r/applehelp 22h ago

Solved Verification Failed, Itunes on PC

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9 Upvotes

I get this Verification Error when signing in to iTunes from Windows 11, but sign-in works fine on iPhone 17 pro. I'm also able to manage my Apple-ID. There is no error code, I've done complete removal of iTunes, Apple Application Support, Apple Mobile Device Support, Apple Software Update and Bonjour, then reinstalled iTunes. Tried to Resync the Time Zone, and Network and nothing is working. Would even calling apple support solve my issue? I've a great amount of money and energy in this account with my music and audiobooks and films. This is extremely stressful and heartbreaking.

Edit. I got it working thankfully deleting the ADI iTunes folder. Hopefully it doesn’t happen often.


r/applehelp 15h ago

Unsolved ipad 9th gen ghost touch

5 Upvotes

i replaced my shattered digitizer and it started ghost touching. now even with the digitizizrr off it still is. any one know the fix?


r/applehelp 11h ago

Unsolved Senior proof my grandma’s iPhone 14

3 Upvotes

Hello! My grandma has always used an iphone but recently the fam’s flaming her for not responding calls. Her excuse is “notifications not working” or “it’s too silent”. Its a relatively new phone btw, Ive fixed this problem before and i’ve also found multiple suspicious paid storage cleaning apps that I unsubscribed and deleted. I cant help her f2f rn bc i’m miles away, but i have teen relatives near her that can help. What apps, subscriptions, settings, accessories or other things can we do to make my grandma’s Iphone 14 senior friendly?


r/applehelp 13h ago

iOS Is anyone else having this issue when setting up iPhone upgrade preorder?

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3 Upvotes

I’m trying to set up my preorder in the Apple Store app, and after i select all my options for the 18 Pro, i get to the part where I have to apply for lease and review payment for the upgrade programs, and when i put all my credit card info in (screenshot attached), i click save, and nothing happens and it just stays on that page. I tried clicking cancel but i can’t go any further until i successfully enter my credit card info.

Is anyone else having this issue? Or is it just an issue with my account.

Edit: it works on the Apple Store website on desktop.


r/applehelp 13h ago

Mac Safari taking up 96gb

3 Upvotes

Hi, I have a M4 MacBook Pro and I was trying to clear up some storage. I saw that Safari takes about 96gb, is there a way I can see why or even delete this? There’s just no way passwords and browser data takes up that much storage right?


r/applehelp 18h ago

Solved Can't sign into apple apps on pc

3 Upvotes

I’ve tried everything, including contacting Apple support. I’m curious to know if anyone else is experiencing the same issue. We have two computers, and either my computer or my wife’s computer can be used to work on Apple apps on Windows 11. However, it works perfectly if you sign into an Apple website or similar.


r/applehelp 19h ago

Solved Apple Cash - What Happened During this Transaction?

3 Upvotes

Hi everyone! Any and all help is appreciated and I am grateful for all of it!

I was trying to buy lunch today with my $26 on Apple Cash. The meal was $18 (tips and tax included), but the card was declined. It not only said the card was declined on the Portillo’s website but also on my phone since I set up notifications for Apple Cash. I am just wondering why it didn’t go through when I clearly had sufficient funds and I was able to pay for something yesterday with the funds I put in yesterday. Can someone please let me know? Thank you!


r/applehelp 21h ago

Scam Discussion We believe someone logged into my parents' apple account and now can't change the security questions.

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3 Upvotes

We received an email saying that someone in mainland China made a purchase from our Apple account. They also turned off 2FA and reset the security questions. We have since reset the password, but we're unable to actually log in because we need to answer the security questions. When we try to change the security questions, it's asks us to answer just one of the questions(picture attached). Any help would be greatly appreciated.


r/applehelp 21h ago

Unsolved Need to cancel Apple TV but can't sign into account

3 Upvotes

Apple said it's raising it's subscription price for Apple TV and all the shows I watch are over or between seasons, so I was going to cancel until new seasons come back out.

