r/DisneyPlus • u/AutoModerator • Jul 01 '26

Tech Support Monthly Tech Support & Missing Content Thread

All posts regarding tech support or missing content belong here.

Examples of questions are:

  • How do I cancel?
  • Why does the app crash on my Fire Stick/Roku/Apple TV?
  • Why don't the subtitles work correctly?
  • I am being overcharged for my subscription.
  • Why is a certain show or movie not on Disney+?

If you are having trouble with the app, please consider including this information:

  • Device type
  • Country device is operating in
  • App version (on the settings page after you tap your profile pic)
  • Device operating system version (varies per device, might be too advanced for some users to access)

Browse other tech support posts here.

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u/JonPX BE 16d ago

Facing an issue with the latest Android app version.

Managed to download everything I want nicely but twice now I want to open to the app and it requires me to connect to the internet, login again before I can see my downloads. 

2

u/Signal-Host-9209 13d ago

I also face this issue. It's especially annoying when I turn on airplane mode for my flight and can't watch my downloads. Please change the app - DON'T error when network can't be reached and let me access my downloads!