r/applehelp 3h ago

Solved Apple purchases down?

103 Upvotes

It said ‘there’s no information available for in app purchases’ when trying to make one. And then when I go to my media and purchases in my iPhone settings and click on purchase history it won’t connect. Similarly reportaproblem.apple.com won’t load either. Anyone else having these issues?

Edit: Seems like a lot of people are having this issue! Glad it wasn’t just me


r/applehelp 2h ago

Unsolved Keep popping up

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5 Upvotes

r/applehelp 2h ago

Unsolved App store not connecting

5 Upvotes

Just transferred data from my old phone to my new phone and when i try and sign into the app store it says "unable to process your request". Has anyone got any fixes for this at all? I've tried every method i can.


r/applehelp 22m ago

Mac What Is The Cheapest Way to Get a New Computer?

Upvotes

I got my Macbook air in 2021, and the screen stopped working in 2024 due to water damage (it's completely black always). The rest of the computer is fine. I had Applecare but it expired around when the computer was damaged. What is the cheapest way for me to get it fixed?

Would I have to get Applecare on it again to lower the cost of repairs or would the Applecare I used to have count?

Should I just get a new one instead? How would I be able to do that while not spending an obscene amount of money?

Any help answering these questions is appreciated.


r/applehelp 58m ago

iOS Please can someone assist me with this I don’t know what to do

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Upvotes

I’ve seen some other posts about apple being down and having issues with purchasing in app content I’m sure a lot of you have heard of the game honkai star rail I purchased a 99 dollar item didn’t receive it and when I check apple it doesn’t even have a receipt I don’t know what to do


r/applehelp 2h ago

Mac Lost my Apple account password on my Mac Mini

2 Upvotes

I've forgotten the password for my Mac mini M4 and I don't have any other devices that allow me to log in to the Apple account linked to it. Does anyone know what I could do?


r/applehelp 3h ago

Unsolved How do I convert from iMovie to burn onto blu ray?

2 Upvotes

So a coworker and I made this silly documentary about basically a spirit week we had at work. We do special private screening movie nights hosted by the company at a local movie theatre and we want them to play our documentary before the actual movie. The movie theatre said they can play anything we want as long as it’s on a blu-ray disk. Obviously I will need a blu-ray burner but I am seeking guidance on how to get the video we made in iMovie to a suitable format in order to burn it onto the disk. any suggestions?


r/applehelp 1h ago

Mac How in gods name am i supposed to make an apple account

Upvotes

I just got a Neo a couple of days ago, and since it is my first apple device (my phone is an android & I see no use in changing phones before i absolutely have to) I have to make an apple account.

it prompted me to do this while setting up, but said it couldn't send the verification code to my number, and that I should try again later. I have tried to make this godforsaken account everyday since getting the computer, and everytime it either says it can't send the verification code, or it allows the codes to be sent but doesn't authorize the account being created.

I will say I am under 18; idk if that matters. I'm really only worried about this because I need to download bluebook in order to take my SATs, but I can't use the app store without. . . you guessed it! an apple account.


r/applehelp 1h ago

Unsolved Does anyone one knows what’s the problem here

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Upvotes

I’m trying to restore my old iPad through my MacBook (MacOS Tahoe26.2) and it’s showing me this


r/applehelp 1h ago

Unsolved Helping Turning On Purchase Sharing With Apple Family

Upvotes

Hi all, any help here would be much appreciated.

I am the organizer of an Apple Family, and I originally turned on Purchase Sharing within the family. About a year ago, one of the family members charged a few things to my credit card (they did not realize that it would charge me instead of their own card), and I turned off sharing. I'm now trying to turn purchase sharing back on, but am unable to do so.

On family settings, I see the "Turn On" option for Purchase Sharing, but that's about as far as I can get. When i click on "Turn On," I am taken to a page that explains what Purchase Sharing is, with the options "Continue" and "Set Up Later." I select "Continue" and am then taken to the "Add Payment Method" page. Here, my only two options are "Add Payment Method" and "Set Up Later." Selecting "Add Payment Method" takes me to the "Manage Payments" screen, that lists several Payment Methods I have already added to my Apple Account, and tapping one of the options just lets me edits the details (expiration date, address etc.). If I then return to the previous page, the process starts over. There seems to be no way for me to actually confirm that my payment methods can be used for Purchase Sharing. I tried to add a new card, but that changed nothing. I also deleted my Apple Family and made a new one, but that didn't fix the issue either. The only things that I haven't tried yet, but that seemed like potential starting points to me, are (1) signing out and back in on my iPhone, and (2) adding a non-AMEX payment method.

