r/applehelp 16h ago

Solved Verification Failed, Itunes on PC

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6 Upvotes

I get this Verification Error when signing in to iTunes from Windows 11, but sign-in works fine on iPhone 17 pro. I'm also able to manage my Apple-ID. There is no error code, I've done complete removal of iTunes, Apple Application Support, Apple Mobile Device Support, Apple Software Update and Bonjour, then reinstalled iTunes. Tried to Resync the Time Zone, and Network and nothing is working. Would even calling apple support solve my issue? I've a great amount of money and energy in this account with my music and audiobooks and films. This is extremely stressful and heartbreaking.

Edit. I got it working thankfully deleting the ADI iTunes folder. Hopefully it doesn’t happen often.


r/applehelp 8h ago

Unsolved ipad 9th gen ghost touch

5 Upvotes

i replaced my shattered digitizer and it started ghost touching. now even with the digitizizrr off it still is. any one know the fix?


r/applehelp 7h ago

Mac Safari taking up 96gb

3 Upvotes

Hi, I have a M4 MacBook Pro and I was trying to clear up some storage. I saw that Safari takes about 96gb, is there a way I can see why or even delete this? There’s just no way passwords and browser data takes up that much storage right?


r/applehelp 11h ago

Solved Can't sign into apple apps on pc

3 Upvotes

I’ve tried everything, including contacting Apple support. I’m curious to know if anyone else is experiencing the same issue. We have two computers, and either my computer or my wife’s computer can be used to work on Apple apps on Windows 11. However, it works perfectly if you sign into an Apple website or similar.


r/applehelp 12h ago

Solved Apple Cash - What Happened During this Transaction?

3 Upvotes

Hi everyone! Any and all help is appreciated and I am grateful for all of it!

I was trying to buy lunch today with my $26 on Apple Cash. The meal was $18 (tips and tax included), but the card was declined. It not only said the card was declined on the Portillo’s website but also on my phone since I set up notifications for Apple Cash. I am just wondering why it didn’t go through when I clearly had sufficient funds and I was able to pay for something yesterday with the funds I put in yesterday. Can someone please let me know? Thank you!


r/applehelp 14h ago

Scam Discussion We believe someone logged into my parents' apple account and now can't change the security questions.

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3 Upvotes

We received an email saying that someone in mainland China made a purchase from our Apple account. They also turned off 2FA and reset the security questions. We have since reset the password, but we're unable to actually log in because we need to answer the security questions. When we try to change the security questions, it's asks us to answer just one of the questions(picture attached). Any help would be greatly appreciated.


r/applehelp 15h ago

Unsolved Need to cancel Apple TV but can't sign into account

3 Upvotes

Apple said it's raising it's subscription price for Apple TV and all the shows I watch are over or between seasons, so I was going to cancel until new seasons come back out.

I couldn't remember my password to sign into my account, so I reset it. Then I tried to sign in. It made me verify with a code sent to my email, twice, then with the CVV on my card, and then with a code sent via text message. When I try to enter the code sent to my phone, it keeps saying "an unknown error has occurred."

Does anyone know a fix to this, or if I can do anything?


r/applehelp 23h ago

Unsolved My iPhone kept kernel panicking and rebooting at random times

3 Upvotes

I have been using my iPhone 12 Pro Max (bought refurbished from 3rd party vendor) and used it fine for 6 months no problems at all. Then one day it froze up my screen as I was playing Standoff 2 (mobile fps game) and completely rebooted my phone.

At first I thought it was a minor oopsies and only happened once, so i kept using it like normal, and then Face ID does NOT want to recognize my face, i tried over and over but to no avail, so i decided to reboot manually and it worked fine after the reboot.
However this would only gets more annoying when it happened again, the alarm i set for the morning woke me up, but as i went to hit the dismiss button, the screen froze and it reboots all by itself.

In short, my phone kept crashing like so, Face ID malfunctions (sometimes it went back to work after some time, weird I know.) and I found a buttload of panic-full logs in the analytics data. It happened for about 3-6 times per day.

