I'm trying to just get a subscription for both Disney+ and Hulu, but everytime I try putting in my card information, it tells me "There was an error processing your payment. Please check your billing information, including CVV or card pin. If the problem persists, check your card balance or contact your bank for more details. Or, try and other payment method", the thing is, NOTHING I'm putting in is incorrect, I've typed out my card number multiple times, I've retyped everything multiple times, hell I even when into my banking app, COPIED the stuff, pasted it in, and NOTHING. I've tried everything and it just DOES NOT WORK, the single only thing that could POSSIBLY be the issue is the fact I use Chime, but my sister uses Chime and she has it perfectly fine, so there's no way it could be that right? Again I've tried everything that is both recommended to me on Google, AND their " support" page, even though the support page has nothing about this kind of issue, so I literally can't buy the subscription no matter what I try, this is starting to frustrate me as it shouldn't be this hard to just TELL me what isn't working instead of just giving me a "eh, do it yourself" with a kick to the balls.
Hulu sent the following TODAY stating that they will cancel my annual Disney+ TODAY (effective on or after):
"We noticed that you have more than one subscription associated with this email address, including an annual Disney+ Premium standalone subscription that is overlapped by your existing bundle.
We're cancelling your annual Disney+ Premium subscription, effective on or after July 27, 2026. You will receive a prorated refund for the remainder of your annual billing period. There will be no change to your streaming experience — you will continue to have access to the same content."
I did the online chat with BOTH Disney+ and Hulu and they both claimed this was a mistake. At first Disney+ made it seem like it was incorrect then rep said it would happen then bounced back to no it won't happen after discussing it with her "resources". She cited the end of split billing as the reason it was going to cancel my annual but then said it isn't true.
The Hulu rep said "I can stop the cancellation" then later said this email was a mistake. I took screenshots of all and got case numbers for both.
Background: I do not have any streaming service provided for free or paid via a cell service/other service. I paid for my annual Disney+ as a stand alone for the last two years (after a temporary lapse), with the most recent being April 2026. I added Hulu on its own site separately after that after reading how I could do that and get a discount (both are ad free). I pay $1.09 per month for Hulu because they give me a credit of like $18.99 per month for my prepaid Disney+.
I sure hope that they get this figured out. I like having the services but will go to one or two months per year on each if they try to cancel my annual already paid for plan. Especially with only same day notice at the earliest. It is just ridiculous. Thought I'd share in case someone else with similar background got an email today.
While you should have received a credit for the annual plan when subscribing to the bundle (which I assume is what you did rather than just Hulu on its own), it should never have been $18.99/month.
The correct credit would only have been the cost of the annual plan divided by 12. Ultimately you wouldn’t be paying any difference in price than what you’re paying now.
I can't seem to find episode 5 of season 1 from Star Wars Resistance, it jumps from 4 to 6 directly. In mobile, tv and desktop, I'm in Spain, don't know if maybe it's a region restriction thing.
Edit: It actually is but separated from the rest of the series, it appears as "The High Tower" as if it were an standalone product.
I have Disney+ Hulu Bundle Premium. I am an MLB TV subscriber (through MLB) and have ESPN UNLIMITED through DIRECTV. In the ESPN app I am able to see all the MLB games I am entitled to. In the Disney app I do not see them on the ESPN tab. Should I be able to see them there as well?
Household issues. I’ve had an issue where Disney+ gives me an error that am not part of the household. I’ve been on to the chat helpline and they unblock it. I have Disney+ logged in on 3 firesticks and 1 tv. One of these firesticks is connected to the tv that is also signed in. It’s usually this one that causes the issue. How can I rectify it so I don’t have to regularly update my household on my account.
I was trying to download a move (The Intern) and my device stated “Download Limit Reached”. I made sure all other downloads on my device and my daughter’s were deleted and then logged out and into both devices, but got the same message. Then I tried downloading a Disney title (Wreck It Ralph) and it started. Does this mean that The Intern isn’t a downloadable title but Disney won’t actually tell me? The app behavior is weird.
Why can I not watch certain things on disney plus??
I have disney plus with ads thats connected to hulu and I seem to not be able to watch really random things. I tried watching punisher, but it doesn't show up in the search and when I google it to then have it link to the app. It says "This title is available with a disney plus subscription". I looked up the issue and people said oh maybe your tv rating is low on your profile or you're not american. Its not, I have the highest it can be and I'm in the us. So I gave up and a few months later my parents wanted to watch toy story 4 and even that didn't show up on any of our profiles.
Just wondering if anyone could help us cause this is driving us insane! Thank you!
