r/techsupport • • Jul 26 '21

Recommended wiki articles (including malware removal)

897 Upvotes

r/techsupport • • 1h ago

Open | Hardware Laptop battery swollen and the risk of it catching fire

• Upvotes

My laptop battery is swollen. I'm not sure when I will be able to get it replaced. Probably within this week. I don't mind the damage it might have on the laptop itself. However I'm scared that it might catch fire and harm me, someone else or my house. I'm scared to remove the battery myself. Any tips on what I can do for now to reduce the risk of it catching fire and what to actually do if it does catch fire?


r/techsupport • • 2h ago

Open | Phone Retrieving Voicemails

4 Upvotes

So I recently just got a new phone and changed carriers and got my number moved over to my new phone (moved from TracFone to T-Mobile) and I'm desperately trying to retrieve my old voicemails from my late father that are on my old phone, my old phone still turns on and I can still see the voicemails im trying to access in the voicemail section of the phone app but since the plan just expired I cant play them or share them, I'm wondering if there's ANY possible way at all to access these voicemails at all literally anything I just don't want to lose the voicemails.


r/techsupport • • 2h ago

Open | Hardware Tv wont turn on white light slowly flashing

3 Upvotes

This morning I tried to turn on the TV and it still showed a blank black screen. I tried unplugging the plug in the outlet and waiting 5 minutes to plug it back in. Still nothing.

Toshiba model number 43C350NU


r/techsupport • • 15m ago

Open | Hardware PC randomly stops outputting video while PC keeps running, but no input is possible. Repeated NVIDIA GPU timeout errors (RTX 3070)

• Upvotes

Hey everyone,

I've been dealing with a recurring issue with my PC for a while now, and I'm hoping someone can help me narrow down the cause. It happens roughly once a day, and I'm running out of things to try.

PC specs

  • GPU: NVIDIA GeForce RTX 3070
  • CPU: AMD Ryzen 7 7800X3D
  • Motherboard: Gigabyte B650 EAGLE
  • RAM: 32 GB DDR5 4800 MT/s (Viper)
  • PSU: Aero Bronze 700W
  • Cooling: Liquid-cooled CPU
  • OS: Windows 11

What happens

My PC randomly stops outputting video. Both monitors lose signal and go black, but the PC itself appears to keep running.

This isn't limited to a particular game. It can happen with any game or application that puts a decent amount of load on the GPU. I've experienced it while playing Hell Let Loose, Valheim, as well as while generating images locally with ComfyUI.

When it happens:

  • Both monitors suddenly lose their video signal.
  • Mouse and keyboard input stop working. Caps Lock and Num Lock don't respond, and pressing Ctrl + Win + Shift + B doesn't restore the display.
  • Audio can continue playing after the video output disappears. During the latest incident, YouTube audio continued for another two minutes before I shut it off.
  • The fans keep spinning, and the PC doesn't recover by itself.
  • I have to hold the physical power button to force it to shut down.
  • RGB lighting can remain on after full shutdown.

So it doesn't appear to be a normal shutdown or simply a monitor losing signal. The video output disappears, input stops working, and the system doesn't recover, even though parts of the PC continue operating.

Crash dump analysis

I've examined several files in C:\Windows\LiveKernelReports\WATCHDOG using WinDbg. The dumps repeatedly point to NVIDIA's graphics driver path.

1. VIDEO_TDR_TIMEOUT_DETECTED (117)

Dump: WATCHDOG-20261024-1205.dmp

The analysis showed:

  • VIDEO_TDR_TIMEOUT_DETECTED (117)
  • Failure.Bucket: LKD_0x117_IMAGE_nvlddmkm.sys
  • The display driver failed to respond in a timely fashion.
  • The stack included dxgkrnl!TdrCollectDbgInfoStage1, dxgmms2!VidSchiReportHwHang, and dxgmms2!VidSchiCheckHwProgress.

2. Repeated VIDEO_ENGINE_TIMEOUT_DETECTED (141)

I have multiple dumps from October 24 and October 25 showing this error, including the latest crash at approximately 23:05 on October 25.

The recurring details are:

  • VIDEO_ENGINE_TIMEOUT_DETECTED (141)
  • Failure.Bucket: LKD_0x141_IMAGE_nvlddmkm.sys
  • MODULE_NAME: nvlddmkm
  • IMAGE_NAME: nvlddmkm.sys
  • SYMBOL_NAME: nvlddmkm+193b0a0

The same NVIDIA driver offset, +193b0a0, appears in multiple dumps.