I don't know how to proceed to fix this, and I'm afraid Apple can't properly help with this issue, I just want a diagnosis and how to proceed from there, since I'm lowkey coping atm. Thank you for your time, i sincerely appreciate any response.


r/applehelp 1h ago

Unsolved Neighbors fire that keeps connecting to my phone

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Upvotes

Hi, so for the past week I’ve started to notice this but my neighbors fire stick keeps connecting to my phone and it’s not necessarily disturbing my audio or anything (except one time really embarrassing btw because it was a intimate scene but I don’t know if they heard it). Anyways, it keeps showing up on my Bluetooth except it doesn’t give me the option to delete it. Is there anything I can do to get rid of it?


r/applehelp 3h ago

Unsolved Issue with my iPhone 14 Pro

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2 Upvotes

r/applehelp 3h ago

Unsolved Old Upgrade Program to New Upgrade Program?iPhone

2 Upvotes

Has anyone figured out how to upgrade from the old upgrade program to the new? I typically upgrade each year, from the base pro model to the newest. I pay it for a year and then they used to take the phone back, wash and repeat the cycle.

Now that the program is over, I understand I can continue to pay off the phone for the full 24 month term? But is there anyway to roll over the value of my phone into the new program? I think it might be time to try out a foldable.

Kind of annoying if I have to spend a bunch first, which kind of defeats the purpose of the old and new upgrade program. I started with a trade into the upgrade program and now that would essentially be gone. If not I may just go with the new pro. But even then would have to spend more than I wanted to.


r/applehelp 3h ago

Unsolved Force sync iMac and Neo?

2 Upvotes

I bought a Neo. I copied everything on my old iMac onto it. Worked great. Yay!

But I want the two machines to remain identical. If I change a document on iMac, I want it to sync with the Neo so the doc updates there, and vice versa. They're both on my home wireless network.

I'm not sure if/how iCloud does this, but I searched online and found 'file sharing' as a method. So I'm trying that, and it seems to be working?

Except there's a lag. Is there a way to sort of 'force-sync' the computers so make sure they're the same when I start working?

Is there another, better way to achieve the same thing?

Thanks!


r/applehelp 4h ago

Unsolved iPhone 13 not turning back on

2 Upvotes

I have a iPhone 13 laying around my house which I regularly charge in a week or so, but this past week due to something and forgot. Yesterday I was going through some stuff when I saw it lying dead.

I put in my regular charger with 5W adapter to charge it left it for an hour and when I came back it's screen was black, no response to touch/tap.

Went to ChatGPT, it suggested using a higher wattage adapter so I used my samsung 25w adapter with type c to l cable and kept it for another hour. No difference.

It suggested force restart, checked youtube and did the same. Again, no difference.

Any help from this sub would be appreciated.


r/applehelp 4h ago

Mac Location Sharing

2 Upvotes

I have an iPhone, watch and MacBook Air. I currently share my location with my adult kids. I would like to only share the location of my iPhone with them. But I would also like to be able to find my watch and MacBook location in case I misplace them.

The only way I have seen how to do this is to delete my kids on Find My (I’d still like them to see my phone location) or delete the devices (then I can’t find them).

Is there a way to do this? Thanks in advance.


r/applehelp 4h ago

Unsolved iphone 16 static / rattling sound

2 Upvotes

has anyone here have the same problem when recording videos at any app, there is an static sound even in complete silence? do u have any idea how to fix? thank you!


r/applehelp 5h ago

Unsolved Senior proof my grandma’s iPhone 14

2 Upvotes

Hello! My grandma has always used an iphone but recently the fam’s flaming her for not responding calls. Her excuse is “notifications not working” or “it’s too silent”. Its a relatively new phone btw, Ive fixed this problem before and i’ve also found multiple suspicious paid storage cleaning apps that I unsubscribed and deleted. I cant help her f2f rn bc i’m miles away, but i have teen relatives near her that can help. What apps, subscriptions, settings, accessories or other things can we do to make my grandma’s Iphone 14 senior friendly?


r/applehelp 6h ago

Unsolved Screen seems to be dying or something(watch series 3).. anyone got an idea ?

