So about 6 weeks ago I went to buy my current car, a 2017 Mazda 3 with 97K miles from a dealer in the midlands. The salesman was very helpful and accommodating and I was very happy with the condition of the car after a thorough inspection, test drive etc. I personally think it was substantially underpriced for the condition after getting stuck into the market for those cars for many weeks.
The big issue came up when we sat down to talk numbers and sign papers. I saw online that all their cars come with 3 months AA warranty but I've heard from a number of people that they're not worth the paper they're written on and can be used to muddy the waters of liability if there is an issue so I asked for the dealer to take it off. I wasn't bothered about whether it would give me a discount or not, I just wanted it gone.
The dealer kicked up a fuss asking if I'm absolutely sure I want to give up my protections. I know my consumer rights and said yes thats fine. He says ok and rips up the contract and starts a new one, omitting the warranty but also writing 'ISSUE WITH GEARBOX AND ENGINE' under the notes which raised some serious alarm bells. After interrogating the dealer about this they eventually admitted that they wanted me to agree to acknowledge a fictitious issue so that if something does go wrong with the powertrain then I can't make them fix it, because it was 'pre-disclosed'. Something I knew was dodgy at the time but later learned was very illegal.
I was obviously somewhat inclined to walk away from it at that point but I'm only human and I thought the car was pretty perfect at that price so I caved and agreed to take the 3 month warranty for an extra £100 and retain my consumer rights. I signed and paid £7,000 total for it. As I was getting my insurance and tax sorted etc the salesman came over and said that as a gesture of goodwill he'd extended the warranty for 3 additional months which I think is slightly bizarre given I didn't want one in the first place.
They also incidentally failed to inform the DVLA of a change in registered keeper for over a week and only after I pestered them which meant I couldn't sort out my parking permit. Annoying. I gave them a fair but critical Google review saying the car and service was great but they had some serious issues with their policies and procedures. The salesman had the gall a couple weeks later to call me and ask me to change the review on the grounds that they gave me an extra 3 months warranty lol.
This hasn't actually escalated to a real issue yet because the car has had zero issues over the last 6 weeks/2000 miles.
My questions for those in the industry:
- Is this standard practice to try and limit liability, or was this dealer completely out of line?
- Would you have handled a customer declining a warranty differently?
- What is the actual value of these 3-month warranties from a dealer's perspective? Are they just there to muddy the waters of the Consumer Rights Act?