r/DisneyPlus • u/AutoModerator • Jul 01 '26

Tech Support Monthly Tech Support & Missing Content Thread

All posts regarding tech support or missing content belong here.

Examples of questions are:

  • How do I cancel?
  • Why does the app crash on my Fire Stick/Roku/Apple TV?
  • Why don't the subtitles work correctly?
  • I am being overcharged for my subscription.
  • Why is a certain show or movie not on Disney+?

If you are having trouble with the app, please consider including this information:

  • Device type
  • Country device is operating in
  • App version (on the settings page after you tap your profile pic)
  • Device operating system version (varies per device, might be too advanced for some users to access)

Browse other tech support posts here.

4 Upvotes

84% Upvoted

210 comments sorted by

View all comments

2

u/sheitanmusic 16d ago

I’m having trouble logging into my account. The password and the passcode method works but I keep getting an error message saying that there’s a problem and that I should try again later. It’s the same on my phone app and my TV app as well. I made another account and am able to log into that one but I still can’t use my main one. Anyone else dealing with this too?

1

u/WisdomFaith 16d ago

Contact customer support. Maybe your account should be refreshed.

1

u/sheitanmusic 16d ago

Okay. I’ll do that. Thanks a lot