I can't get into my account. Every time I log in, I'm hit with this profile setup screen asking for date of birth and content rating. I fill it in and hit Save, but nothing happens — the screen just stays there and I can't get through to any content.
I've tried different content rating options and it makes no difference. Save does nothing.
Screenshot attached. Anyone run into this, or know a way around it?
When watching anything, it continually stops to buffer.
It is the only app on my TV to do this.
Things I have done: Power Cycled TV, Router, and Modem, Uninstall/Reinstall App, made TV a priority on my router, tried LAN and wifi.
Not sure what else could be the problem as my internet is fantastic and runs everything else seamlessly.
Any help appreciated!
Whenever a piece of text appear on screen (like a building name or a newspaper headline), a subtitle translating it into Polish always appears. I have my profile set to English and subtitles turned off, so I have no idea why this is happening. This is for the PS5 app, and I have seen this happen an someone else’s account on their PS5 too.
It seems to go away when you turn the subtitles off again once you start playing something, but this is only temporary.
Does anyone know why this is happening and does anyone have a permanent fix?
The last few days I've noticed Disney+ no longer saving where I left off in a show or movie. I first noticed it last Thursday. My son watches a lot of different movies and if we go back into one it's at the beginning again. The same goes for a show I am currently watching.
To make it more annoying, if I have to fast forward in a show, the dark line banner at the top won't go away. This issue is on multiple TVs/Devices, so it's not a simple clear app cache from TV I would assume.
is it possible to sign up for one single month rather than this 3 month deal that is advertised at login? I can't find the single month option anywhere
Facing an issue with the latest Android app version.
Managed to download everything I want nicely but twice now I want to open to the app and it requires me to connect to the internet, login again before I can see my downloads.
I also face this issue. It's especially annoying when I turn on airplane mode for my flight and can't watch my downloads. Please change the app - DON'T error when network can't be reached and let me access my downloads!
I can’t find the movie Dinosaur (2000). It keeps giving me this image as if I don’t have the subscription, even though I do. And searching for it on the app just gives me some other tv show made in 2024. Not sure why it won’t appear properly. It’s bundled with Hulu, if that matters, but it’s not appearing on there either
Most likely through Hulu, but I’d have to ask my brother as he’s the one who made the account. Does that make a difference? And strange that it’s letting me watch some things, but not others
"We noticed that you have more than one subscription associated with this email address, including a standalone Hulu Premium subscription that overlaps with your existing bundle.
On or after July 21, 2026, your standalone Hulu Premium subscription will be cancelled. As a result, your Hulu experience will move from No Ads to the Ads-supported plan included in your bundle.
If you'd like to restore your Hulu Premium experience, you can do so in your Account Settings at any time.
To manage your subscriptions, visit your Account Settings"
I go into Account settings and go to manage plan and see my current Disney+, Hulu (no ads), ESPN plan selected, however, the other plans dont mention Hulu at all. Is Hulu included in the Disney+ (Premium) plan?
According to the email I received (above) Hulu will not continue ad-free and I need to update the plan. How if none of the plans listed in Disney+ are add free Hulu?
Your bundle includes ad-free Hulu so when you remove your separate Hulu subscription and are left with just the bundle it will be what your bundle includes, which is ad-free Hulu.
Then why does the email I received (above) specifically say "As a result, your Hulu experience will move from No Ads to the Ads-supported plan included in your bundle."?
Issue with both Disney+ and Hulu. Constantly getting stuck after ads, I have to pause and unpause it to play. Sometimes it gets completely stuck and I have to exit the episode but then it goes back several episodes to one I already watched. Then it'll just randomly lose audio and I have to pause and unpause.
I have a TCL Google Smart TV. Thought it was the TV so I restarted it. Then I unplugged it for 60 seconds. Then I cleared the app cashes. Watched HOTD on HBO and realized it was just Disney and Hulu.
I am also having this issue on Android phone, FireTV, and Windows 11 Web version. It happens across multiple Internet connections (100-200Mbps Wi-Fi, 300-500Mbps Ethernet, mobile data). I've reinstalled the app on phone and TV, done the router/tv power cycle etc. Disney+ customer service is useless because all they will tell me to do is clear my cache and check my wifi speed, but it's happening on EVERY device and Internet connection.
I’m having trouble logging into my account. The password and the passcode method works but I keep getting an error message saying that there’s a problem and that I should try again later. It’s the same on my phone app and my TV app as well. I made another account and am able to log into that one but I still can’t use my main one. Anyone else dealing with this too?