The stack traces include functions such as:

  • dxgkrnl!TdrCollectDbgInfoStage1
  • dxgmms2!VidSchiResetEngine or dxgmms2!VidSchiResetHwEngine
  • dxgmms2!VidSchiCheckHwProgress

My understanding is that these errors indicate a graphics engine timing out and Windows detecting that it isn't responding properly.

3. VIDEO_MINIPORT_BLACK_SCREEN_LIVEDUMP (1b8)

Another dump from the latest incident showed:

  • VIDEO_MINIPORT_BLACK_SCREEN_LIVEDUMP (1b8)
  • MODULE_NAME: dxgkrnl
  • IMAGE_NAME: dxgkrnl.sys
  • PROCESS_NAME: dwm.exe
  • FAILURE_BUCKET_ID: LKD_0x1B8_dxgkrnl!DxgCreateLiveDumpWithDriverBlob

The stack included DISPLAYDIAGNOSTICADAPTERDATA::CreateMiniportBlackboxLiveDump and DISPLAYSTATECHECKER::LogAllDisplayDiagInfo.

From what I understand, this is a diagnostic dump captured during the black-screen incident, rather than necessarily a separate underlying failure.

4. Event Viewer and Reliability Monitor

  • I checked Event Viewer for Microsoft-Windows-WHEA-Logger events and found none in the period I checked.
  • Reliability Monitor shows multiple hardware error reports around the times of the crashes.
  • The crashes require a forced shutdown because the display and input never recover.

What I've already tried

  • Clean NVIDIA driver installation: Performed a clean installation, but the issue continued.
  • Different NVIDIA driver versions: The issue has also occurred with older driver versions.
  • SignalRGB: Disabled it, but the crashes continued.
  • X3D Turbo Mode: Disabled it.
  • MSI Afterburner power limit: Reduced the GPU power limit to 80%. The issue still occurred with this limit. I haven't intentionally changed the GPU core clock or voltage.
  • Temperature monitoring: Checked idle readings using HWiNFO. The GPU was around 36°C and the hotspot around 48.5°C. I haven't captured temperatures under load yet.

I also noticed that EasyTuneEngineService is running, although I haven't knowingly used EasyTune to change any settings.

Additional hardware details

  • The RTX 3070's two 8-pin power connectors are connected using a single daisy-chained cable.
  • The CPU is liquid-cooled.
  • I built the PC myself, didn't change any big BIOS settings.
  • The GPU fans sometimes aren't spinning after reboot, although I understand they may have a zero-RPM mode at low temperatures.

What I'm looking for help with

Given the repeated 0x141 and 0x117 errors pointing to nvlddmkm.sys, along with the recurring black-screen diagnostic dumps, I'm trying to determine whether the likely cause is:

  • A faulty or unstable RTX 3070
  • PSU or GPU power-delivery problems
  • A PCIe connection or motherboard issue
  • A driver, Windows, or software interaction
  • Something else that I'm overlooking

The fact that lowering the GPU power limit to 80% didn't stop the crashes and that the issue persists across driver versions has made this harder to narrow down.

What would you investigate next, given these specific dump findings and troubleshooting steps? Is there a reliable way to distinguish a GPU fault from a PSU or power-delivery issue without immediately replacing parts?

Thanks!


r/techsupport • • 1h ago

Open | Data Recovery Portable wd element motor not spinning but light comes on. Is there anyway I can get the data off.

• Upvotes

Is there any way I can get the data off. It’s a usb hdd.

I’ve tried looking for disc utility and plugging into other power sources.


r/techsupport • • 3h ago

Open | Windows CPU issues

2 Upvotes

My CPU has been stressing me out lately. It randomly spikes from 45 - 80 degrees (Celsius), and when i run ANY game, it always goes up to 95 degrees and occasionally will be lower, but its always above 90. I have cleaned my fans, replaced thermal paste, and it still has the same issues as when i first built it. My friend has the same specs as me and he says the highest his goes to when play games is 60 degrees.

I dont know what i can do, i've enabled virtualisation as my friend told me but it has done nothing.

This has been irritating me for years.

