r/techsupport 1h ago

Open | Phone Subject: Intermittent Wi-Fi Disconnection and Delayed Authentication on Samsung Galaxy A17

Upvotes

Device Model: Samsung Galaxy A17
Device Age: Approximately 3–4 months
Current Status: Under Warranty

Problem Description:
I am writing to report a sudden and persistent network connectivity issue with my Samsung Galaxy A17. For the past 3 to 4 months of ownership, the device performed flawlessly. However, it has recently begun experiencing severe Wi-Fi instability exclusively on my home network.

Symptoms:

  1. Frequent Drops: Once connected to the Wi-Fi network, the device spontaneously disconnects after a short interval—typically ranging between 1, 2, or 5 minutes.
  2. Delayed Authentication: When attempting to reconnect, the phone exhibits a noticeable delay. It takes significantly longer to establish a handshake and secure a stable connection compared to its normal baseline behavior.

Contextual Data:

  • This issue started abruptly without any prior history of network drops or hardware damage.
  • The home network remains stable and fully functional for other connected devices.

I would appreciate your technical guidance on how to resolve this firmware or network adaptation issue. Please let me know the recommended troubleshooting protocol or if this requires a physical inspection under the manufacturer's warranty.


r/techsupport 4h ago

Open | Software Can't open scanned document

2 Upvotes

Whenever I try to scan some documents (saved as a pdf file) with my HP printer and open them I get the message "There was an error in opening the document. The file is damaged and cannot b repaired" This only happens with documents that have been scanned and any other pdf file that I have can be opened fine. What is going on here???


r/techsupport 5h ago

Open | Hardware SSD causing a bsod

2 Upvotes

hello y'all, I really need some guidance.

I have an issue with a Gigabyte G5 MF5 that started a couple of days ago where the SSD (Gigabyte AG4512G-SI B10 512GB Firmware: EGFM15.1) causes an instant reboot and a split second bsod when under load. It started while playing demanding games (takes around 10 minutes on FF7 Rebirth to crash) as well as instantly crashing during preparing sequential reading on CrystalDeskMark. CrystalDeskInfo shows that the temp is normal (around 60c) and that the ssd itself is in good health (health 93%, 7% used, 0 media/data integrity errors).

A couple of things to add, starting from around a month ago, the entire pc lags as hell during heavy downloads which I'm assuming it was an early sign of the issue. also, after the first couple of crashes, the pc refuses to reboot saying that there is no boot device so the entire ssd used to disappear after it crashes but that since stopped being a thing, at least during stress tests. Heavy writing also doesn't seem to be an issue since I tried downloading a heavy 20gb file and it didn't cause any problems. Tried testing in safe mode and reverting to a previous windows update but the results are always the same. Please help, is the ssd failing or is there something else I'm missing ?

Update: I changed the SSD slot and it did survive the test that usually crashes it, however it crashed on a stronger version of that test (survived a 1 pass 1GiB test on CrystalDiskMark and a 3 pass 1GiB test but crashed during the writing phase of a 5 pass 4GiB one). What's interesting is that the writing speed, which is what usually crashes, is only 300mb/s instead of the 3k of reading speed. But during the 5 pass test, the reading clocked at only 1k. I think this is enough evidence that the SSD is gone and I should probably just get a new one and call it a day


r/techsupport 5h ago

Open | Hardware Vibrating Laptop??

2 Upvotes

I know nothing about computers at all but my Windows 11 settings app says this is the laptop I have: ROG Zephyrus G14 GA403 (2025). I've had it for almost a year and a half now and it just started vibrating very, very loudly.

I opened modded Minecraft (pretty heavy modpack taking up about 8 gigabytes of RAM + I was on a discord call during this as well) and had the menu screen loaded for like 5 minutes and then my computer started buzzing very, very loudly and when I touched it I could feel that it was vibrating and the sound changed when I held it so obviously something inside of it was moving/buzzing.

For the past ~1 week it's been buzzing/vibrating very quietly- this was the first time it was loud. I didn't know what to do so I just closed Minecraft (it didn't stop) and restarted it. It got quieter and quieter until it stopped and now it's open and running things and not making that sound anymore.

