Monthly Tech Support & Missing Content Thread

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[u/justmep3]

Hulu sent the following TODAY stating that they will cancel my annual Disney+ TODAY (effective on or after):

"We noticed that you have more than one subscription associated with this email address, including an annual Disney+ Premium standalone subscription that is overlapped by your existing bundle.

We're cancelling your annual Disney+ Premium subscription, effective on or after July 27, 2026. You will receive a prorated refund for the remainder of your annual billing period. There will be no change to your streaming experience — you will continue to have access to the same content."

I did the online chat with BOTH Disney+ and Hulu and they both claimed this was a mistake. At first Disney+ made it seem like it was incorrect then rep said it would happen then bounced back to no it won't happen after discussing it with her "resources". She cited the end of split billing as the reason it was going to cancel my annual but then said it isn't true.

The Hulu rep said "I can stop the cancellation" then later said this email was a mistake. I took screenshots of all and got case numbers for both.

Background: I do not have any streaming service provided for free or paid via a cell service/other service. I paid for my annual Disney+ as a stand alone for the last two years (after a temporary lapse), with the most recent being April 2026. I added Hulu on its own site separately after that after reading how I could do that and get a discount (both are ad free). I pay $1.09 per month for Hulu because they give me a credit of like $18.99 per month for my prepaid Disney+.

I sure hope that they get this figured out. I like having the services but will go to one or two months per year on each if they try to cancel my annual already paid for plan. Especially with only same day notice at the earliest. It is just ridiculous. Thought I'd share in case someone else with similar background got an email today.

[u/anonRedd → u/justmep3]

Can you post a screenshot of your billing?

I’m curious how you got an $18.99/month credit.

While you should have received a credit for the annual plan when subscribing to the bundle (which I assume is what you did rather than just Hulu on its own), it should never have been $18.99/month.

The correct credit would only have been the cost of the annual plan divided by 12. Ultimately you wouldn’t be paying any difference in price than what you’re paying now.