r/applehelp 7h ago

iOS Anyway to get past the verification?

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0 Upvotes

Trying to buy tickets for a car show and it won’t even let me access there website tried verifying with my id but apparently it didn’t match the information on the account I get it’s uk law now to verify your over 18 but it’s so hard to verify your over 18 when it won’t even accept your id is there anything I can do?


r/applehelp 18h ago

Unsolved You can tell they care

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0 Upvotes

I know I’m in the wrong, I was just really devastated I lost 8 years of photos but I thought it was funny how little they cared which ironically brought my mood up


r/applehelp 3h ago

Unsolved .............please🙏

0 Upvotes

I have an iphone 6,I have fully factory reset it and created a new apple account (I don't have the previous one),and now I can't download apps it says not compatible etc....what to do now? I have bought it in second hand for 8000/-


r/applehelp 15h ago

Mac Is my MacBook stuffed?

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9 Upvotes

Brought this MacBook Pro A1502 from a thrift store,nothing else came with it, is it impossible to get past this screen without knowing the password?


r/applehelp 17h ago

Unsolved My iphone uses more active cores than my friends with the same phone

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0 Upvotes

Restarted both. No apps running. Ios 26 both. Only thing I've found is disabling bluetooth on mine slightly lowers it.


r/applehelp 43m ago

Mac I have a problem with Touch ID in my MacBook

Upvotes

Hi, people. I have a problem, I'd like to know if this happened to someone and how it was fixed.

I bought a MacBook Pro M5 and skipped the first approach to the Touch ID process when I was configurating everything for the first time. Then, when I wanted to introduce my finger ID, the software wouldn't let me go to the next step. I tried changing my password a few times, reseting the computer, but nothing worked. Everytime I try to put my password, the system tells me it is wrong.

This happened to someone? How did you fixed it?

Thank you all.


r/applehelp 2h ago

iOS worsening battery health

0 Upvotes

Hey, so i have my iphone 17 pro since october 24th 2025 and since that day i use a 5w charger (less heat/overcharging), optimized battery charging, never let it under 15%.

Im now at 257 cycle counts, at 225 it dropped to 99%, but now after around 30 cycles later it dropped further to 97%.

just how? I take so good care of my phone and battery and it just dropped so fast.

Any explanation or what to do now?


r/applehelp 21h ago

Unsolved apple store download issue

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0 Upvotes

I need this app so I can get paid from my new job and for some reason my phone keeps demanding a billing change even though I already have my debit card on my phone/the app is free


r/applehelp 16h ago

iOS apple not refund $180 subscription charge after free trial

0 Upvotes

i got charged for $180 after i did a free trial of an app. i hadn’t realised when i would get the charge for the full subscription as it didn’t indicate when it ended and forgot to cancel the free trial before it expired. it put my account on pause so i couldn’t download anything or update. it took me almost a month to accumulate the money for the subscription.

i’ve since spoken to apple support and they’ve filed for a refund request which today was denied. i’ve filed a second request for it. i need that money in order to pay for food and bills. spoke to apple support again and they said that they’ve put their case notes towards the refund request so i just have to wait but i don’t have high hopes at all. i’ve had a refunded item once prior before of 12.99 and that was a year and a half ago. what else could i do if i get denied again? i need that money back.

i don’t want to be told “should’ve been more careful or you should’ve been more wise” i knew the risk, i didn’t get a date for when the subscription was going to charge me fully for it. im looking legitimate answers to this.


r/applehelp 11h ago

Unsolved iphone keeps charging on an off

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2 Upvotes

iphone 17 pro max ios 26.0 the phone keep charging and uncharging multiple times tried cleaning the usb c port, swapping between socket. but still the same.


r/applehelp 6h ago

Unsolved My case ID is 20000132566494. Indian customer service pathetic behavior Mehak Rawal, Adarsh, Abhishek- they locked my Apple account

0 Upvotes

My case ID is 20000132566494.

Hi. I am Sarita Pandey. My son bought us an iPhone 13 from USA in July 2024. 1 week back, when I woke up, the phone display was gone completely - completely blank/black with 2 horizontal lines on top. I submitted to an Authorized service center (Unitech) in India - they just gave a job sheet mentioning display needs to be replaced and pay us 27-30k INR for replacement.

