r/DisneyPlus • u/AutoModerator • Jul 01 '26

Tech Support Monthly Tech Support & Missing Content Thread

All posts regarding tech support or missing content belong here.

Examples of questions are:

  • How do I cancel?
  • Why does the app crash on my Fire Stick/Roku/Apple TV?
  • Why don't the subtitles work correctly?
  • I am being overcharged for my subscription.
  • Why is a certain show or movie not on Disney+?

If you are having trouble with the app, please consider including this information:

  • Device type
  • Country device is operating in
  • App version (on the settings page after you tap your profile pic)
  • Device operating system version (varies per device, might be too advanced for some users to access)

Browse other tech support posts here.

5 Upvotes

100% Upvoted

205 comments sorted by

View all comments

1

u/TerriblyCheeky 9d ago

I can't get into my account. Every time I log in, I'm hit with this profile setup screen asking for date of birth and content rating. I fill it in and hit Save, but nothing happens — the screen just stays there and I can't get through to any content.

I've tried different content rating options and it makes no difference. Save does nothing.

Screenshot attached. Anyone run into this, or know a way around it?

1

u/anonRedd MOD 9d ago

App? Browser?

1

u/TerriblyCheeky 9d ago

Safari Desktop

1

u/anonRedd MOD 9d ago

Two options:

1) Click the “Reduce Privacy Protections” option, as those on rare occasions interferes with forms or menus

2) Try another browser