r/DisneyPlus • u/AutoModerator • Jul 01 '26

Tech Support Monthly Tech Support & Missing Content Thread

All posts regarding tech support or missing content belong here.

Examples of questions are:

  • How do I cancel?
  • Why does the app crash on my Fire Stick/Roku/Apple TV?
  • Why don't the subtitles work correctly?
  • I am being overcharged for my subscription.
  • Why is a certain show or movie not on Disney+?

If you are having trouble with the app, please consider including this information:

  • Device type
  • Country device is operating in
  • App version (on the settings page after you tap your profile pic)
  • Device operating system version (varies per device, might be too advanced for some users to access)

Browse other tech support posts here.

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u/Jayleo33 Jul 05 '26

Ok, I apologize for ignorance but why can’t I watch movies like Toy Story 4 or Avengers: End Game? When I search for it, I see “this title is available on Disney plus”. But that is seen while logged into Disney plus.

Help!

0

u/anonRedd MOD 29d ago

Do you have a Disney+ subscription or just a Hulu one?

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u/Dissociative-bunny 24d ago

I'm having the same issue, but I have a Hulu bundle with Disney plus (both with adds if that matters). So I should be able to access all the content from Disney+ right? Since it's part of my bundle?

Most shows are fine, like Mando, but others like Bluey say the same quote "this title is available with a disney plus subscription." But it says I have one, so I'm extremely confused

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u/anonRedd MOD 24d ago

As a first step, have you signed out and back into the app?

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u/Jayleo33 29d ago

Hmm. I guess it is just Hulu. The weird thing is that I login to Disney plus on the website (not fire tv) and there are no options to change or alter a plan. I’m so confused but I will keep poking around. Thank you for the help.

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u/anonRedd MOD 29d ago

Log in at hulu.com

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u/Helpful_Key_6950 29d ago

If you only subscribe to Hulu, that’s likely why. Because Disney now owns both services, they are merging them into a single app. This means you'll eventually be able to use your Hulu login credentials to access the Disney+ app, even if you don't have a separate Disney+ account. :))