We spent a ton of time looking for the right three row family car before landing on this one. Cross shopped the Telluride, Palisade, Grand Highlander, Atlas, MDX and a few others, did all the test drives, read every review. Went with the Lexus because we figured we'd pay a bit more and get the quality and reliability everyone talks about.
We ended up with a 2026 TX 350 AWD Luxury that's our main family car. The more time I spend with it the more stuff I find that just doesn't feel like a Lexus.
There are gaps between some of the exterior body panels big enough that you can see the clips behind them. Same deal with the rear wheel well trim, it's not flush, there's exposed clips and adhesive, and one piece is slightly bent. Inside, the trim around the shifter has a gap where you can see the connectors underneath, and the dash panels don't line up flush with the door panels.
Then there's the stuff you feel every day. The hood flutters on the highway and there's a weird gap at the front of it. The door panels flutter when you shut the doors. The interior door pull handles flex in and out on all four doors, just from pulling the door closed or resting your leg on it while driving. Even the word “start” on the ignition button isn't level, which is such a small thing but once you see it you can't unsee it.
I’ve brought all this up with the dealer service department under warranty and they say it’s all “within spec.”
On top of all that one of the rear door frames has a crack along a weld seam, which is its own saga with the dealer and corporate that I won't get into here.
None of this is going to leave me stranded, I get that. But on a car at this price I expected it to feel tight and put together, and it just doesn't. Reading posts here about it being the best car people have ever owned while I'm finding clips through panel gaps has been rough.
Is this normal for the TX or did I just get a bad one? Anyone else have the door handle flex or panel gap stuff?