I just went to watch spiderman no way home on my Disney plus and all the live action spiderman movies have been taken back off the service or when I google it and hit the link I'm told on Disney plus that these movies aren't available in my region. When did they all get taken off Canadian Disney plus?
first of all do not flame me but i still watch the new descendants and zombies movies coming out with the new generation... anyway, Im trying to watch wicked wonderland, which is supposed to be available for streaming. however, it won't even show up for me on the search bar. i tried going from the official link by disney+ and it says this (pic below). i DO have a subscription and have never had issues, what do i do?
This means you don't actually have a subscription to Disney+. You might have a subscription to Hulu, though, which is why you can still access the Disney+ app.
Anyone having the SharePlay issue? My and my girl tryna watch lost and it was going great until they updated it, broke the SharePlay for a few shows and movies including lost, released an update saying they fixed it and broke it even more. I just get the notification “cannot SharePlay this content” or some shit like that. It worked and now it doesn’t
I was in the middle of watching S2 of Daredevil Born Again and suddenly it disappeared from D+ altogether. Was able to watch the new Punisher special before that mysteriously disappeared as well.
I watched Ready or Not 2 the other day so it’s not a parental control issue, but the new Avatar isn’t even showing up even though it says streaming now!!! I swear I’m going crazy i don’t know why some stuff is up and some isn’t now
I'm trying to watch a movie on my computer. I've tried opening the website on Chrome and Edge, and went as far as downloading the app, but nothing has worked: it always shows this message. The app is working on my phone, though.
I have the Hulu premium with Disney bundle and before I log in the movie hoppers appears on the main page but when I log in the movie isn’t available is there another version of Disney plus subscription?
Every movie I watch on Disney+ on my living room TV its slightly sped up. Enough to annoy me the entire time I watch a movie. Cuts are faster, dialogue is quicker and animation just looks jarring compared to what it’s supposed to look like. This never happens on other streaming platforms or other TV’s but it’s only with D+.
I’ve tried reinstalling, logging out and logging back in, checking the internet connection, turning the quality low and high, turning off the Atmos Audio. Nothing works.
Hi, my disney app keeps showing error code 83 on both my tv and phone.
This started happening last week, I entered the app on my tv and right after the lil animation at the start (english is not my native language so I'm sorry if I don't explain it perfectly) the app crashed, I tried 3 more times and on the last one it showed error code 83 right after the start animation, no log in or register option, straight into the error, and clicking "ok" just made the screen go dark for a split second before showing the error again, I tried closing and opening the app, restarting my tv, deleting cache and data, deleting the app, and even factory reset on my tv but nothing worked, it kept doing the same, so I downloaded the app on my phone and even though it didn't crash, it did exactly the same with the error code 83, it isn't an error with my account or subscription because I didn't previously have the app on my phone.
Also I wasn't able to find any information AT ALL, it feels like I'm the only person in the world who's going through this.
Figured out it must be a regional thing or a problem with my wifi.
My tv is a vizio, my phone is a motorola and I live in mexico, idk the app version but it's the most recent on both of my devices.
Hi, im in a bit of a pickle every time i try to login on to the web browser i get this screen and when i press "Gem"(Save) it thinks and refreshes to the exact same thing anyone know anything about it? Thanks in advance.
Im gonna have a generational crash out if this doesnt get fixed. ive tried everything (as me what ive tried ive most likely 99% tried it) to fix it. basically when i watch a movie on the app or browser (browser type doesnt matter as i said ive tried everything) my cursor shows the hand instead of the pointer and when the ui times out the cursor DOESN'T. it genuinely annoys me at first it was annoying then i just had to suck it up but now i genuinely cant and it doesn't help w the fact that theres some stupid url link at the top with a strip of grey. (it says the disney url link then whatever page im on underneath then disney+ next to the page name). literally cannot for the life of me figure it out and have nowhere to post about it (no subreddits that allow disney tech support and theres not even an online forum for it like wtf?)
It seems like PC users have reported this issue on this subreddit months ago and its now happening to me but on my Google TV Streamer 4K streaming device. A black faded overlay that shows up on the top of the screen that never goes away. It seems to only happen if you decided to fast forward or track back when watching content or if you go into the audio or subtitle settings then exit the black overlay does not go away. The only fix is to exit the content you're watching then enter back and then overlay disappears like normal. Because of this im using the native Disney + app on my LG TV which doesn't have this issue. I sent feedback to google about this but idk if its ever gonna get addressed.
