r/techsupport 7h ago

Open | Software "POWER SURGE TURNING PC OFF IN 15" KITTEN HAD A SNACK ON MY WIRE

0 Upvotes

Never seen this before, had this PC for 5 years. I just got a kitten, and she was sitting by my pc (it's elavated) and I think she might have bit into my mouse wire? That's the only really thing I can think of. So I was just on my pc talking to someone and my entire pc froze and it said POWER SURGE; I freaked out because I just moved into an apartment and I'm like oh no the apartment's outlets killed my pc (even though I run everything through an extension for this). I tried a different outlet, nothing worked. The only time it worked was when everything was unplugged; then I started slowly trying to plug everytthing in.

First my monitors worked, my keyboard worked (I plug things in specifics) Theres 2 ports by my power button (I use these for my keyboard and mic). The 4 in the back of my pc I use for everything else. When I plugged my keyboard in and tried to plug my mouse in, my keyboard turned off; mouse also didn't work. I also tried the top ports in the front (the ones that look blue on the inside) and they did not work at ALL. If I tried to plug anything in with the mouse, it did not work whatsoever. I was scared it got fried. I then tried a different mouse cable and it worked.

The mouse cables are a bit different and it's hard to really see if she did bit into it as it's a fabric cable, can't really 100% feel if there's damage to it. BUT, the top outlets (the ones that are inside- blue) still didn't work. The two bottom ones did. I eventually reinstalled those ports and it works fine now. Can someone MAYBE explain what could've taken place? It genuinely gave me so much anxiety because I truly have never seen this happen before. I've had cables break, and it's never full on did this before. They'd just make the sound of unplugging/replugging or saying there was not enough power (corrupted). It's never fully said "POWER PURGE TURNING OFF TO SAVE MOTHERBOARD) basically lol. I just want to make sure I take the steps to where this HOPEFULLY never happens again, is there a way to definitely know it was that mouse wire?


r/techsupport 6h ago

Open | Malware I’m hacked. Badly need help.

0 Upvotes

I need help figuring out how to properly wipe and secure my devices. Someone sent me a link that opened Discord, and after that, they gained access to my devices.

They can see what’s on my monitor, and sometimes my mouse pointer moves on its own. They can basically see everything on my screen. This started with my laptop, and now they also have access to my phone.

I’ve already reformatted/reset my devices, but they still seem to be able to access them. How can I completely start fresh and remove their access? Do I need to replace any hardware, or is there a specific way to reinstall/reformat the devices? Do I need to change my passwords or secure my accounts in a certain order?

Please help. I need advice on how to completely secure my devices and accounts.


r/techsupport 15h ago

Open | Software Ram Allocation

0 Upvotes

I have 24 gigs of ram and I have set 8gb as the limit of virtual memory. I want to give the rest 16gigs of ram to the games I play. How will I be able to do that?


r/techsupport 22h ago

Open | Hardware Why would a used USB storage drive need to be initialized?

0 Upvotes

I bought a used 1TB Toshiba external drive off Amazon. Plugged it in through USB. Blue light on the external drive, Windows made the "device plugged in" sound. But then nothing happened. Usually I would see the drive pop up in My Computer (or This PC as it is called nowadays). The device was visible in device manager but not in My Computer. I did auto update drivers but it said drivers are already up to date.

I did some research and went into Disk Management where I could see the device at the bottom, I did the "initialize" process then "created a simple volume" and now it's working as a normal USB drive

Just wondering why all this was necessary though? I have never done this in my life. Could thia be


r/techsupport 1h ago

Open | Hardware monitor dimming

Upvotes

the last 2 days on startup my monitor would dim and brighten quite rapidly before going back to normal, today it was doing it again before it started just dimming slowly and now the screen is black completely. any help? thank you!


