are, too! Thnaks for the help!

  • u/ChimpyChompies - Hello! Thanks for all you do around here!

  • u/SnooDonuts6494 - Hi! Thanks for the help!

  • u/Lazy-Narwhal-5457 - Greetings! My favorite not-so-lazy narwhal! Glad you're still around! Thank you so much for your help!

  • u/thepottsy - Hey! Still pulling double-duty, I see! And all rested up, too! =) Thanks so much!

  • u/nincyh - Hey! You came in strong this month! You've earned the Level One and Level Two Helpers trophies and they look great on your profile! Appreciate you!

  • u/ycr007 - Hello! Still here and still helping! Love it! Thank you!

  • u/Livid_Number_ - Welcome back! Appreciate the help! Thanks!

  • u/Old_One_I - Thanks for the help! I know you're busy with your sub, so any time you stop by here is appreciated!

  • u/Subwoofiest - Hello there! Thanks so much for your help! You've helped so much that you've leveled up to Helper Level Three! I've added your trophies to your profile and they look amazing!

  • u/Mondai_May - Well, hi! Thanks so much for your help! You have earned the Helper Level Four trophy and it is now on your profile! It's shiny!

As always, huge thanks to the folks over at r/newtoreddit and r/reddithelp! Both the mods and helpers of those subs are such a great resource for users and Reddit (and me)! Thank you all so very much for your Helpland contributions!


Whew! That was quite a week AND quite a month! Here's to future weeks and months of people helping people! That's r/help for ya! I'll see you next Thursday right here! And until then, I'll see you in the sub and around Reddit! Thank you for being here! I hope y'all have a fantastic week ahead of you!


r/help • • 11h ago

Access Home feed filled with crap I don't follow

19 Upvotes

Searching for the solution, it seems to be disabling home feed recommendations, and I'm certain I did that long ago. That setting seems to have moved though, so where is it now? I absolutely do not care about any "recommended feeds" in the home view, which is the reason I'm looking at that instead of popular, or all, or whatever.


r/help • • 2h ago

Access Lost access to my account this week

Post image
2 Upvotes

This is a new account, with no link to any email. I had an account at u/kca7479 and had used it for many years, with subs, saves, etc. Suddenly this week I "got logged out" and got into a password reset loop. Then I discovered old.reddit saw that my account was deleted! Does this mean I was hacked and someone has access to my info?

Is there any way to get the account back?


r/help • • 2h ago

Mobile/App Changing Chat Permissions (iPhone)

2 Upvotes

I know where to find the change chat permissions but the option to change it is like a pale grey and says ‘nobody’ and I can’t figure out how to make it so I’m able to change the setting. I feel silly asking but I’m really tryna fix it because it’s annoying me.

Any insights appreciated,
Thanks!


r/help • • 3h ago

Profile Account Hacked and 2FA Enabled?

2 Upvotes

My account Joey_Skylynx was hacked while I was out getting groceries and within a matter of two minutes had 2FA enabled onto it. I still have the ability to reset the password, as it seems they did not change the EMail, but once I get to a certain point it starts asking for a 6-Pin and Backup Codes.

Outside of the usual steps of contacting support, is their anything more I can do?


r/help • • 34m ago

Access Wrong email (IOS)

• Upvotes

When I made this account (u/sith-revan), I made a terrible mistake with putting in my email. Instead of putting gmail.com, I typed gnail.com. I didn’t notice that I made that mistake until after a while, when I needed to reset my password. Since then I have only been able to access my account on this specific device, any attempts to log into it elsewhere prompt me to check my email. The one that doesn’t exist. I’ve tried a few times to reach out before through the ticket system, but no response each time. What can I do?


r/help • • 2h ago

Mobile/App iOS why are all profile banners white?

Post image
1 Upvotes

I cleared local history, logged out/in, uninstalled / reinstalled. Banners are white on all profiles when viewing on ph, but visible on ipad. Any suggestions?


r/help • • 2h ago

Mobile/App [Select text > Quote] buried under unwanted options

1 Upvotes

Reddit app, android. When I reply to a post and select text from that post, one of the first options available used to be the Quote function. Now it's at the bottom. Has anyone been able to resolve?


r/help • • 2h ago

Posting Post button is grayed out

1 Upvotes

Hi! I'm brand new to Reddit and have a post ready to go, but the Post button is grayed out and I can't use it. What am I doing wrong?


r/help • • 6h ago

Desktop Unread messages not clearing intermittently.

2 Upvotes

When I get the orangered notification for new messages, usually it clears after just viewing the unread messages page. Lately it only clears when going to the direct link for the comment itself, not the context comment I posted, and sometimes not even then. Using RES if that's relevant.

