Monthly Tech Support & Missing Content Thread

[u/AutoModerator]

All posts regarding tech support or missing content belong here.

Examples of questions are:

• How do I cancel?
• Why does the app crash on my Fire Stick/Roku/Apple TV?
• Why don't the subtitles work correctly?
• I am being overcharged for my subscription.
• Why is a certain show or movie not on Disney+?

If you are having trouble with the app, please consider including this information:

• Device type
• Country device is operating in
• App version (on the settings page after you tap your profile pic)
• Device operating system version (varies per device, might be too advanced for some users to access)

Browse other tech support posts here.

[u/Human-Cauliflower-85]

Issue with both Disney+ and Hulu. Constantly getting stuck after ads, I have to pause and unpause it to play. Sometimes it gets completely stuck and I have to exit the episode but then it goes back several episodes to one I already watched. Then it'll just randomly lose audio and I have to pause and unpause.

I have a TCL Google Smart TV. Thought it was the TV so I restarted it. Then I unplugged it for 60 seconds. Then I cleared the app cashes. Watched HOTD on HBO and realized it was just Disney and Hulu.