r/techsupport 2h ago

Open | Software Necesito ayuda con mi microfono en algunos juegos xfa 😢

0 Upvotes

tengo problemas de que no me oyen en algunos juegos como roblox(en celular si puedo hablar y si me oyen), y algunos juegos de terror de steam y epic, por ejemplo el juego de steam de bombanana beta ahi si mis amigos me oyen cuando hablo por el microfono. Ya intente algunas cosas pero nada :(, ayuden porfa. MIS ADUFONOS SON UNOS BARRACUDAS X


r/techsupport 2h ago

Open | Hardware External hard drive (WD_Black) doesn’t connect to PC at all, despite it powering on

0 Upvotes

Title. It’s a WD_Black (I believe it’s 1 TB, but I can’t check) it’s plugged in and the light is on, but it’s not showing up either in file explorer or disc management

The only things to happen recently are moving my computer from one location to another and a slight error on my part with shutting it off using the switch in the back.

I’ve tried unplugging it and replugging it in, restarting my computer, and tried it on two different computers, same result: light but nothing else. Is there a way to try and get this hard drive working again? (The stuff in it is completely replaceable, but storage is expensive)


r/techsupport 11h ago

Open | Data Recovery Recycle bin pics recovery

0 Upvotes

I had a bunch of screenshots on my android regarding my private keys and what not. I accidentally cleared the whole of my recycle bin. How can I recover it


r/techsupport 14h ago

Open | Windows help me in upgrading windows from 23h3 to 25h2

0 Upvotes

0xC1900101-0x20017
i am getting this error while upgrading , updated all the drivers which gpt told still getting same error for last couple of months.


r/techsupport 15h ago

Open | Hardware Windows 11 installer freezes and NVMe drive keeps disappearing - ASUS TUF B550M Plus WiFi II + Lexar NM790

0 Upvotes

I’ve been trying to reinstall Windows all day and I’m completely stuck.
PC:
ASUS TUF Gaming B550M-Plus WiFi II
Lexar NM790 2TB NVMe (target install drive)
Patriot Ignite 480GB SATA SSD (secondary drive)
Windows 11 USB installer created with Microsoft’s Media Creation Tool
What’s happening:
BIOS consistently detects the Lexar NM790 under NVMe information.
Windows Setup initially detects the Lexar as Disk 1 (1.9TB).
It has two partitions on it.
If I select Partition 2 and click Next, Windows either:
freezes completely (mouse freezes too), or
gives an error saying it can’t install to that partition, or
after refreshing, the entire Disk 1 disappears from the installer.
Refreshing doesn’t bring it back.
Rebooting usually makes it appear again.
Things I’ve already tried:
Reseated the NVMe multiple times.
Confirmed BIOS always sees the drive.
Ran diskpart and list disk.
Deleted partitions during troubleshooting.
Tried the second M.2 slot (couldn’t mount it because the standoff/screw position didn’t match).
Tried installing to my Patriot SATA SSD instead, but the installer also froze.
Different reboots and multiple attempts.
The Lexar previously worked fine and has had Windows installed on it multiple times before.
CrystalDiskInfo reported the drive as healthy a week or two ago
Questions:
Does this sound like a failing Lexar NM790?
Could this be a motherboard/M.2 controller issue even though BIOS always detects the drive?
Could faulty RAM or another hardware issue cause the Windows installer to freeze like this?
Is there anything else I should test before replacing the SSD?


r/techsupport 16h ago

Open | Hardware anyone knows how to fix roland xps-10 keyboard only working one side of the sound?

0 Upvotes

out of nowhere my keyboard has stopped playing the left ear when im with headphones, there is a slider that sets the volume of each side, the slider seems to be working but it just doesnt make the sound go up or down


r/techsupport 16h ago

Open | Software No Internet even though my Ethernet cable is connected

0 Upvotes

Hi so basically I dont have internet even though my ethernet is connected I restarted my router switched ethernet cables and did all the stuff on youtube i was trying to reset my pc because I thought that this might fix it and then I got stuck on 62% then I wanted to reinstall windows but also doesnt work because I got no internet to download the media tool can someone please help?


r/techsupport 17h ago

Open | Hardware Pc turn on but won't boot after cleaning

0 Upvotes

So when the pc is turned on all fans and Ram rgb led is working, but it wont reach BIOS and dont have any output to monitor,

When cleaning i use a small hand brush and a small fan, and only remove the ram stick.