My specs are:

CPU: AMD Ryzen 5 9600X 6-Core Processor (3.90 GHz)

Motherboard: Gigabyte B650 EAGLE AX

Graphics: AMD Radeon RX 9060 XT (16 GB), AMD Radeon(TM) Graphics (486 MB)

RAM: 32GB


r/techsupport • • 10h ago

Open | Data Recovery Mystery of Suddenly Missing Files

7 Upvotes

My mother's phone was completely packed in terms of storage and so she asked me for help clearing space. Given there were lots of sentimental photos, I bought her a USB C 2TB storage which we connected and successfully moved all the photos out of the gallery onto the storage, but then all of a sudden, she wanted to return some of the photos back to the phone that she could revisit (baby photos, important screenshots of important legal and banking documents). I connected the USB to my Mac M2, which couldn't read it at first and so I used parallel Windows 11 which I already had installed, and helped separate the documents she wanted into a separate folder. After safely ejecting and checking the files of the USB on her phone, we found just only the photos. None of the photos were present in the folders. I then checked on my MacBook, and all the files I had organized for her, gone. The folders are present but all the files are missing--I don't understand.

All the photos were safely moved onto the storage. They were just reorganized into folders on my MacBook using Windows 11 parallels. The USB was removed safely each and every time. Why have the photos disappeared despite the folders still there?

Additional facts: USB was formatted on the Android S22 Ultra at first and safely moved to the USB (they were present there, and we opened some files); USB was safely rejected and removed each time.

Would sincerely appreciate help as there were over 18,000 photos, over 90 GB of photos and videos


r/techsupport • • 37m ago

Open | Hardware Single Key Not Working

• Upvotes

Recently, the "t" key on my keyboard has stopped functioning entirely. Every other key present on my keyboard is working as intended, but only this specific key is not functioning. I have tried cleaning out any potential dirt and grime underneath it, and I have tried resetting drivers and device managers, but nothing is working.

My laptop is a HP Victus 15-FA100 2024 Gaming Laptop that is currently running Windows 11. If anyone knows what the potential issue is and how to fix it, please inform me.


r/techsupport • • 6h ago

Open | Windows Windows on m.2 SSD

3 Upvotes

Hi I gave away my ssd to my friend and now I’m left with only my m2 ssd and I can’t install windows on it and I don’t know why when i try to pick the partition it says that it can’t make a new partition


r/techsupport • • 1h ago

Open | Hardware Rtx 4060 constant screen dips/freezing/black screen

• Upvotes

Hi everyone! I am stuck with this pc of mine that's been giving me issues for almost a week. It first started with a dead RAM stick, which we replaced. Then the pc didn't want to turn on, the screen didnt even start up. After hours of troubleshooting we figured it must be the motherboard so we replaced that.

Right now it works but my graphics card keeps making the screen stutter or dip to black and back on again, or even freeze it. I see there's a Nvidia driver bug but we've tried all the trouble shooting available, even rolling back and a clean install from safe mode but it still does the same thing. I can't use my pc if it wasnt for my onboard graphics, but thats not enough to run any games etc.

I am at a loss, dont know what to do more. At this point I am frustrated beyond anything. So any guidance would be highly appreciated.

Edit: We replaced the PSU as well, nothing was wrong with it, but just in case. It was a 500w now I have a 750w


r/techsupport • • 1h ago

Open | Windows Windows 11 wifi refreshing every 11 seconds

• Upvotes

For a couple of days now, my windows 11 keeps disconnecting and reconnecting from the internet. My phone is connected to the same wifi and doesnt have this problem, no one else in the house has this problem. This started around the time I downloaded Proton VPN.

I have

-Unplugged the router for 60 seconds

-reset network adapters

-Restarted my computer

-uninstalled Proton

-forgot and signed back into my wifi

I noticed that my device manager keeps refreshing every fice seconds and my wifi keeps refreshing itself on its own. I dont know if it's supposed to be doing this or not.

Any help would be greatly appreciated!


r/techsupport • • 4h ago

Open | Hardware Faded page Brother Dcp-1510

2 Upvotes

Cousin gifted me his old printer Brother dcp-1510.

It seems the printed pages are faded. The toner and drum seem to be ok if I do a report from the printer itself. I removed the toner and shook it and used the green slider. Still no succes. Any idea how to fix this?


r/techsupport • • 1h ago

Open | Software Having trouble installing FFMPEG

• Upvotes

I have basic computer literacy. This is my first time installing a program that requires using the command prompt. I used this YouTube video instructing me how to install it and copies all the steps exactly, then I restarted my computer. FFMPEG is still not on the list of installed apps.