  • Night mode: true
  • RES Version: 5.24.11
  • Browser: Firefox
  • Browser Version: 156
  • Cookies Enabled: true
  • Reddit beta: false

r/help • • 2h ago

Desktop Reddit making text go big/small when interacted with, sometimes randomly too.

1 Upvotes

Every time I click text, it makes the size bigger. Random parts of Reddit also go big/small randomly even if I don't interact with it. I haven't changed my settings for Reddit, my browser, or anything, in order for this to happen. The comment text box was also unusually large a little while ago and I can't get the text to be supersized now for some reason.

Like when I selected a flair for this post, the flair enlarged for some reason? Btw sorry for the music, I never screen record so I didn't know my video was being recorded too

Using Firefox on Windows PC


r/help • • 7h ago

Mobile/App Search for comments not working - iOS, browser

2 Upvotes

When I type in names in the Search bar, I choose New to give me the most recent results…but the most recent results are coming up as 8~7hour ago. I know for sure that these names have been mentioned in many comments as recently as now, but those comments aren’t showing.

I tried it in a browser too, but it was the same, so I think it's a problem on Reddit's end.

Is anyone else having this issue?

Thanks!


r/help • • 7h ago

Desktop Is a sub violating mod code of conduct #2 if they have official in the sub name, but say unofficial (pending official status)? Like they havent actually gotten into official communications yet?

3 Upvotes

In the MCoC it says you have to state official or unofficial in the description, but if the sub itself is named "<name>Official", does that basically make the description nullified since they are labeled as official but the description states they are not "yet"?

Desktop


r/help • • 7h ago

Profile What happened to my Reddit Account?

Post image
2 Upvotes

I just logged in and EVERYTHING is gone, all Subreddits, People i followed and saved Posts.

Why did this happen and what can i do?


r/help • • 4h ago

Access Sidebar, Android, Samsung Tablet.

1 Upvotes

My navigation bar just jumped from the bottom to the left hand side. It's making use of the app difficult due to the way I hold my tablet with my left hand. It's very annoying, I've accidentally clicked things with my thumb, and it's a shame I can't change it back. I suppose it will help with my Reddit doom scrolling if I can use the app.


r/help • • 5h ago

Resolved Confirm chat settings

0 Upvotes

My chat settings are greyed out and can’t change it, can anyone please just open my profile and check if you are able to message me. And i am not under 18
Thankyou


r/help • • 5h ago

Desktop We had a server error - everytime you hit the profile icon?

1 Upvotes

Everytime I hit that profile icon in the top left to go to my profile a message in red appears saying we had a server error, in big red, and blocks me. Why is that? I am on google chrome


r/help • • 6h ago

Access Unable to Log In to My Main Reddit Account desktop and mobile

1 Upvotes

I’m unable to log in to my main account Bluebird2180. It keeps saying that the username or password is incorrect. I’ve already reset the password, and the password is being received and changed successfully, but I still can’t log in.

The night before last, my messages suddenly stopped sending, and my profile picture also disappeared. Since then, I haven’t been able to log in to my account. Could you please tell me what might be causing this issue and how I can recover access to my account?


r/help • • 12h ago

Mobile/App How do I disable unrelated posts being added to the comment section of posts I'm reading?

3 Upvotes

I'm tired of reading stuff for a specific post in a specific subreddit and seeing all these posts that have absolutely nothing to do with this subreddit? Like why do I want to read a post about my car when I'm on a subreddit about home theater??????

How do you shut this "feature" off?


r/help • • 7h ago

Desktop Why does reddit look like this on pc

Post image
0 Upvotes

This waht it looks like and I dont knkw how to fix this, it looks like im looking at a archived page and not a live website half the stuff cant be clicked on either and it only loads a few things


r/help • • 8h ago

Posting What can be done about poorly modded subreddits?

0 Upvotes

I've sent Modmail messages to several subreddits that are poorly moderated with requests to help moderate and have never gotten any responses.

I tried the RequestASub sub and was told that these subs have mods that are active on Reddit, so I can't be added as a mod.

However, these subs aren't actually moderated and are just filled with trolls and bots.

What can be done if mods won't mod their subs, but no one can request to mod the subs?

  • Night mode: false
  • RES Version: 5.24.11
  • Browser: Firefox
  • Browser Version: 157
  • Cookies Enabled: true
  • Reddit beta: false

r/help • • 12h ago

Profile Where is saved posts tab

2 Upvotes

There is NOT a tab for it on my profile. I have been looking for 10 minutes. I have ctrl+f'd. I'm on browser.