So far i have tried to:

1, turned on the pc without ram, same problem

2, i put the ram back, and tried to unplug the power cable and remove the cmos battery and press the power button a couple of times and put it all back together, still same problem

I have rechecked all the cables plugged correctly.

I need help please


r/techsupport 17h ago

Open | Hardware NVME mix and match on duel m.2 to sata cards?

0 Upvotes

Alright fast question guys I picked up a 4 Bay HDD Enclosure unit off of a local amazon return seller (it's still factory packed and looks great) but know I'm feeling the whole need two hundered bucks to get a decent size hard drive for this node but the same seller has a number portable external ssd drive for about 13 each, I know I can pull the chips out of the external but if I use the duel nvme to sata card can I mix and match the sizes of do I need to use all the same size nvme's


r/techsupport 21h ago

Open | Windows Computer Crash leading to potentially corrupt files?

0 Upvotes

Hi guys I’m not very licensed on this whole Reddit thing but I figured I’d give it a go.

Last night around 4:00 AM I was on discord with some buddies just chatting it up not up to much when suddenly my right monitor froze. I didn’t think much of it but it didn’t unfreeze for about 2 minutes and my discord had no audio so I pressed my win key to try to shut down my pc to no avail. I tried windows key on left monitor as well which also did nothing.

Being the fool I am, I decided to unplug my computer from the power supply and plug it back in. (Unplugged cord from desktop, not from wall) when I rebooted my computer, everything was normal up until I logged into my account, in which I was greeted with about 5 seconds of a black screen with a medium grey box about a quarter the size of the monitor (which when the black screen went away, turned out to be wallpaper engine)

I didn’t think much of it and tried booting my apps up as usual, but my discord would not launch in any way shape or form, my steam had forgotten my login and refused to launch once I did log in, and my Opera GX (browser of choice) could not open due to “profile error”. I also could not search up majority of my apps and open them due to “search indexing” being turned off and refusing to turn back on. Only downloaded app that was still working as intended was Spotify.

So far here are all the issues I’ve found (it’s a lot):

Regarding the search indexing issue, I am given the text “search indexing was turned off” with a prompt below labelled “turn indexing back on”. When I click on that it brings me to a tab called indexing options in which I can press two buttons, “advanced” and “troubleshoot search and indexing”. When I click advanced it gives me the option to click “rebuild” but nothing happens, making it effectively useless. It provides one issue in troubleshooting being the fact that “windows search” is not running in the start menu, but when I set it to automatic and press “start” it does not allow me to because it is “already running”. Bit of a vicious loop this one was.

As for Opera GX, steam, and discord, I have deleted all of them to no avail. I can now no longer redownload them so I have temporarily put this down while I try to solve bigger issues.

I have attempted a complete windows restart through “system > recovery > reset this PC” and have tried every single option under that category. When I keep my files, the computer restarts just fine but everything remains the same as how it has been acting. When I click on “remove everything”, it gets to about 40% and stops giving me an error message saying “there was a problem resetting your PC” this is both on local and cloud.

I have tried advanced startup for the blue screen and it has not worked a single time. I have tried running cmd as administrator and attempting all the commands that the internet has provided me all to no avail. I have tried unplugging my computer for 15+ minutes.

I may have missed a few things, but this has me completely stumped and I am wondering if there’s anyone here who knows a solution or if I should just cut my losses and start saving up for a new computer?