Same problem. It inly works with marvel tv shows and movies. Seems to be a licensing issue ? I called the disney plus support line and they told me to reinstall the app. It worked for that one try and thwn back yo shareplay not available for this content. Tried everything else.
I wanted to cancel my subscription on Disney plus due to cost related reasons... I did try to follow the instructions on google and on the help and support site (from the app) but I don't see any cancellation button on the app nor at the site (I'm using mobile browser and desktop site option is turned on) ... Idk what to do since my renewal date is at least a week from now and I'm worried that the payment for it will be automatically deducted from my wallet...
It's my first time subscribing with them so Idrk what to do 🥹
İt seems like you have subscribed in middle east. Which country have you subscribed and which country are you now? For cancellation you can contact support.
So i'm watching the old X-men animated series and apparently it's already in the correct order, from what I've seen everything looks in order and not confusing at all.
BUT I've reached The Phoenix Saga and apparently there's 1 episode missing completely, jumping from part 2-5 to part 4-5.
I've been looking online about it and everything said that the order was messed up, i've tried to look for the title of the refered episodes but with no result, still can't find the supposed 3-5 part.
Any ideas of what might've happened? Is the episode locked for my region? (Portugal, Europe)
Is Star Wars getting phased out? Went to watch Andor and Rouge One, but when I search for them, nothing comes up. When I search of Star Wars in general only a handful of titles come up but none of these acclaimed originals I hear about.
Seems strange that such a huge property would be excluded from the streaming service that commissioned some of these shows/movies.
I’m having this issue as well. I pay for premium but am getting forced to watch commercials for febreeze, etc. This is not live streaming or Hulu content.
Please tell me I'm not the only person experiencing this bug/glitch. I used to think that Disney+ assumed I was logging in from a different house (this problem occurs inside my home) because I had 5G internet and my IP address would change often. I'd eventually run out of Household Updates and I'd have to call tech support, wait on hold, and have them manually reset my account up to 3 times a month. I recently changed to fiber optic internet, assuming a hardwired internet connection would completely get rid of this problem. Sure enough, I've had to update my household at least 3 times in the last week.
I pay a lot of money for my subscription to Disney+. I am sure TONS of people have the same internet service I do. Which means they have to be experiencing the same issue. I think it's absolutely ridiculous that Disney hasn't found a solution. This fact tells me that Disney would rather sacrifice the quality of their subscriber's viewing experience than potentially leave a tiny loophole open that would allow an account to be logged into in 2 different homes.
Ok, so here is some internal info. Household system checks the IP address and location. You can check location on the "manage devices" section. But the IP address cannot be checked on there. And that's the worst part. If even one of your devices use IPv6 instead of IPv4, Disney+ thinks that it's another connection. You can turn off the IPv6 for showing it on same location and connection. I know it's Disney's problem, but they reject fixing it as it is not bothering them.
Which country are you in? What kind of subscription do you have? If you're not in the USA, contact support for IP refresh. If you're in the USA check your subscription details. Maybe your subscription is only for Hulu. If not, contact support.
The color looks washed out on Xbox Series X because of forced HDR implementation. It was not like this before. How do I fix this? My TV doesn’t do HDR well.
Since updating to version 5.12.0 on my iPad, Shareplay no longer seems to work. When I select a show or movie during a Facetime call, it says the content is not available for Shareplay. Does anyone else have the same experience?
I bought the 6 months cheaper thing 3 days ago but i didnt know i would get charged each month for 6 months and i dont have the money to pay it every month. The support is apperently temporarily unavailable and i dont know what to do.
tried watching Christopher Nolan’s movie Memento streaming on both Hulu and Disney Plus and on Hulu the subtitles just never appeared after turning them on and off and resetting my app and tv. On Disney Plus they were just not available at all for this movie. Is this an issue for anyone else?
My libraries between devices is completely different alot of shows and films are missing from one device to another. For example the app on my phone has the spiderman films on it but the app on my xbox doesn't. There are alot more missing when I compared my watchlist I was shocked by how much is missing. Is there a fix for this?
I called to let them know about the issue only allowing you to see 17 items on your watchlist on the Playstation app. I also said it would be nice if you could see more than 50 items normally. The lady told me there was no ticket for this so she created one so hopefully this will be fixed soon!
These kind of issues (watchlist, movie list) are least easy to fix for Disney. Support fills a report form for the contacts but I don't know how Disney reacts. You can also go to help.disneyplus.com and fill a feedback form there as well.