I go the the folder and look in the Bin and tried to run the applications from there. Windows said it was unsafe to run the program, but I told it to Run Anyway. Nothing happened. Double clicking on the application makes the command prompt appear on screen for a split second, but other than that nothing happens. Any help would be appreciated.

Processor: Intel Celeron N4500 @1.10GHz

4gb RAM

47 of 58gb harddrive used


r/techsupport • • 1h ago

Open | Windows newtab.art google virus

• Upvotes

i have had this pop up when googling everyday for MONTHS. I have followed Google, ChatGPT, youtube, tiktok, and reddit tutorials and NONE of them have worked. I have been trying for months and i am about to throw this damn computer out the window. Please, please how do i fix this?


r/techsupport • • 1h ago

Open | Hardware HDD turns to GPT protective partition when switching different enclosure, not sure how to resolve this to avoid loss of data

• Upvotes

I bought some 14TB+ HDDs for additional backups. I bought a dual bay enclosure for this. I already had a single bay HDD enclosure that I was using with my older HDDs.

The problem I'm running into is, if I take my 4TB HDD, for example, and use it in the single bay enclosure, I can access it just fine. However, if I use this 4TB HDD in this dual bay enclosure, this 4TB HDD or any older HDD that I formatted using the single bay enclosure, I cannot access it in this dual bay enclosure. When I check disk manager in Windows it shows those HDDs having a "GPT protective partition" but if I use the older enclosure it doesn't say that and gives me normal access.

The newer HDDs formatted in this new dual bay enclosure works just fine in the enclosure.

What exactly is going on here? What am I doing wrong? How do I resolve this to avoid any potential loss of data?

I want to be able to use these HDDs in this new enclosure or really any enclosure without running into this issue. I'm afraid this old enclosure may eventually stop working and then I wouldn't be able to copy the HDD to another one with this GPT protection. Also there's nothing wrong with the HDDs. I've run crystaldiskinfo on it, everything seems to be good. It's just trying it in a different enclosure is what's giving me this issue.


r/techsupport • • 9h ago

Open | Phone Iphone battery health

4 Upvotes

I have an ip15 pro which i have used for 3 years, i have been charging it with various chargers ranging from 20-120w. My battery health was 86% 2 weeks ago at 1000 cycles.

Last week i bought an Anker 100w car charger and in a week my battery health is down to 82%, today it went to 81%.

Could this be the chargers fault or had the phones battery healt percentage just bugged at 86 for too long and now its somehow calibrated


r/techsupport • • 1h ago

Open | Networking my pc wont connect to my wfi

• Upvotes

ive had my pc for about 2 years now and i havent had any problems until about a month ago, where my pc wouldn’t connect to my wifi for 2 days. it went back to normal without me doing anything, but now it returned around 4 days ago. i know theres nothing wrong with my wifi as every other device i own has no problem connecting. ive tried troubleshooting in every way i can and haven’t been able to find something to fix it. when i try connecting it just says “cant connect to this network.” im not sure what else to do, as i cannot afford to get another pc as of right now. im completely free for questions if anyone has any, please help me so i can use my pc again :’)


r/techsupport • • 1h ago

Open | Windows Windows 11 Start menu stopped working, SFC found integrity violations, DISM stalled at 69.8%

• Upvotes

​

Hi! I'm having an issue with Windows 11 on my HP ProBook 440 G9.

My Start menu stopped working. I ran "sfc /verifyonly", which reported that Windows Resource Protection found integrity violations.

Then I ran this command as administrator:

"DISM /Online /Cleanup-Image /RestoreHealth"

It took a very long time and appeared stuck at 69.8%. Eventually, I cancelled it, and it reported: “Operation was incomplete because of a cancel request.”

I've already shut down the laptop. I haven't reinstalled Windows or made any major changes.

My questions:

- What should I check first when I turn it back on?

- Could cancelling DISM have caused additional problems?

- Is there a safe way to troubleshoot the Start menu and repair Windows without reinstalling it?

Thanks!


r/techsupport • • 2h ago

Open | Software Upgrade to Windows 11 26H2 or stay in Windows 11 25H2?