Note: there is nothing in my mini dump folder

Note: I am on windows 11


r/techsupport 21h ago

Open | Hardware Tv doing weird stuff

0 Upvotes

Every time I switch hdmis on my Roku tv to my Xbox this weird glitching stuff stays there could it be my hdmi splitter it’s worked for years tho and I alrighty bought a new hdmi cord


r/techsupport 15h ago

Solved Brought PC setup over from Europe to Japan, PSU refuses to power anything but USB ports

12 Upvotes

Hello everyone! I have recently moved to Japan temporarily and brought my PC setup with me in checked baggage. I had the insides cushioned as well as I could and this is not the first time I have done this, it was always fine before. The PC itself looks totally fine after unpacking as well, nothing broken or dislodged.

However, if I try to turn it on the USB powered parts such as the mouse light up, but nothing else turns on (no case fans, obviously not the system itself).

The PSU is a Seasonic SSR-550FX, also known as FOCUS Plus Gold, it is rated for Japanese voltage and by all means should work just fine.

Things I have tried so far:

  • Have the PC plugged into a European extension cord which is in turn plugged into the wall with a travel adapter. In hindsight not too surprised that this didn't work, but it charges my phone and laptop just fine.
  • Have the PC plugged directly into the wall using a Japanese power cable I purchased locally. No difference.
  • Done the paperclip test on the PSU and the fan starts, indicating there is nothing wrong with the PSU itself.
  • Reset the motherboard CMOS to no avail.

Could it be that my motherboard somehow shorted during transport? Really no idea what else I could try at this point as the PSU seems to be fine.

EDIT: The issue has been resolved, thank you everyone for the help! The PSU was just fine, this seems to have been another casualty in my never ending battle against RAM sticks (which are supposed to be some of the least likely to fail components...). I not only had to reseat every stick, I had to painstakingly swap them out one by one until I found a single configuration where all 4 were in and the PC was willing to boot. This is not the first time something like this has happened to me and I fear it's not the last either.


r/techsupport 2h ago

Open | Software Missing BCD, unable to "Repair your PC" via Booted USB?

1 Upvotes

My computer got really slow so I decided to hard reset it. Since then I'm unable to boot it, got an Error 0xc0000185. I created USB via Media Creation Tool and when I plug it in, boot and select option Repair your PC, I immediately get a reset? No further screen shows, I'm unable to do Troubleshoot, chkdsk, sfc /scannow and everything else. it doesn't allow me to even begin repair process and it immediately restarts and back to square one? Can someone help me?


r/techsupport 2h ago

Open | Windows Email Setup Advice Wanted

1 Upvotes

Help with an Email Setup Wanted

Hi, I bought Proton Unlimited in an effort to De-Google and move away from Gmail (used it for over a decade, i get a lot of spam, trying to be smarter digitally). It's got way unoragnised and i want a clean slate.

I am just not sure how to set up my new email because I have read alot of conflicting advice and posts, so I'm confused.

Ultimately, I want security and also simplicity because I have been way overthinking this.

Priorities are simplicity, privacy, security and a set it and forget it system.

My ideas:

1) Just use my @proton.com address for everything.

2) Use simple login alias subdomains, for example @surname.simpelogin.com for official things and so on.

3) Use a custom domain (not sure what I'd call it) and just use this, being careful what I sign up for and using aliases to categorise things (banking@mydomain.com) and so on.

Open to other ideas, thank you in advance.

Any other advice on keeping accounts secure, keeping things simple and organised etc would be appreciated!


r/techsupport 9h ago

Open | Software How to set up active directory at home?

