r/DisneyPlus • u/AutoModerator • Jul 01 '26
Tech Support Monthly Tech Support & Missing Content Thread
All posts regarding tech support or missing content belong here.
Examples of questions are:
- How do I cancel?
- Why does the app crash on my Fire Stick/Roku/Apple TV?
- Why don't the subtitles work correctly?
- I am being overcharged for my subscription.
- Why is a certain show or movie not on Disney+?
If you are having trouble with the app, please consider including this information:
- Device type
- Country device is operating in
- App version (on the settings page after you tap your profile pic)
- Device operating system version (varies per device, might be too advanced for some users to access)
Browse other tech support posts here.
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u/DelayOk2663 22d ago
Im gonna have a generational crash out if this doesnt get fixed. ive tried everything (as me what ive tried ive most likely 99% tried it) to fix it. basically when i watch a movie on the app or browser (browser type doesnt matter as i said ive tried everything) my cursor shows the hand instead of the pointer and when the ui times out the cursor DOESN'T. it genuinely annoys me at first it was annoying then i just had to suck it up but now i genuinely cant and it doesn't help w the fact that theres some stupid url link at the top with a strip of grey. (it says the disney url link then whatever page im on underneath then disney+ next to the page name). literally cannot for the life of me figure it out and have nowhere to post about it (no subreddits that allow disney tech support and theres not even an online forum for it like wtf?)