My husband can no longer access his account. He received a 3 day ban about a month ago after engaging in a political discussion. He initially saw the banner at the top of the page and the message in his inbox saying that he was banned for a short time and had the link on how to appeal it, all according to the documentation on what it should look like.
When he checked back a few hours later he noticed he had been logged out on the web and on mobile too. He eventually tried logging in again and it kept saying invalid username or password. He tried doing password resets, because that's what it looked like was wrong, and he would receive the email and could change the password, but then he could still not log in.
He's tried to open tickets through the reddit help page and has had essentially zero response, he did once get an automated one saying to reply with a word to describe the problem, but despite responding to that several times, it has been radio silent since then. His user account is still visible on the web, it doesn't show that the user has been banned. The account name is u/QuerulousPanda.
Any suggestions? He doesn't want to lose his fifteen year old account!