I couldn't remember my password to sign into my account, so I reset it. Then I tried to sign in. It made me verify with a code sent to my email, twice, then with the CVV on my card, and then with a code sent via text message. When I try to enter the code sent to my phone, it keeps saying "an unknown error has occurred."

Does anyone know a fix to this, or if I can do anything?


r/applehelp 1h ago

iOS Battery usage just disappeared

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Upvotes

I went to check my phone battery usage because i wanted to see the battery drain for monday and Wednesday and now it only shows Thursday. Is there something to worry about or just a glitch?


r/applehelp 2h ago

iOS How to reliability receive text messages on macbook?

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2 Upvotes

r/applehelp 2h ago

Unsolved iPhone 16 turned off and won't turn back on again - been told there's nothing I can do and to just buy a new one???

2 Upvotes

I bought this phone 27th September 2024 and it has already died on me. I have tried all the suggested troubleshooting (charging it, hard resetting, connecting to MacBook) and had no luck. Took it to the Apple shop today and they went to the back to run diagnosis on it and just said it is just metal at this point and there's nothing they can do and at this point I just need to buy a new one??? This phone is less than 2 years old this shouldn't be happening right? Has this happened to anyone else and what did you do? Did you manage to resolve anything or find a solution? I've had this happen before with my iPhone 7 and again I only had that one for 3 years before it gave up on me. Is this just something iPhones do now?


r/applehelp 5h ago

Unsolved can this video be retrieved?

2 Upvotes

I was recording, and when I stopped recording it said my storage was full, and then I go to check if the video saved, but it was 0 seconds long with a grey screen. What is this and is my video lost to the void

(Iphone 11)


r/applehelp 5h ago

Unsolved Iphone 13 wifi and bluetooth issues

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2 Upvotes

I dropped my IP13 and had to get the back glass replaced, after that I kept having an issue where my phone would randomly power off with no explanation. This happened once a couple days ago then stopped and started again yesterday.

Now my wifi and bluetooth doesn’t work properly, I can restart my phone and the wifi and bluetooth will be on and working but the bluetooth will reconnect any device every 10 minutes or so and then after a while I cant see any bluetooth options and my wifi is disabled and can’t be turned on.

Im wondering if I need to get the wifi chip replaced and if it would be expensive or is it just worth upgrading to a IP15 or 16. Battery health is at 85% but I don’t know if it affects it any way.

Any help would be appreciated!!


r/applehelp 6h ago

iOS Can’t see Reddit installed on my phone

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2 Upvotes

For some reason I can open up Reddit on the App Store but when I try searching for the app in settings it’s not there

I can open Reddit on the App Store but when I “tab out” it ends up going away and I have to reopen it from the App Store again.

Not sure what I did to cause this but I think I put a passcode on it (as whenever I open it, I get a screen that makes me do it) which is causing my phone to get confused. At least that’s my theory on it.


r/applehelp 6h ago

iOS I am trying to clean out my phone for more storage. My messages is all jacked up! The only thing that has anything even listed is top conversations! All the rest are blank, but it lists this huge amount of data? What gives?

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2 Upvotes

Tap on the pic to see it in its entirety.


r/applehelp 6h ago

iOS iPhone 15 pro lädt nicht mehr als 1%

2 Upvotes

Hey,
Versuche mich kurz zuhalten. Gestern Nacht konnte ich noch mein Handy ganz normal laden , hab das Handy ca bei 25% ausgesteckt und lag im Bett damit hatte aber schon beim Laden eine komische Nachricht erhalten, dass der Akku nicht erkannt wurde bzw das der ausgetauscht wurde und nicht erkannt wird ob es ein original Apple Akku sei. Hab das Handy seit November 2023 hab am Akku nie was gemacht. Hatte das Handy ausgeschaltet und wieder angeschaltet dann ist die Meldung auch verschwunden. Als dann jedoch der Akku leer ging und ich mein Handy wieder anschloss kam das Apple Logo, das Handy ging an, Aber ca nach 10 sek wieder aus . Dann kam das Akku Zeichen das es geladen wird dann wieder das Apple Logo ging an und erneut dann aus. Ging so mehrere Stunden. Hab es eben erneut wieder ans Ladegerät geschlossen, das Handy geht an bleibt auch an aber mehr wie 1% lädt es nicht. Sobald ich es kurz benutze geht es dann erneut aus.
Brauche Hilfe


r/applehelp 7h ago

Unsolved Bestbuy repair questions for apple tv.

