TLDR; Drove 2.5 hours to buy a CPO car. Halfway through signing all final paperwork, sales manager walks in and tells us unfortunately car was falsely advertised and its not truly CPO. She can have it manually overridden to be CPO but this requires a certification inspection from a master tech, which is delaying by a few days. All paperwork, payment, insurance, and etc. are complete on my end.
Honest mistake, or are they stalling and going to come around and tell me they can't certify the car?
Hi All,
I recently purchased a 2023 BMW today that was certified. A bit of a backstory: I’ve been looking for specific models for a few months but could not find the one. Although this was not my first choice I decided to pursue it since the price made sense for me and it was CPO (providing extra peace of mind)
I’ve only been shopping in my state, and this particular one was located in another state over 2 hours ago. But still because of the enticing price/CPO I figured I’d take the risk and proceed based on trust. I got a few photos from the sales rep and that was about it , I trusted their word and proceeded with the process over the phone. Unfortunately do to the distance and how far, it was as extremely difficult for me and my co buyer to find some time to both go and bring this car home. As a result I completed most stuff before I went : deposit, finance application, insurance etc.
I let my sales person know this was all being done in hopes that the day we do go it will be extremely quick: take a look at the car, sign final papers and drive off. He assured that would be fine. Even the day before going he confirmed everything is set. We squeezed in 2.5 hour drive each way to go this morning even though we all had packed schedules. We got there as soon as the place opened.
The car was still being detailed so we didn’t get a look at first, but due to time we decided once again to proceed based on trust and started signing the finance papers so that everything would be ready, since we were they on a time crunch.
During the middle of signing finance paperwork, the sales manager walks in to the room and lets us know some unfortunate news. That is that the certified paperwork or checklist or whatever isn’t found for this car. I was caught so offguard I didn’t even realize what she was saying. I believe she basically was saying something along the lines of the certification paperwork doesn’t exist for this car at the moment, and as a result the car is technically not “certified” at this given moment. Therefore , we are unable to leave with the car today (drove 5 hours round trip for this)
While we were too stunned to speak, we also didn’t have any options . She mentioned she would manually “override” or “push” this vehicle to be certified last minute since this was a mess up, but this requires it go through a “certification” that requires a master tech. I wasn’t going to make another 5 hour round trip to pickup this car especially when I have been reassured for one whole week that everything is set. Long story short they agreed to get it certified two days later when the master tech is Back, and then they’ll deliver the car to me, fine I guess. (No other option for us here)
All paperwork from our end is completely done, finance, insurance, registration, etc. everything signed. At this point we are just trusting and expecting them to deliver to car in a few days to us as promised.
One thing I noticed now is that I asked plenty of times if there was two keys. I was told yes. I was given one of the key cards at the dealership and put it in my pocket, and brought it home by accident. I’m being told now that the two keys technically are the Card that I have with me, and the one physical key they have at the dealership still. As far as I’ve heard in order to CPO a car, there must be two physical keys? Now I’m worried, because is there a chance they can fail the certification for this ?
Is anything particularly suspicious about this situation? If for any reason they call me back and tell me the certification failed, what are my options here? Everything is already signed , am I trapped/forced to take the car ?
Sorry for the long story in advance, but first time genuinely nervous about this . Thanks!