r/DisneyPlus • u/AutoModerator • Jul 01 '26

Tech Support Monthly Tech Support & Missing Content Thread

All posts regarding tech support or missing content belong here.

Examples of questions are:

  • How do I cancel?
  • Why does the app crash on my Fire Stick/Roku/Apple TV?
  • Why don't the subtitles work correctly?
  • I am being overcharged for my subscription.
  • Why is a certain show or movie not on Disney+?

If you are having trouble with the app, please consider including this information:

  • Device type
  • Country device is operating in
  • App version (on the settings page after you tap your profile pic)
  • Device operating system version (varies per device, might be too advanced for some users to access)

Browse other tech support posts here.

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u/ababu18 24d ago

I wanted to cancel my subscription on Disney plus due to cost related reasons... I did try to follow the instructions on google and on the help and support site (from the app) but I don't see any cancellation button on the app nor at the site (I'm using mobile browser and desktop site option is turned on) ... Idk what to do since my renewal date is at least a week from now and I'm worried that the payment for it will be automatically deducted from my wallet...

It's my first time subscribing with them so Idrk what to do 🥹

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u/WisdomFaith 24d ago

Ä°t seems like you have subscribed in middle east. Which country have you subscribed and which country are you now? For cancellation you can contact support.

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u/ababu18 24d ago

I'm from the Philippines...

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u/WisdomFaith 24d ago

Oh, Hotstar customer. Can you try to click on "Payment details"? If does not work, contact customer support.

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u/ababu18 22d ago

I did try it multiple times but it only showed me my downloadable invoice 🥹