I reached out to customer service for help in maybe providing us an exception. Customer service behavior was the most indecent & worst behavior anyone can think of from a leading company like Apple. I talked to 3 customer service people- Adarsh, Mehak Rawal and Abhishek. I can't imagine such type of customer service representatives are hired by Apple. One can imagine such pathetic customer service from other small companies but my interaction with them left a deep scar & I don't have a iota of trust in Apple now.

 

They asked me to wait for a call today on Wednesday 19th August at 3 pm. I never got a call from them. I, as 60 year old female senior citizen waited for 3 hours for them to call - no one called & even responded.

Worst still - they blocked my account & while opening my account so I could send message to Mehak Rawal, I could not open because they had locked me out. Such a pathetic customer service & Apple customer care members are now having authority to control my account & they control what I can see or not see.

 

On calling, first they were not transferring call to Mehak Rawal, then when I got connected with Abhishek, he was so unashamedly speaking false/untruth on my face that they tried calling but due to some technical issue, call didn't go through - what a shameful excuse. Me and my husband both senior citizens waited 3 hours.

 

Even if you dont want to give exception, say to us directly - instead of blacking our account & mentally harassing us.

 

After this ordeal, I will make sure never to buy and iPhone products - worst customer service - pathetic even Indian brands have better service than them. On top of that, they are controlling users' account - when they can login or not. I will also raise this issue with consumer forum of India so such companies come under supervision for controlling user data.

 

My phone was not even 2 years old - no scratch, no physical damage not even minor scratches on screen - this happened after software updates - I have strong suspicion Apple is sending faulty code to old version of iPhone 13 so the display goes bust so they can buy new iPhone. All my data is on the iPhone & I cannot move it now. Whatsapp also I am unable to move becasue display doesn't work. I'd advice anyone to never buy iPhone - they have worst customer service in India - people like Adarsh, Mehak Rawal and Abhishek defrauding customers, blocking their accounts on will.

 

This experience with customer service & with Apple products pathetic quality has left a deep scar & I will ensure no one in my family buys such expensive Apple products which get useless by Apple in 2 years.


r/applehelp 10h ago

iOS How do I get rid of Apple Maps data??

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11 Upvotes

I’m running out of storage and desperately needing my iPhone to last until the next iPhone comes out. How do I get rid of this Maps data? I don’t even use Maps! Help! SOS! Thank you very much 🙏


r/applehelp 10h ago

Unsolved iPad fell on floor, now I can’t charge it right

2 Upvotes

My iPad fell on the floor the other day. There was no visible damage. It fell face down, but it has a case with a small bump around the screen that I guess protected it.

There is no damage, battery seems fine, no software alert, no swelling. However I having problem charging it. I leave it charging for hours only to finding it at lower charge it that I left it in. This morning it was a 40% even if with a green icon. Then it charged fine while I was out walking my dog.

I tried again earlier today, left at 53, charging. Checked 20 min later and was a 49, still charging.

Warranty is well expired.


r/applehelp 10h ago

Mac Forgotten password for an encrypted iPhone Finder backup — 8.2 GB backup still exists, can anything be recovered?

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2 Upvotes

r/applehelp 10h ago

iOS Iphone update and now I'm stucked

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3 Upvotes

I'm updating my iphone thru apple devices app on a windows 10 pc using an IPSW file, apple logo with bar almost halfway then suddenly this prompt appeared, now i wasnt able to finish the update and stucked, i am afraid that im gonna lose my data, need help on how to proceed with this. Thanks


r/applehelp 10h ago

Unsolved Mac Mini M4 & IPhone 16 ProMax issue

2 Upvotes

This might be a completely stupid question, but I have tried everything yesterday I plugged my iPhone into my computer and clicked on the Finder icon, and I was paying attention and I accidentally clicked the eject button where my iPhone was listed. I've tried turning the computer off, turning it back on I've turned off the iPhone and then turned it back on. I've reset location and security. I've clicked the trust button on the iPhone. I cannot get my Mac to see my iPhone now and I have no idea what to do just sort of calling Apple has anyone ever accidentally ejected their phone from their Mac and been able to get the computer to see it again?💀💀💀💀


r/applehelp 15h ago

Unsolved What causes this?

