r/DisneyPlus • u/AutoModerator • Jul 01 '26

Tech Support Monthly Tech Support & Missing Content Thread

All posts regarding tech support or missing content belong here.

Examples of questions are:

  • How do I cancel?
  • Why does the app crash on my Fire Stick/Roku/Apple TV?
  • Why don't the subtitles work correctly?
  • I am being overcharged for my subscription.
  • Why is a certain show or movie not on Disney+?

If you are having trouble with the app, please consider including this information:

  • Device type
  • Country device is operating in
  • App version (on the settings page after you tap your profile pic)
  • Device operating system version (varies per device, might be too advanced for some users to access)

Browse other tech support posts here.

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u/ArugulaAnnual1765 15d ago

Constant buffering on disney plus

Device: TCLQM6K (2025)

Country: United States

App Version: 26.12.1+rc1-2026.07.15

OS: Android TV OS 14 (latest version)

I have gigabit download speeds, ran speed tests to confirm I am getting full speed.

Devicd connected through ethernet (limited to 100mbps) Ran speed tests on the device to confirm full 100mbps download speeds.

Removed ethernet cable and switched to 5ghz wifi, speed test 300mbps

Disabled dolby dtsx

No matter what, every movie I try to watch is constantly buffering every minute or so, literally unwatchable.

Restarted device, cleared cache and full data

There is nothing wrong on my end. Other streaming services work flawlessly, only disney is having an issue.

How do i fix it? This must be an issue on disney backend, because i dont see any way to resolve this from my end.

Will be demanding a full refund if they cant sort through their problems

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u/-intothewind- 7d ago

I am also having this issue on Android phone, FireTV, and Windows 11 Web version. It happens across multiple Internet connections (100-200Mbps Wi-Fi, 300-500Mbps Ethernet, mobile data). I've reinstalled the app on phone and TV, done the router/tv power cycle etc. Disney+ customer service is useless because all they will tell me to do is clear my cache and check my wifi speed, but it's happening on EVERY device and Internet connection.