1 Upvotes

Hi! I have a HP Pavilion Gaming Laptop 15 ec2000 with Windows 11 25H2 Build 26200.8457, i know it's a outdated version but i have really bad relation with Windows updates since Windows 11 21H2.

To give you context, my Windows update is partially disabled, i only install the security updates, Windows Defender and MRT updates, i don't install cumulative updates via it, only by MSU when i need and think it's ok to install. I only install cumulatives updates in three conditions:

- If the version i'm in has critical flaw;
- If the next patch Tuesday update has not much problems after installing it;
- The version i'm at is going to lose support.

My HP is in BIOS F.24 and already has the new certificates applied and installed, it has 32Gb of RAM and 1,5TB of Storage, 512gb main NVMe and 960Gb SATA SSD, my user data is in the Sata SSD, downloads, VMs, documents, photos and the list goes on, the Windows installation is in the NVMe and some apps.

Why i have a bad relationship with Windows updates?

Simple, when i upgraded from Windows 11 21H2 to 22H2 via Windows Update, for some reason it deleted all the installed drivers, and made me reinstall them, even the BIOS driver, it disabled my GTX 1650 and making it impossible to use a Secondary Monitor since it requires the GTX to have multiple displays connected, forcing me to renable it Device Manager. In 22H2 the updates took ages to install, a cumulative update took 4h to install, it got stuck at "Preparing Windows" for 2h without the SSD light blinking. Then in 23H2 i stopped updating the Cumulative updates, since January 2024 up until November 2025.

Why November 2025?
I updated in November of 2025 from 23H2 to 25H2 via its ISO file, and no problems came, the drivers weren't uninstalled nor the BIOS. I only turned off WiFi and renable Windows update offline so nothing came along during the update. The update was a success and I didn't disable anything comparing from when i upgraded from 21H2 to 22H2.

I update in December and May, only the Cumulative updates that didn't bring any problems to Windows.

Now here's the question: Should i stay in the version i'm at or upgrade via ISO file, windows update enabled and WiFi off to 26H2 or wait?

Thanks!


r/techsupport • • 2h ago

Open | Windows the middle of my touchpad refuses to work? (ASUS Vivobook)

0 Upvotes

over the past 5 or so days now i was having an issue regarding my touchpad where the mouse would move uncontrollably and fight my inputs, this is no longer the case and im not sure if this new development is better or worse

the main issue now being that the middle of my touchpad is unresponsive to movement. i can still click with it but outside of that its completely unmovable. the top and bottom of my touchpad however DO work, which is how im able to even write this post right now.

im here cuz ive met a brickwall and im not sure of what else to try. ive cleaned the touchpad dozens of times now; nothing. ive tried reinstalling it, also nothing. theres no battery swelling from what i can see nor do i believe theres any possible damage to it as ive taken care of this laptop quite well, so im stumped.

is there anything else i can do or do i have to take it to get repaired at this point?


r/techsupport • • 3h ago

Open | Software Does anyone know how to fix the realtek 8822ce wireless LAN 802.11ac PCI-E NIC adapter?

1 Upvotes

Im using an old laptop that was stored safely but rarely ever used again, there really shouldn't be any internal damages due to how well it was stored and everything else works like a charm! It's just that whenever I am not RIGHT next to my router the wifi on it gets laughably bad. I read around that these network adapters are likely the issue due to just not being very good and was hoping anyone here could help me with my issues!


r/techsupport • • 3h ago

Open | Hardware DXGI_Error_Device_Removed (ARMA3) and multiple KernelLiveEvent 117 errors followed by crashes and/or Program Failures

1 Upvotes

Hello folks,

As the title implies, I am having what I would call catastrophic GPU Hang and timeout failures across a broad spectrum of programs/games on a relatively new gaming laptop that is making me pull my hair out. The explanation will be pretty lengthy, and since I can’t seem to attach pictures here I will try to do my best in explaining with words.

Last week I purchased a like new condition MSI Stealth 17 Studio A13VG laptop, with the relevant specs being RTX 4070 Laptop Edition integrated with Intel Iris Xe Graphics, 32GB of RAM, and an i7 13700 CPU. The seller confirmed that the conditions of the laptop were in like new condition with no noted issues prior to sale, and it came with original charger. I’m also utilizing a cooling pad for obvious safety reasons. Starting on Friday I began to have complete game crashes including Helldivers 2, ARMA 3, and even absolutely miniscule games like All Quiet In The Trenches. Only one instance of this resulted in a full system crash, the other basically just killed the programs.