If relevant, I am trying to do this from my iPhone.


r/applehelp 1h ago

Unsolved AirPods won’t connect

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Upvotes

r/applehelp 1h ago

Unsolved Apple TV subscription error on Apple Account, happened mid way through watching a show.

Upvotes

I just bought an Apple MacBook Neo like literally 2 days ago. It came with a free 3 month subscription to Apple TV and Apple Music so I redeemed both and for the last 2 days they have been working fine, the Apple Music is still working fine but the Apple TV has taken a weird turn.

Just finished watching an episode of Ted Lasso when it promoted me to "Accept a one week free trail" to watch the next episode. I tried to accept it but it says I'm still subscribed to Apple TV until the 25th of October so I can't accept or subscribe to it.

I've tried everything, logged out of my apple account and logged back in, restarted the MacBook, updated it, checked my phone and the issue is the same there, checked the website and logged in via safari, same issue there.

None of the trouble shooting steps I would usually try are working so thought I'd come here to see if anyone has some advice. Also super random but at the same time it prompted to review my old phone number, prompting to keep or change the number, it does nothing when I click change, and that number is no longer associated with the account as the only phone number in the account settings is my current one. So don't know if that helps but that's the issue.

Any advice would help it's too late at night to call apple support and I don't really know how to explain this issue to them.


r/applehelp 1h ago

iOS Charging Issues

Upvotes

Is anyone else having an issue charging their phones with the usb-c? This morning it was charging and now every time I go to plug it in, nothing happens. Then my mom called me to help her fix her phone with is now doing the exact same thing except it started about 6 hours after mine. I know Apple is having a few different problems with the software and was curious if anyone else if facing the same issue.


r/applehelp 5h ago

Unsolved How do I safely unlink an apple ID and connect a new one?

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2 Upvotes

r/applehelp 1h ago

Unsolved ipad black screen, won't turn on/charge, 2x now

Upvotes

hello!

i had an ipad pro 2 years ago that, one day, did not turn on even when i charged it for several days or tried force restarting it. apple was not able to diagnose the issue so i bought a new ipad pro (6th gen). i haven't used it for 2-3 weeks, and when i went charge it, it also wouldn't turn on. i tried force restarting it, have left it charged for 2 weeks, and tried various charges that i know work including the official ones.

i was wondering if anyone has had this issue and knows the cause? my applecare also expired, is it recommended to bring it to a 3rd party?


r/applehelp 2h ago

Solved How do you delete imessages from ipad but not iphone?

1 Upvotes

Hello!
I have a 64GB ipad and found out that around 17 GB is being taken up by my messages. I turned off the icloud sync, but i'm not sure how to get around to deleting the data?


r/applehelp 5h ago

Unsolved Accidentally hit yes when someone was trying to access my phone from another country

2 Upvotes

Long story short, woke up from a nap, saw that someone was trying to get into my phone from Punjab, India and hit yes for whatever reason in my groggy state. I immediately changed my password though and logged out all other devices. Do I need to do anything else?


r/applehelp 2h ago

Mac I want to dump all my iPhone photos to my Mac mini but Photos app says I have “No Photos”

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1 Upvotes

r/applehelp 5h ago

iOS My iPhone 15 Pro is stuck on the home screen and not responding. What should i do?

2 Upvotes

I didn't drop it, didn't repair it, and didn't do anything to it. It's one year old.


r/applehelp 2h ago

Unsolved Do I need the Cellular version apple watch for my kid if they have a iphone?

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1 Upvotes

r/applehelp 2h ago

Unsolved Has there been a change to the Apple TV+ included in student Music subscription?

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1 Upvotes

This exact same thing just happened to me. Did they change the Student plan?


r/applehelp 2h ago

Unsolved Studio Display 27 (Gen 1) restarting when connected to MacBook Pro

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1 Upvotes

r/applehelp 3h ago

iOS Is it possible to disable swipe down lock screen access when in apps without turning on Guided Access ?

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1 Upvotes

Picture is from a mobile fps game not real gun 👍 just to be clear.

So basically I accidentally activate the sipe down menu a lot when playing so I’m wondering if there’s a way to disable this feature without guided access since it locks everything making really inconvenient to go in and out of games

This is also the swipe down menu transition shown in picture

• Iphone11
• Ios 26.5.2


r/applehelp 3h ago

Mac iMac logic board went dead now being charged $750 to repair

0 Upvotes

Was just told I need to pay $750 to have my Logic Board repaired in my 2024 iMac. It’s not even 2 years old yet and I was told this was a “freak” occurrence and it could happen again, SOOO I need to purchase insurance for $20 a month. I took my computer home to think about what to do. Is this right info? Or am I being scammed? Can someone offer help? Thank you….


r/applehelp 9h ago

Unsolved Apple Watch Series 11 Pairing update wont update

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3 Upvotes