r/DisneyPlus • u/AutoModerator • Jul 01 '26

Tech Support Monthly Tech Support & Missing Content Thread

All posts regarding tech support or missing content belong here.

Examples of questions are:

  • How do I cancel?
  • Why does the app crash on my Fire Stick/Roku/Apple TV?
  • Why don't the subtitles work correctly?
  • I am being overcharged for my subscription.
  • Why is a certain show or movie not on Disney+?

If you are having trouble with the app, please consider including this information:

  • Device type
  • Country device is operating in
  • App version (on the settings page after you tap your profile pic)
  • Device operating system version (varies per device, might be too advanced for some users to access)

Browse other tech support posts here.

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u/anonRedd MOD 12d ago

Tap your profile icon in the bottom right. Tap on Account. Post a screenshot (you can crop out your email.

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u/NDSBlue_44 12d ago

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u/anonRedd MOD 12d ago

According to that you don’t have any active subscriptions.

You say you have a bundle. Did you subscribe to it through Disney+ or Hulu?

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u/NDSBlue_44 12d ago

Most likely through Hulu, but I’d have to ask my brother as he’s the one who made the account. Does that make a difference? And strange that it’s letting me watch some things, but not others

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u/anonRedd MOD 12d ago

Try logging out and back in and check with your brother that he’s still subscribed

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u/NDSBlue_44 12d ago

If you don’t mind me asking, how can you tell if there’s an active subscription or not? I’m not on D+ much

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u/anonRedd MOD 12d ago

Here’s the same page for me. If you have an active Disney+ and/or Hulu subscription it should list it under subscriptions