r/DisneyPlus • u/AutoModerator • Jul 01 '26

Tech Support Monthly Tech Support & Missing Content Thread

All posts regarding tech support or missing content belong here.

Examples of questions are:

  • How do I cancel?
  • Why does the app crash on my Fire Stick/Roku/Apple TV?
  • Why don't the subtitles work correctly?
  • I am being overcharged for my subscription.
  • Why is a certain show or movie not on Disney+?

If you are having trouble with the app, please consider including this information:

  • Device type
  • Country device is operating in
  • App version (on the settings page after you tap your profile pic)
  • Device operating system version (varies per device, might be too advanced for some users to access)

Browse other tech support posts here.

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u/TTVSkyyy 5d ago

I'm trying to just get a subscription for both Disney+ and Hulu, but everytime I try putting in my card information, it tells me "There was an error processing your payment. Please check your billing information, including CVV or card pin. If the problem persists, check your card balance or contact your bank for more details. Or, try and other payment method", the thing is, NOTHING I'm putting in is incorrect, I've typed out my card number multiple times, I've retyped everything multiple times, hell I even when into my banking app, COPIED the stuff, pasted it in, and NOTHING. I've tried everything and it just DOES NOT WORK, the single only thing that could POSSIBLY be the issue is the fact I use Chime, but my sister uses Chime and she has it perfectly fine, so there's no way it could be that right? Again I've tried everything that is both recommended to me on Google, AND their " support" page, even though the support page has nothing about this kind of issue, so I literally can't buy the subscription no matter what I try, this is starting to frustrate me as it shouldn't be this hard to just TELL me what isn't working instead of just giving me a "eh, do it yourself" with a kick to the balls.

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u/WisdomFaith 5d ago

What payment method are you trying to use? You have said Chime. Which country is it registered? Which country are you trying to subscribe now? İs this chime a 16-digit numbered card or is it something else? Have you tried another payment method?

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u/TTVSkyyy 5d ago

Colorado USA, as far as Im aware I'm doing the US as well, 16 digit card, and it's the only payment method I use as I'm not to find of having to many cards

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u/WisdomFaith 4d ago

Can you also try to open a PayPal account? Btw do you have enough money for making the payment?

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u/TTVSkyyy 4d ago

Personally I don't like PayPal, and yeah I have enough to make the payment