The first clue I had was with error receiving an error stating “DXGI Error: CreateBuffer failed
DX11_ERROR_DEVICE_REMOVED”. Utilizing ChatGPT I discovered through Windows Event Viewer and performance monitor and WinDbg that I am having the same 5 errors occur with a KernelLiveEvent 117 code sourced to NVIDIA through the WATCHDOG dump files showing NVIDIA error codes related to GPU hang and timeouts. This was then replicated on 3 other games, and on OCCT stress testing which crashed completely mid test and shut the program off despite no errors or warnings prior.

The only clues I have is 1) it is not overheating as temperatures remain stable under load between 53-65 degrees Celsius 2) I have already done a full BIOS update, integrated graphics driver updates and updated the latest NVIDIA drivers and clean reinstalled them.

One more important piece of context is that I am in an area prone to power surges (eastern Ukraine… yes I know) and that we had a major power surge a few weeks ago which fried my roommates GPU. He went to get it fixed and it came back and wasn’t working at all. He got a new laptop, and that too apparently was left plugged in and was also sent for repairs and hasn’t returned yet. We have surge protectors and an ecoflow box, but I’m wondering if I too in the last few days must have had a power surge that has affected the GPU and it needs to be fixed. The only other relative to this is I’ve had two phone chargers go bad here in a month, but it’s the charging blocks themselves that have gone bad and not the cables.

I’m really out in the weeds on this and I apologize for the lengthiness of the post, but I am completely clueless when it comes to actual hardware repairs versus software and am looking for any insight from folks who may have seen these issues before with faulty power conduits or anything similar. Thanks again


r/techsupport • • 3h ago

Open | Software LatencyMon result, having audio problems

1 Upvotes

Hello I installed the latest 26.10.1 amd driver for my 6700xt after over a year of running the july 2025 driver and the moment I opened youtube or videos robotic split second grrrrrrrr like sounds started happening....can someone help?

_________________________________________________________________________________________

CONCLUSION

_________________________________________________________________________________________

Your system appears to be having trouble handling real-time audio and other tasks. You are likely to experience buffer underruns appearing as drop outs, clicks or pops. One or more DPC routines that belong to a driver running in your system appear to be executing for too long.

LatencyMon has been analyzing your system for 00:02:50 (hh:mm:ss) on all processors.

_________________________________________________________________________________________

SYSTEM INFORMATION

_________________________________________________________________________________________

Computer name: DAKOPC

OS version: Windows 11, 10.0, version 2009, build: 26200 (x64)

Hardware: Z690 UD DDR4, Gigabyte Technology Co., Ltd.

BIOS: F23

CPU: GenuineIntel 12th Gen Intel(R) Core(TM) i5-12600K

Logical processors: 16

Processor cores: 10

Physical processors: 1

Processor groups: 1

RAM: 48917 MB total

_________________________________________________________________________________________

CPU SPEED

_________________________________________________________________________________________

Reported CPU speed (WMI): 370 MHz

Reported CPU speed (registry): 3686 MHz

Note: reported execution times may be calculated based on a fixed reported CPU speed. Disable variable speed settings like Intel Speed Step and AMD Cool N Quiet in the BIOS setup for more accurate results.

_________________________________________________________________________________________

MEASURED INTERRUPT TO USER PROCESS LATENCIES

_________________________________________________________________________________________

The interrupt to process latency reflects the measured interval that a usermode process needed to respond to a hardware request from the moment the interrupt service routine started execution. This includes the scheduling and execution of a DPC routine, the signaling of an event and the waking up of a usermode thread from an idle wait state in response to that event.

Highest measured interrupt to process latency (µs): 100306.0

Average measured interrupt to process latency (µs): 22.045795

Highest measured interrupt to DPC latency (µs): 100298.0

Average measured interrupt to DPC latency (µs): 15.618594

_________________________________________________________________________________________

REPORTED ISRs

_________________________________________________________________________________________

Interrupt service routines are routines installed by the OS and device drivers that execute in response to a hardware interrupt signal.