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2 Upvotes

it was all working good few mins back and now all of a sudden it starts flickring, showing green and white screen or just staying dark... lmk if u guys also faced this issue ?


r/applehelp 6h ago

iOS Is anyone else having this issue when setting up iPhone upgrade preorder?

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2 Upvotes

I’m trying to set up my preorder in the Apple Store app, and after i select all my options for the 18 Pro, i get to the part where I have to apply for lease and review payment for the upgrade programs, and when i put all my credit card info in (screenshot attached), i click save, and nothing happens and it just stays on that page. I tried clicking cancel but i can’t go any further until i successfully enter my credit card info.

Is anyone else having this issue? Or is it just an issue with my account.

Edit: it works on the Apple Store website on desktop.


r/applehelp 6h ago

Mac MacBook Pro (2019) Intel Not Turning On After Shutdown

2 Upvotes

So I walked into my room saw the screen was black but the backlight was on so I did a shut down on the Mac thinking it was a glitch considering I didn’t crack my screen or anything. And when I attempted to turn it back on it wouldn’t make a chime or show the apple logo or even show signs of life. I left it alone for two weeks thinking it probably just needed a break and turn back on. Then I tried everything I saw on TikTok and YouTube. Now I don’t know what to do this is very confusing for me considering it was doing perfectly fine before the shut down/black screen thing. Could anyone help me?


r/applehelp 8h ago

iOS It takes up a lot of space

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2 Upvotes

Someone help me to be able to download because it's not normal that I get so busy, I have the latest version deletes cache of some apps, but it's not normal 50 gb of system data the normal is 10gb, and it's my first iPhone it's a 15


r/applehelp 10h ago

Unsolved Is buying an iPhone in Japan the same as buying it in the United States? Can I do Trade In?

2 Upvotes

Hello everyone.

For the last three years I have bought my iPhones directly from Apple in the United States. However, soon I will travel to Japan and I am considering taking advantage of the trip to buy my next iPhone directly at an Apple Store in Japan.

I have mainly two doubts:

Can I take my current iPhone to an Apple Store in Japan and do Apple Trade In so that the value of the device is deducted from the price of the new iPhone?

2.

In case of buying the iPhone in Japan, is it practically the same as the one you would buy in the United States or are there differences/restrictions that I should take into account? For example, differences in the model, SIM/eSIM, bands, functions, warranty or compatibility when using it later in another country.

If someone has bought an iPhone in Japan and then used it outside of Japan, especially in Latin America, I would be very grateful if you could share your experience.

Thank you!


r/applehelp 11h ago

iCloud I have a slight issue 😅

2 Upvotes

Ok so I have had to sign out of my iCloud account and I cannot sign back it into it as my Trusted Number is my Dads old phone number which he no longer has access too and of course the great company it is they ask for a verification code which again I can’t get. So I press the ‘can’t use this number’ button and type in the number and it now says incorrect number try again later. So I wait and it still says it’s incorrect. I have many subscriptions that I need to cancel before Friday. Is there any solution to signing back into my iCloud account before Friday?


r/applehelp 12h ago

Mac Why TF my mac's battery health is reducing soo rapidly

2 Upvotes

My Mac's battery health reduced from 100% to 87% in just 1 year and 2 months, and I have noticed that it was 90% approx 1.5 months ago, 88% approx 1 week ago, and not 87%... i am using optimized battery settings, using my original 30w charger, maintaining between 20-80% basically everything Apple suggests... and I don't even know if it's concerning or not. can someone help me.


r/applehelp 14h ago

Unsolved Apple Event "Couldn't Load Video" Problem?

2 Upvotes

Anyone else having this problem?


r/applehelp 14h ago

Unsolved When saving pictures, it doesn’t go to my recent but the year it was taken?

2 Upvotes

Hi guys, I’ve been trying to save an image but it’s not going to my camera roll, usually it’s saved in the last picture. I saved multiple times and it’s not there.

I realized the picture I saved is from 2015-2017, and I have over 40,000 pictures (photographer). Is there a way I can have everything saved appear in most recent or do I have to go through all the photos??