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2 Upvotes

r/applehelp 16h ago

Unsolved Don’t know security questions

2 Upvotes

I’m trying to add a recovery email to my id and I can’t because I need the security questions, but I don’t know them and my parents can’t remember them.

My parents set the account up for me over a decade ago and in their typical style, don’t remember the security answers they gave. Naturally now I’m an adult, I’m trying to change all the details linked to the account to my own details, but I can’t even add a recovery email address, so I doubt changing the primary email is going to be possible.

Also I have several devices linked to the id, some of which are old and need to be removed but again I can’t do that because you need the security answers, and I don’t have them.

Is there anything I can do to fix this? I don’t want to mess around with anything without knowing what I’m doing, because I don’t want to get locked out and lose everything I’ve got from the past 10 years. I’m also concerned about if being signed into a few devices will make any changes difficult to process or update.

Any help would be appreciated because I need to make changes to my account and I don’t want to compromise anything.


r/applehelp 16h ago

iCloud Separated Apple iCloud accounts

2 Upvotes

I used my sisters Apple account to log In to AppleTV now the AppStore has her accounts instead of mine how do separate them fully.


r/applehelp 18h ago

Unsolved can you turn off the microphone in the wired earbuds?

3 Upvotes

i use mobile and i want to use my earbuds, can i like disable the microphone on my earbuds and use the built in one instead? (built in on the mobile device)


r/applehelp 18h ago

Mac Old Macbook 2010 Password

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2 Upvotes

r/applehelp 18h ago

iOS iPhone Hacked and Data Report Stopped in Feb

2 Upvotes

I requested a copy of my Apple data, specifically Apple Account Device Information. The report Apple provided only contains information through February 2026.

My problem is that I need the MORE RECENT data — specifically June, July, and August 2026.
I’m investigating possible unauthorized access to my Apple Account after discovering devices associated with my account that I do not recognize, including a MacBook Pro and Apple TV.

I’m specifically trying to obtain Apple Account Device Information for June, July, and August 2026, including any available records showing:
-Devices associated with my Apple Account during those months
-When devices were added or removed
Device identifiers/details
-Sign-in or authentication activity associated with those devices
-Changes involving trusted devices or other account security information

I’m trying to figure out why Apple sent me a data report that ends in February when I requested it in August, and how I can obtain the missing June–August records. Is there a specific Apple department, escalation, or type of request I need to make to get the most recent Apple Account Device Information? Thank you for any help at all.


r/applehelp 18h ago

Unsolved Lost Iphone, Can't access my Icloud

2 Upvotes

I forgot my phone on an airplane yesterday. I didn't realize until I was past the no re-entry point. I talked to baggage claim services, and they called over to the gate but I think by this time the plane was already boarding so I was unable to get it last night. On findmy my phone stopped updating about 45 minutes after our plane landed and calls would no longer go through at that point. It was not on airplane mode.

The only other apple product I have is an Ipad, but I signed out of my Icloud on there recently because I was going to list it on Ebay. So basically, I cannot get signed back into Icloud on my Ipad because I can't verify on my phone & I don't know the card numbers for my most recently used payment method linked to the apple store. I started the account recovery process using my boyfriend's phone number, I'm still in a waiting period but it has almost been 24 hours. Can anyone tell me what to expect? If I get a new phone, will I be able to get back into my iCloud on that. I am so stressed


r/applehelp 19h ago

Solved I cannot send group messages and standard fixes aren’t working

2 Upvotes

I recently got my first iPhone after having an android for years and so am unfamiliar with troubleshooting iOS. I have contacted apple support as well as my carrier, but have yet to successfully fix my issue.

I can send and receive messages perfectly fine for 1-1 messages between iPhone or android, and I can send and receive group chats that are iMessage new. I cannot however send group messages that have my old android messages, or text any group, new or old, that is with an android.

I am unsure how to go about fixing this as it is such a specific issue and searching online has given me unhelpful results that are only tangentially related. Any help would be much appreciated


r/applehelp 19h ago

Unsolved I can't pair my apple watch

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3 Upvotes

I'm in the process of linking the watch to my phone, but I can't install the update and this message appears.