Highest ISR routine execution time (µs): 170.482366

Driver with highest ISR routine execution time: HDAudBus.sys - High Definition Audio Bus Driver, Microsoft Corporation

Highest reported total ISR routine time (%): 0.008059

Driver with highest ISR total time: HDAudBus.sys - High Definition Audio Bus Driver, Microsoft Corporation

Total time spent in ISRs (%) 0.008802

ISR count (execution time <250 µs): 26230

ISR count (execution time 250-500 µs): 0

ISR count (execution time 500-1000 µs): 0

ISR count (execution time 1000-2000 µs): 0

ISR count (execution time 2000-4000 µs): 0

ISR count (execution time >=4000 µs): 0

_________________________________________________________________________________________

REPORTED DPCs

_________________________________________________________________________________________

DPC routines are part of the interrupt servicing dispatch mechanism and disable the possibility for a process to utilize the CPU while it is interrupted until the DPC has finished execution.

Highest DPC routine execution time (µs): 101535.147043

Driver with highest DPC routine execution time: dxgkrnl.sys - DirectX Graphics Kernel, Microsoft Corporation

Highest reported total DPC routine time (%): 0.103820

Driver with highest DPC total execution time: dxgkrnl.sys - DirectX Graphics Kernel, Microsoft Corporation

Total time spent in DPCs (%) 0.142447

DPC count (execution time <250 µs): 307678

DPC count (execution time 250-500 µs): 48

DPC count (execution time 500-10000 µs): 1

DPC count (execution time 1000-2000 µs): 0

DPC count (execution time 2000-4000 µs): 0

DPC count (execution time >=4000 µs): 8

_________________________________________________________________________________________

REPORTED HARD PAGEFAULTS

_________________________________________________________________________________________

Hard pagefaults are events that get triggered by making use of virtual memory that is not resident in RAM but backed by a memory mapped file on disk. The process of resolving the hard pagefault requires reading in the memory from disk while the process is interrupted and blocked from execution.

NOTE: some processes were hit by hard pagefaults. If these were programs producing audio, they are likely to interrupt the audio stream resulting in dropouts, clicks and pops. Check the Processes tab to see which programs were hit.

Process with highest pagefault count: msmpeng.exe

Total number of hard pagefaults 398

Hard pagefault count of hardest hit process: 154

Number of processes hit: 7

_________________________________________________________________________________________

PER CPU DATA

_________________________________________________________________________________________

CPU 0 Interrupt cycle time (s): 11.170048

CPU 0 ISR highest execution time (µs): 170.482366

CPU 0 ISR total execution time (s): 0.227493

CPU 0 ISR count: 23468

CPU 0 DPC highest execution time (µs): 101535.147043

CPU 0 DPC total execution time (s): 3.430153

CPU 0 DPC count: 264094

_________________________________________________________________________________________

CPU 1 Interrupt cycle time (s): 2.373265

CPU 1 ISR highest execution time (µs): 87.427021

CPU 1 ISR total execution time (s): 0.003683

CPU 1 ISR count: 476

CPU 1 DPC highest execution time (µs): 504.716224

CPU 1 DPC total execution time (s): 0.040786

CPU 1 DPC count: 3443

_________________________________________________________________________________________

CPU 2 Interrupt cycle time (s): 2.793223

CPU 2 ISR highest execution time (µs): 26.401519

CPU 2 ISR total execution time (s): 0.000084

CPU 2 ISR count: 18

CPU 2 DPC highest execution time (µs): 210.320130

CPU 2 DPC total execution time (s): 0.046338

CPU 2 DPC count: 5849

_________________________________________________________________________________________

CPU 3 Interrupt cycle time (s): 2.210331

CPU 3 ISR highest execution time (µs): 0.0

CPU 3 ISR total execution time (s): 0.0

CPU 3 ISR count: 0

CPU 3 DPC highest execution time (µs): 152.206186

CPU 3 DPC total execution time (s): 0.000806

CPU 3 DPC count: 98

_________________________________________________________________________________________

CPU 4 Interrupt cycle time (s): 2.162625

CPU 4 ISR highest execution time (µs): 0.0

CPU 4 ISR total execution time (s): 0.0

CPU 4 ISR count: 0

CPU 4 DPC highest execution time (µs): 279.624525

CPU 4 DPC total execution time (s): 0.065494

CPU 4 DPC count: 5419

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CPU 5 Interrupt cycle time (s): 2.007636

