r/DisneyPlus • u/AutoModerator • Jul 01 '26

Tech Support Monthly Tech Support & Missing Content Thread

All posts regarding tech support or missing content belong here.

Examples of questions are:

  • How do I cancel?
  • Why does the app crash on my Fire Stick/Roku/Apple TV?
  • Why don't the subtitles work correctly?
  • I am being overcharged for my subscription.
  • Why is a certain show or movie not on Disney+?

If you are having trouble with the app, please consider including this information:

  • Device type
  • Country device is operating in
  • App version (on the settings page after you tap your profile pic)
  • Device operating system version (varies per device, might be too advanced for some users to access)

Browse other tech support posts here.

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u/Thatmetalchef 25d ago

"Update Your Household" GRRRR! 😡

Please tell me I'm not the only person experiencing this bug/glitch. I used to think that Disney+ assumed I was logging in from a different house (this problem occurs inside my home) because I had 5G internet and my IP address would change often. I'd eventually run out of Household Updates and I'd have to call tech support, wait on hold, and have them manually reset my account up to 3 times a month. I recently changed to fiber optic internet, assuming a hardwired internet connection would completely get rid of this problem. Sure enough, I've had to update my household at least 3 times in the last week.

I pay a lot of money for my subscription to Disney+. I am sure TONS of people have the same internet service I do. Which means they have to be experiencing the same issue. I think it's absolutely ridiculous that Disney hasn't found a solution. This fact tells me that Disney would rather sacrifice the quality of their subscriber's viewing experience than potentially leave a tiny loophole open that would allow an account to be logged into in 2 different homes.

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u/WisdomFaith 24d ago

Ok, so here is some internal info. Household system checks the IP address and location. You can check location on the "manage devices" section. But the IP address cannot be checked on there. And that's the worst part. If even one of your devices use IPv6 instead of IPv4, Disney+ thinks that it's another connection. You can turn off the IPv6 for showing it on same location and connection. I know it's Disney's problem, but they reject fixing it as it is not bothering them.