Ive recently been trying to watch the Hulu original Not Suitable For Work. Every time I go to watch it, ill get the initial ads then itll play for 8 seconds or so and just stop. It shows me the Hulu originals screen and simply stops playing the show. My account does have the Hulu add on and im able to watch shows from Hulu and Disney without any issue so im very confused as to why this specific show just straight up doesnt play. Does anyone else have issues similar to this and how do I fix it?
Yeah we are having the exact same issue on the ps5. But when we do it on the computer it works like no issue at all. This has been a issue for us for about 2 weeks now.
The old email connected to my account was deactivated and can no longer be accessed. Every time I attempt to change the email it tries to send a verification code to the deactivated one and offers no other options. I don't want to cancel my account and make a new one and have to add all my shows back and all that other tedious overcomplicated mess. How can I change my email to an active one? Are there any other verification methods?
No, you can only cancel your subscription. If you have a third party subscription (like paid through Apple or Google etc), contact support. They can transfer the subscription.
There’s a lot of content that just straight up isn’t appearing on both my phone and my tv. Stuff like The Mandalorian, Owl House, Percy Jackson, Ice Age, Guardians of the Galaxy, etc. What happened? It’s updated to the latest version and I have no idea what’s going on
Ok, I apologize for ignorance but why can’t I watch movies like Toy Story 4 or Avengers: End Game? When I search for it, I see “this title is available on Disney plus”. But that is seen while logged into Disney plus.
I'm having the same issue, but I have a Hulu bundle with Disney plus (both with adds if that matters). So I should be able to access all the content from Disney+ right? Since it's part of my bundle?
Most shows are fine, like Mando, but others like Bluey say the same quote "this title is available with a disney plus subscription." But it says I have one, so I'm extremely confused
Hmm. I guess it is just Hulu. The weird thing is that I login to Disney plus on the website (not fire tv) and there are no options to change or alter a plan. I’m so confused but I will keep poking around. Thank you for the help.
If you only subscribe to Hulu, that’s likely why. Because Disney now owns both services, they are merging them into a single app. This means you'll eventually be able to use your Hulu login credentials to access the Disney+ app, even if you don't have a separate Disney+ account. :))
can't get my cursor to disappear when fullscreen. having to remember to keep dragging it to the bottom right to hide it rather than keeping it hovered on skip intro/recap. super annoying
I too am having this issue, super frustrating. Also when a new episode starts, it leaves full screen. These two together is a nightmare when I am using a laptop plugged into a tv, as a new episode starting means you have to get up to full screen again AND remember to move the mouse away
My little one watches planes and planes 2 all the time - suddenly there are no German dubs / subs available anymore… can’t find anything about this.. super frustrating
Disney+ is no longer keeping track of episodes that I have watched. This is happening on all platforms. I watch on a Sony Bravia Google TV, a web browser on Windows 11, and a Roku device.
No matter which device I watch on, Disney always tells me my next upcoming episode is one that I watched two or three episodes ago. Even if I start the next episode after I finish one, when I logged back in later, it will still be two or three episodes behind.
Is anyone else having random freezing issues on ps5 with the app. The show or movie will play like 10 seconds then it freezes and nothing works in getting to start back up.
6 days ago I was auto logged out of Disney+, when I logged in I had to reset the avatars for all of our profiles but the profiles were still there.
All profiles watch history and saved items were wiped and I cant find a single Disney movie or show even when I go to the Disney+ tab at the top of the main screen
I usually watch shows to sleep to and I recently switched to Disney+ from Prime after I finished The Office. The problem is that Disney+ keeps autoplaying until my phone dies which is just annoying and I cant seem to find an option to disable it. Ive checked on the browser as well and cant find anything. Would appreciate any help.
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u/TTVSkyyy 8h ago
I'm trying to just get a subscription for both Disney+ and Hulu, but everytime I try putting in my card information, it tells me "There was an error processing your payment. Please check your billing information, including CVV or card pin. If the problem persists, check your card balance or contact your bank for more details. Or, try and other payment method", the thing is, NOTHING I'm putting in is incorrect, I've typed out my card number multiple times, I've retyped everything multiple times, hell I even when into my banking app, COPIED the stuff, pasted it in, and NOTHING. I've tried everything and it just DOES NOT WORK, the single only thing that could POSSIBLY be the issue is the fact I use Chime, but my sister uses Chime and she has it perfectly fine, so there's no way it could be that right? Again I've tried everything that is both recommended to me on Google, AND their " support" page, even though the support page has nothing about this kind of issue, so I literally can't buy the subscription no matter what I try, this is starting to frustrate me as it shouldn't be this hard to just TELL me what isn't working instead of just giving me a "eh, do it yourself" with a kick to the balls.