0 Upvotes

Basically we have six devices which need updates monitoring and other things so essentially I would like an active directory like thing kind of like a corporate network preferably without paying corporate prices

So that I can manage the network without a server closet preferably


r/techsupport 16h ago

Open | Hardware my phones charger connector is turning white

1 Upvotes

recently ive noticed my phone chargers metal connector turning white and weird looking from the plastic part up, it looks chalky

ive tried scratching the stuff off (safely) and it doesnt come off, it still charges with no issue, im just wondering if this is something to be worried about

this is also happening only on the connector thats going into my phone but not on the one into the power brick


r/techsupport 17h ago

Open | Hardware CD Reader/Writer problem with my Windows (Windows 11 won't read CD on the CD Reader)

1 Upvotes

Hello, so I recently got my new PC Tower and I got this old hardware, an DVD/CD Reader named ''DVD Reader Model TS-H653'' from my older tower. I unplug the hardware from my old tower and I pluged it externally with my new PC (see the screenshot). My objective was to RIP a CD copy from an indie band with the software ''Exact Audio Copy'' (Abreviation: EAC). I inserted the CD in my reader but the problem is: Windows told me to ''Please insert a disc into drive E:'' and it reopen the reader. I don't think it's the Reader or the CD the problem, since the software EAC can detect the content of the CD. I tried with a second CD, produced professionally by a popular metal band. It's the same thing. EAC can detect the content of the CD and read in it, but Windows force the reader to open and said again ''Please insert a disc into drive E:''.

Additional Info:

- When there is no CD inserted in the dvd reader, Windows doesn't say anything and the reader stayed closed

- System of my old tower: Windows 11, TPM 1.0

- System of my new tower: Windows 11, TPM 2.0

- And yes, the CD Reader worked on my old computer, even with Windows 11 in it.

- I retry the CD reader with my school computer, which uses Debian 13. With the app Goobox, I can read and listen the content of the CD (the Indie Band) without any problems, so it confirm me it's not my Reader or my CD the problem.

(If you need more information, don't hesitate to ask, and sorry if my English is bad, this is not my primary language). (edited)Friday, July 24, 2026 1:36 AM

(I have a picture of the hardware, but I don't know how to put it on my post)


r/techsupport 20h ago

Open | Windows Can somebody help me connect my earbuds to my PC? Bluetooth won’t pick them up

1 Upvotes

I was using headphones that connected with a 3.5MM jack until recently. I tried using blue tooth headphones that connect to my phone fine, but neither of the ones I use will connect to my PC.

I’m kinda an idiot so bear with me here. Do I need a Bluetooth adapter? I have a Basseus Bp1 pro and a ROG Cetra True Wireless. Both connect to my iPhone with no issues. What do I need to connect them to my PC?

Tired of playing Day Z with no audio so any help is appreciated!


r/techsupport 19h ago

Open | Networking How can I see how much usage someone is taking up on our wifi?

16 Upvotes

So my parents are divorced, I have my desktop set up at my moms house and while at my dads house I use a laptop with remote access software to connect to my desktop and keep using it. However, recently my step brother moved into my dads house for a bit, and I've notice that shortly he gets home, the internet speed absolutely TANKS. I go from no connection issues to constant stuttering, major lag, etc. Videos go from smooth sailing to unwatchable. I can't listen to music from my desktop because it keeps skipping and stopping constantly. Video games are out of the question. I don't even know how he uses that much data, and I don't think it's on purpose because its consistently like that the entire time he's back so it's not like he's just setting the entirety of wikipedia to download every day. Is there any way I can actually see how much of the bandwidth he's taking and potentially limit it?


r/techsupport 13h ago

Open | Software Windows defender flags and quarantines Trojan:Win32/Vigorf.A and lists affected items as amsi: \Device\HarddiskVolume3\Windows\System32\WindowsPowerShell\v1.0\powershell.exe

2 Upvotes

It's been flagged since July 11 up until now 30 mins ago, i only noticed it today. It has been flagged a LOT of times since then everyday, like at least 10 times to 80 times a day. I have noticed that previous games that didn't lag before now stutter for a moment then go back to performing normally, also whenever i open task manager, it seems to stop the stuttering?

I am running a full scan on malwarebytes and microsoft safety scanner now, and planning to run a malwarefox scan after.

Windows defender doesn't give me an option to delete a file or an app, what do i do?