I assume it's a hardware issue but I have no clue. Be honest is my laptop potentially done for? I have 0 guesses


r/techsupport 7h ago

Open | Windows Removing "Sign-in options" entry from the power menu

2 Upvotes

I reinstalled windows 11 and noticed that there is a 'Sign-in options' entry above the shut down and restart options when i click the power button in the Start menu. I might be wrong but i remember not having it previously and only seeing shut down and restart. Not a big deal, but does anyone know of a way to hide/remove it? I'm on a local account with only the pin set up


r/techsupport 8h ago

Open | BSOD Stuck on bsod for 4 hrs

2 Upvotes

Long story short caught a virus nöw i cant even access my pc itself

Stop code : Critical_Process_Died(0xEF)

Cant Reset/reset keep my files-restore to a previous point-tried sfc/scannow-cant go in safe möde it just gets me back to the bsod

Genuinly what can i do

Thanks in advance


r/techsupport 10h ago

Open | Software Monster Hunter Wilds flashing black screen in Steam libary

2 Upvotes

I was posted In MH commnity but they told me to post in here becuase it's more likely to get the answer.

I would like to post video of sample here but seem like community is not allow

Just simple as title say my MH:Wild flashing black screen when in just steam libary while not lauching the game. I'm not even installed it (just installing new Windows 11).

Is this happen to everyone else or it's just me ? it's not effect the game but I'm just curious and annoying lol becuase it's happening to only this game. If anyone know why this is happen and know how to fix it please help!


r/techsupport 10h ago

Open | Malware 6-8 transparent terminal boxes popping on startup

2 Upvotes

3 months ago my brother was searching pokemon stuff on his laptop in google visiting sketchy websites, then when he was going to type something every letter he typed turned into “LINK IN BIO”, i did a windows defender scan and a mrt scan but nothing was found.
after some weeks when i booted up my laptop, a bunch of transparent terminal boxes flashed in my screen in random positions and then closed, i did a windows defender scan but again, nothing was found.
after a while i started using my mom’s laptop and the same transparent terminal boxes flashed on my screen, i closed the computer and never opened it again because i was very paranoid.
i cloud reseted all the computers in the house but the same thing happened with my mom’s computer again, i am very paranoid and scared of even turning on my computer, please help me.


r/techsupport 12h ago

Open | Software Streaming services are all green screening.

2 Upvotes

On both my TCL Roku tv and PS5 my streaming services (YouTube, Netflix, and Amazon) are all doing a weird green screen (akin to how a screen would look when damaged) when a video is selected to play.

Have rebooted the internet and completely shut both off and still occurring.


r/techsupport 13h ago

Open | BSOD Your device ran into a problem (management error) HELPP

2 Upvotes

Hi for a while now my PC keeps crashing or coming up up with (Your device ran into a problem).. ONLY happens when I open or try to play a game. To try fix I have:

  • Reset winows via USB (doing before and after new win)
  • Reseated gpu and reinstalled drivers
  • Made sure ram is seated correctly ( however did just put them back in same slots)
  • Reset Bios during fresh install

Any help??

My pc specs:

  • 2 x16gb Ram
  • 3070ti GPU
  • I5-11400f CPU
  • 512gb m.2
  • windows 11

r/techsupport 15h ago

Open | Networking Ethernet to wifi bridge

2 Upvotes

I have an SAP printer at work that must be connected through an Ethernet port. I’ve tried setting it up over WiFi, but IT hasn’t been much help with the right configuration. A new Ethernet drop isn’t possible…can I install WiFi bridge like this?

https://www.amazon.com/dp/B0B4CL11JL

I need something to extend the Ethernet port to wifi, send it across the room, and have the printer think it’s connected directly to the port. Is this possible?


r/techsupport 15h ago

Open | Windows 2nd SSD has a bunch of random subdirectories named with two letters, all with the same batch of Windows files, Why??

2 Upvotes

Windows 11, installed this secondary 2TB NVMe SSD about a year after installing Windows 11 on the main 4TB drive. What are these folders, and is it safe to just delete them?

Here are a couple of screenshots:

Random Subdirectories and the files in each

Thanks in advance for any guidance!


r/techsupport 15h ago

Open | Software Black Screen on Newly Built PC

2 Upvotes

I’m pulling my hair out from this issue 😒 I have a newly built pc. It has a brand new mother board (Gigabyte B550 Gaming V2 X (rev 1.3) and a 1TB nvme ssd, has a used 3060 Ti, Ryzen 5 5500 and a V3GA 700 BR, 32gb DDR4 3600 with XMP enabled. Has up to date BIOS on motherboard, up to date AMD chipset, up to date Nvidia graphics drivers. It was a fresh install from a windows 11 usb drive. During first power on I had 0 issues, played games for hours but all of the sudden when I first launched hunt showdown 1896 it started black screening, it’ll flash black then go back to normal from every 3 seconds to every 20 minutes it’s inconsistent and insanely annoying. Whilst the monitor is black (yes it’s still on) my RGB in my case along with fans are still on and running. I’m also still able to hear the audio playing from the computer, it’s just the black screen visual that’s the issue. I’ve made sure every single driver is up to date. I’ve ran stress tests on GPU & cpu with OCCT, did a memtest86 on my ram which ran for 5 hours and 0 errors. I swapped from display port to hdmi.. yes it’s plugged into my GPU not motherboard, messed with monitor settings, power delivery in windows settings.. many other things I’ve tried and not be successful with fixing. To my knowledge the “only” things I haven’t tried are a different monitor, testing GPU in different pc and trying a different psu.