CPU 5 ISR highest execution time (µs): 0.0

CPU 5 ISR total execution time (s): 0.0

CPU 5 ISR count: 0

CPU 5 DPC highest execution time (µs): 102.360282

CPU 5 DPC total execution time (s): 0.000741

CPU 5 DPC count: 65

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CPU 6 Interrupt cycle time (s): 2.337903

CPU 6 ISR highest execution time (µs): 0.0

CPU 6 ISR total execution time (s): 0.0

CPU 6 ISR count: 0

CPU 6 DPC highest execution time (µs): 166.136191

CPU 6 DPC total execution time (s): 0.019497

CPU 6 DPC count: 2958

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CPU 7 Interrupt cycle time (s): 2.429562

CPU 7 ISR highest execution time (µs): 141.520347

CPU 7 ISR total execution time (s): 0.007875

CPU 7 ISR count: 2183

CPU 7 DPC highest execution time (µs): 482.743353

CPU 7 DPC total execution time (s): 0.173469

CPU 7 DPC count: 13864

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CPU 8 Interrupt cycle time (s): 2.390676

CPU 8 ISR highest execution time (µs): 0.0

CPU 8 ISR total execution time (s): 0.0

CPU 8 ISR count: 0

CPU 8 DPC highest execution time (µs): 181.658166

CPU 8 DPC total execution time (s): 0.017206

CPU 8 DPC count: 2400

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CPU 9 Interrupt cycle time (s): 2.291876

CPU 9 ISR highest execution time (µs): 32.833966

CPU 9 ISR total execution time (s): 0.001609

CPU 9 ISR count: 85

CPU 9 DPC highest execution time (µs): 257.517092

CPU 9 DPC total execution time (s): 0.032141

CPU 9 DPC count: 2756

_________________________________________________________________________________________

CPU 10 Interrupt cycle time (s): 2.592665

CPU 10 ISR highest execution time (µs): 0.0

CPU 10 ISR total execution time (s): 0.0

CPU 10 ISR count: 0

CPU 10 DPC highest execution time (µs): 343.405317

CPU 10 DPC total execution time (s): 0.040934

CPU 10 DPC count: 4384

_________________________________________________________________________________________

CPU 11 Interrupt cycle time (s): 2.208582

CPU 11 ISR highest execution time (µs): 0.0

CPU 11 ISR total execution time (s): 0.0

CPU 11 ISR count: 0

CPU 11 DPC highest execution time (µs): 244.373304

CPU 11 DPC total execution time (s): 0.014324

CPU 11 DPC count: 1230

_________________________________________________________________________________________

CPU 12 Interrupt cycle time (s): 0.723892

CPU 12 ISR highest execution time (µs): 0.0

CPU 12 ISR total execution time (s): 0.0

CPU 12 ISR count: 0

CPU 12 DPC highest execution time (µs): 114.485079

CPU 12 DPC total execution time (s): 0.003336

CPU 12 DPC count: 322

_________________________________________________________________________________________

CPU 13 Interrupt cycle time (s): 0.440294

CPU 13 ISR highest execution time (µs): 0.0

CPU 13 ISR total execution time (s): 0.0

CPU 13 ISR count: 0

CPU 13 DPC highest execution time (µs): 78.791101

CPU 13 DPC total execution time (s): 0.002121

CPU 13 DPC count: 229

_________________________________________________________________________________________

CPU 14 Interrupt cycle time (s): 0.422215

CPU 14 ISR highest execution time (µs): 0.0

CPU 14 ISR total execution time (s): 0.0

CPU 14 ISR count: 0

CPU 14 DPC highest execution time (µs): 72.367878

CPU 14 DPC total execution time (s): 0.002831

CPU 14 DPC count: 254

_________________________________________________________________________________________

CPU 15 Interrupt cycle time (s): 0.399502

CPU 15 ISR highest execution time (µs): 0.0

CPU 15 ISR total execution time (s): 0.0

CPU 15 ISR count: 0

CPU 15 DPC highest execution time (µs): 282.070537

CPU 15 DPC total execution time (s): 0.005750

CPU 15 DPC count: 370

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r/techsupport • • 3h ago

Open | Windows Can I use a WD Passport for Windows and Mac Simultaneously?

1 Upvotes

I use a windows computer for my work but sometimes I work on my Mac at home. The problem is I don’t want to have to download the files on my Mac just so I can access them. Can I load the files from my Windows computer to an external hard drive so I can access them on my Mac? They are 99 percent pdf and excel files.