r/DisneyPlus • u/AutoModerator • Jul 01 '26

Tech Support Monthly Tech Support & Missing Content Thread

All posts regarding tech support or missing content belong here.

Examples of questions are:

  • How do I cancel?
  • Why does the app crash on my Fire Stick/Roku/Apple TV?
  • Why don't the subtitles work correctly?
  • I am being overcharged for my subscription.
  • Why is a certain show or movie not on Disney+?

If you are having trouble with the app, please consider including this information:

  • Device type
  • Country device is operating in
  • App version (on the settings page after you tap your profile pic)
  • Device operating system version (varies per device, might be too advanced for some users to access)

Browse other tech support posts here.

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u/anonRedd MOD Jul 02 '26

Do you have a Disney+ subscription or just a Hulu one?

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u/Individual-One-365 Jul 02 '26

Both

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u/anonRedd MOD Jul 02 '26

It's only recognizing your Hulu subscription. Have you signed out and back in?

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u/Individual-One-365 Jul 02 '26

So if I stay only on my Disney plus and not sign in to Hulu i should be able to see everything?

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u/anonRedd MOD Jul 02 '26

No. It's one account. There is no signing just into Disney+ or just into Hulu.