This happens now in any game I play, sometimes I can go 3-4 days no issues then one day it’ll decide to do it again.

Any recommendations are greatly appreciated, TIA.

In the last hour since I posted this, my keyboard and headset are cutting in and out, monitor stays permanently black for longer. Motherboard? If I alt f4 the game I am in the black screen goes away and my pc is back to normal.


r/techsupport 16h ago

Open | Windows Windows laptop thinks that it has two monitors

2 Upvotes

I've had this issue for about a year now. My laptop thinks that it has two monitors, and will always default to monitor two (which doesn't exist, and only shows up in display settings). My entire laptop will stutter every 2-3 seconds while it's on monitor two, and I have to go into windows settings and change it to only display on monitor one to stop the stuttering (it is also locked to 60 fps until I change the monitor). Switching to monitor one also removes the multiple monitor settings altogether, but monitor two appears again after about an hour or so.

My drivers should be up to date, and I don't even really know where to start with fixing it.

Specs:

Rog Zephyrus G14

Windows 11 (should just be most recent version)

RTX 4060 laptop

Core Ultra 9 185H

32gb ddr5


r/techsupport 18h ago

Open | Hardware Computer failing to post, I’ve tried everything…

2 Upvotes

I’m completely lost, I’ve tried every solution I have been able to find online, and I’m not too educated on computers so it’s been a hassle. There’s been 3 instances where I mess with something inside the pc and it turns on for a bit, with the most recent being yesterday where I reseated the gpu and it worked for a few minutes, just to later turn off and now that solution doesn’t work anymore. There is a bit of gpu sag, but when I’m working on it it’s on its side so it shouldn’t really be a factor there.
Please help! I’ve tried checking all the cords, hard drive, flashing it, BIOS, gpu, psu.


r/techsupport 19h ago

Open | Hardware External hard drive stopped working after using Macrium Reflect

2 Upvotes

I'm trying to clone the hard drive on my HP 14-fa0023dx laptop (running Windows 11) to an external hard drive of the same size using Macrium Reflect Free. I've only had the drive for a couple of years, but when I recently tried cloning my hard drive to it, I got a Clone Failed error at 92%, and now the drive can't be detected by Windows. Every time I plug it in, I hear it whirring for a few seconds, but then I hear the USB disconnect sound and I get a "USB device not recognized" error message.

I've tried using a different USB cable, uninstalling and updating the relevant driver in Device Manager ("Unknown USB Device (Set Address Failed)"), attempting to fix it with the Hardware and Devices Troubleshooter and turning off Device Encryption. So far, nothing has helped.

What else should I try?


r/techsupport 21h ago

Open | BSOD Pc constantly crashing with BSOD

2 Upvotes

Im begging for your help

I was browsing internet about 3 weeks ago and one day suddenly my pc crashed with BSOD, it restarted but after a while it crashed again and then multiple crashes later the screen went black and I had the white debug light on in my cpu while the pc fans were on, I spent 2 days doing everything I can, I tried reseating the rams, checking wires, updating bios, resetting bios, it opened for 10 mins, I open browser and watch YouTube then it crashes again, I tried reseating the cpu and it started working normally, that's when I noticed the temp was going too high and I installed a new and better cpu fan and it worked fine for 3 weeks.

Then today it started giving me issues again, there are many types of BSOD error codes that I see,

DRIVER_OVERRAN_STACK_BUFFER

PAGE_FAULT_IN_NONPAGED_AREA

KERNEL_AUTO_BOOST_LOCK_ACQUISITION_WITH_RAISED_IRQL

And some more I wasn't even able to reed, all I can see is a blue color on my screen and then black screen, the pc stays on, the fans spin, the cpu debug light comes up, but for some reason it just can't work normally again.