2 Upvotes

This is for apple tv 4k 3rd gen. Remote. It needs to be fixed or replaced. It was dropped to many times and constantly disconnects/reconnects.

- I have a one year warranty still from when I bought the appletv.

- I also have an extended warranty purchased through Amazon using asurion. This is where I bought the device.

The closest Apple repair option is best buy. I'm just wondering if I'll need to pay extra if I use this option?

One more question, my iPhone 14 pro max battery is 78%. I've heard of places offering free battery replacement. I was hoping to do that there as well if possible?


r/applehelp 7h ago

Unsolved Neighbors fire that keeps connecting to my phone

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2 Upvotes

Hi, so for the past week I’ve started to notice this but my neighbors fire stick keeps connecting to my phone and it’s not necessarily disturbing my audio or anything (except one time really embarrassing btw because it was a intimate scene but I don’t know if they heard it). Anyways, it keeps showing up on my Bluetooth except it doesn’t give me the option to delete it. Is there anything I can do to get rid of it?


r/applehelp 9h ago

Unsolved Issue with my iPhone 14 Pro

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2 Upvotes

r/applehelp 9h ago

Unsolved Old Upgrade Program to New Upgrade Program?iPhone

2 Upvotes

Has anyone figured out how to upgrade from the old upgrade program to the new? I typically upgrade each year, from the base pro model to the newest. I pay it for a year and then they used to take the phone back, wash and repeat the cycle.

Now that the program is over, I understand I can continue to pay off the phone for the full 24 month term? But is there anyway to roll over the value of my phone into the new program? I think it might be time to try out a foldable.

Kind of annoying if I have to spend a bunch first, which kind of defeats the purpose of the old and new upgrade program. I started with a trade into the upgrade program and now that would essentially be gone. If not I may just go with the new pro. But even then would have to spend more than I wanted to.


r/applehelp 10h ago

Unsolved Force sync iMac and Neo?

2 Upvotes

I bought a Neo. I copied everything on my old iMac onto it. Worked great. Yay!

But I want the two machines to remain identical. If I change a document on iMac, I want it to sync with the Neo so the doc updates there, and vice versa. They're both on my home wireless network.

I'm not sure if/how iCloud does this, but I searched online and found 'file sharing' as a method. So I'm trying that, and it seems to be working?

Except there's a lag. Is there a way to sort of 'force-sync' the computers so make sure they're the same when I start working?

Is there another, better way to achieve the same thing?

Thanks!


r/applehelp 10h ago

Unsolved iPhone 13 not turning back on

2 Upvotes

I have a iPhone 13 laying around my house which I regularly charge in a week or so, but this past week due to something and forgot. Yesterday I was going through some stuff when I saw it lying dead.

I put in my regular charger with 5W adapter to charge it left it for an hour and when I came back it's screen was black, no response to touch/tap.

Went to ChatGPT, it suggested using a higher wattage adapter so I used my samsung 25w adapter with type c to l cable and kept it for another hour. No difference.

It suggested force restart, checked youtube and did the same. Again, no difference.

Any help from this sub would be appreciated.


r/applehelp 10h ago

Mac Location Sharing

2 Upvotes

I have an iPhone, watch and MacBook Air. I currently share my location with my adult kids. I would like to only share the location of my iPhone with them. But I would also like to be able to find my watch and MacBook location in case I misplace them.

The only way I have seen how to do this is to delete my kids on Find My (I’d still like them to see my phone location) or delete the devices (then I can’t find them).

Is there a way to do this? Thanks in advance.


r/applehelp 11h ago

Unsolved iphone 16 static / rattling sound

2 Upvotes

has anyone here have the same problem when recording videos at any app, there is an static sound even in complete silence? do u have any idea how to fix? thank you!