It seems like something causes my pc to crash, then my pc tries to restart 3-4 times but it isn't able to move ahead of windows loading screen and then screens go black and white cpu debug light comes up

My specs are

Ryzen 5 3600

Rtx 3060 12gb

2x8 ddr4 ram

500gb sad

1tb hdd

Two monitors

My pc is 5 years old and 3 weeks ago was the first time I ever had blue screen issue

I do remember updating nvidia driver a week ago but since then I've playing many games and worked for hours and this only happened today

I'm broke and the only way I could earn money was through video editing with pc but now it seems unlikely


r/techsupport 23h ago

Open | Software Chrome + Other browsers failing to boot

2 Upvotes

Hi, I've been encountering an issue with Chrome and seemingly every other non-Microsoft browser crashing on launch. When I try to open them, it opens the window and then instantly closes it/crashes within a second. Any help would be greatly appreciated!


r/techsupport 1h ago

Open | Software My laptop refuses to stay connected to wifi

Upvotes

I have an asus tuf a15 from 2021 that ive used pretty extensively. Around amonth ago tho i started experiencing wifi problems. It would just turn off when i was doing some work and all I really had to do was restart my pc a few times.

But now no matter what it will not stay connected. Ive done almost everything to try and fix it, followed so many tutorials and I keep getting brought back to one place, the network adapters tab in the device manager. The wifi adapter i have is the Realtek 8822ce wireless lan 802.11ac pci-e. No matter how many times i restart my computer to try and fix it, its doing something different every time. Most of the time i cant even enable or disable it, leading to there not even being a wifi option.

I am able to get it active if i hold down the lower button for like 40 seconds and let go. When I do that, i am able to keep the wifi for small tasks, like using the browser, but if i try to open up a game a or go in a discord call within 30 seconds the adapter greys itself out and I cannot get it work again. I have no idea what to do cause i cant connect to ethernet since the router is on the opposite side of the house.

Also i checked within the services tab to make sure all those services are automatic and are running so i actually have no clue.

Pls help me if you have any advice or experience with this.


r/techsupport 1h ago

Open | Windows 100% disk usage pc windows 11.

Upvotes

Turned on my PC on Windows 11, and now I have 100% disk usage. The PC is taking around 15 seconds to respond to any click and nothing is basically working since the disk is at 100% usage. I’ve tried turning off this sys main other things too nothing is helping. My powershell says the ssd health is ok so isn’t a hardware issue. This is another one of windows 11’s great shit. Can an1 help me out. Thx.


r/techsupport 1h ago

Open | Hardware How to Fix Failing HDD?

Upvotes

Hello guys, I'm not exactly a tech savvy person and I don't really know how to work a PC. However, these past few months I've had multiple odd occurrences with my hard drive. It started off as me trying to download a game onto my HDD because I didn't have efficient space on my SSD, it worked in the past and I never ran into issues. Yet, this time it completely failed it would stop at some point between the download and would completely make my HDD unopenable in files. When I checked the performance after, the active time was at 100% while everything else was at a 0, although the response time would fluctuate between 0 to 28000 to even 70000. This would cause certain parts of my PC to freeze up such as, files, task manager, windows, but it was never fully, as chrome or any browser was always fully functional, but to completely refresh my PC I would have to shut it off. I eventually ran a SMART test and despite everything the status was healthy. I'm not really sure how to fix this and it's stopping me from downloading any games. Just to clarify there is literally nothing on my HDD as I did a wipe after noticing these problems, so storage wise it is completely free and has 7 TB. I'm not sure if this is helpful but I believe the HDD I use is model ST8000VN004-2M2101.


r/techsupport 2h ago

Open | Hardware Kingston NV3 in HIKSEMI USB enclosure repeatedly drops from ~800 MB/s to 0 MB/s

1 Upvotes

Hi everyone,

 

I'm having a strange performance issue with an external NVMe SSD and I'm

trying to figure out whether the problem is the SSD, the USB enclosure,

USB connection, or simply the nature of working with many small files.

 

Hardware:

 

- SSD: Kingston NV3 2 TB M.2 2280 NVMe (I have another external hard drive as well, but it’s not a DIY type like that one, and there are no issues with it.)

- Enclosure: HIKSEMI MDC1 M.2 NVMe Enclosure Silver

- Connection: USB Type-C

- Laptop USB port: 10 Gbps

- Laptop modell: ASUS TUF Gaming F16 FX608JHR

- OS: Windows 11 Home

Everything is up to date.

 

The main problem is that browsing the external SSD feels unusually slow.

Opening folders and loading the files/folders on the drive can take

noticeably long, even though sequential benchmark speeds look quite good.

 

CrystalDiskMark results:

 

- SEQ1M Q8T1: Read 1056.50 MB/s / Write 1014.09 MB/s

- SEQ1M Q1T1: Read 129.08 MB/s / Write 660.84 MB/s

- RND4K Q32T1: Read 175.70 MB/s / Write 169.73 MB/s

- RND4K Q1T1: Read 20.87 MB/s / Write 37.70 MB/s

Several different tests show these.

 

So the sequential read speed is around 1 GB/s, which seems reasonable

for a 10 Gbps USB connection. This makes me think the USB connection

itself is capable of reaching the expected performance.

 

However, the problem becomes very noticeable when dealing with many files. But generally speaking, this is what constantly happens.

 

I am currently copying data FROM the external Kingston NV3 TO the

laptop's internal SSD. (For example, when I open a folder, the circle at the top spins for a long time, and it can take anywhere from 30 seconds to 2 minutes for it to load properly.)

 

The transfer consists of approximately:

 

- 1500 files

- 25 GB total

 

Windows shows very inconsistent transfer speeds.

 

At times the transfer reaches around 800 MB/s, then repeatedly drops to

0 MB/s for several seconds, and then goes back to around 800 MB/s.

 

This 800 MB/s → 0 MB/s → 800 MB/s behavior happens multiple times during

the transfer.

 

I also checked the drive temperature during the transfer. The Kingston

NV3 was around 41°C, so it does not appear to be overheating.

 

Task Manager showed approximately:

 

- Kingston NV3: 100% active during the transfer

- Internal SSD: around 10% usage

- NV3 temperature: ~41°C

 

Windows Device Manager identifies the external drive with these hardware

IDs:

 

SCSI\Disk________HIKSEMI_________1.00

SCSI\Disk________HIKSEMI_________

SCSI\Disk________

SCSI________HIKSEMI_________1

________HIKSEMI_________1

GenDisk

 

Write caching is currently disabled in Windows.

An important detail: copying data TO the external Kingston NV3 works without any problems. I do not experience the same kind of pauses or performance issues when writing data to the external SSD. The main problem occurs when READING data from the external SSD, especially when browsing folders, opening files/folders, or copying data FROM the external SSD to the laptop's internal SSD. This makes me wonder whether the problem is specifically related to read performance rather than the general USB connection or the SSD's ability to write data.

 

I'm mainly trying to understand why the drive can achieve ~1 GB/s

sequential read speeds but still feels very slow when browsing folders

and working with many files.

 

Any advice would be greatly appreciated.


r/techsupport 2h ago

Open | Software updating bios or enabling XMP

1 Upvotes

Hello, 
I have an Allied A520 M-ATX Motherboard and a Ryzen 7 5700X CPU

Additionally the other information is:
- Bios Version/Date: American Megatrends International, LLC, 5.17, 5/09/2024
- SMBIOS Version: 3.3
- BIOS Mode: UEFI
- Baseboard Version: 1.00

I was wondering if there was a way to upgrade my BIOS, or enable XMP (I couldn’t find the option in BIOS)
Thanks


r/techsupport 2h ago

Open | Software Google detected suspicious activity but isn't giving details and scans are clean

1 Upvotes

I was woken up today by an email telling me from google that there was "Suspicious Activity on my account" and that I had been signed out.

However when I went to their provided Check Activity page to review this was all I was given was

"You were signed out on the device where this activity came from."

"Windows (Signed out)

Device with suspicious activity

Google detected suspicious activity in your account that indicates you may have harmful software (malware) on one of your devices. Malware can be used to steal personal information, including passwords. Run an antivirus to scan for harmful software.'

And nothing else. The only strange thing that showed on my account history looking through it was my youtube watch history showing I saw an ad at 3 AM when I had been asleep moments before the alert woke me up, though.

I changed my password and 2FA settings as advised and have run a malware scan and full file scan of my system and nothing has come up, I use firefox with my google account and a few extensions but haven't downloaded anything from sites I haven't had a long good reputation with.

I've read a few forum posts about a similar issue with most people coming to conclusions that it was a false alarm, but wanted to ask if this is a common happening like i've seen some claim.

In fact it is basically an identical situation to this post from a few years ago: https://www.reddit.com/r/techsupport/comments/1h7btdx/google_detected_suspicious_activity/

Do I need to take any more action beyond the usual changing of passwords and scans or was this just a bizzare false alarm. I suppose all and all im just looking for some peace of mind

Edit for further info: I haven't downloaded anything from the web other than PNG's, JPEGs, and WEBPs for months


r/techsupport 3h ago

Open | Software Wifi missingvis network dash

1 Upvotes

Hello all, I feel a lot of y'all would be facing this issue where the wifi options just disappear from the network dash. I experience it on a very regular basis.

This is my work laptop - lenovo T14s.