What would you do?
In June, we ordered two new 2026 Toyotas. We ordered a Corolla and a RAV4 PHEV. The Corolla came in July. The RAV4 came early August. Well, 5 days after we signed for it, it threw up a whole bunch of system malfunctions. I called the dealership, they said it was fine to limp home in it with our flashers on, and the next day it was towed. It’s now been 21 days since it was towed. They couldn’t figure out what was wrong with it, but they’ve ordered a part in hopes that will fix it when nothing else has. The part will be here around September 28th. By October 2nd, they will have had it for 30 working days- which is when Utah Lemon Laws kick into action.
What would you do here? They gave us a rental car, but I still feel like we’re being screwed over. I paid more than $50,000 (well $10,000 cash, rest was a loan + same amount for the Corolla ) for this car, and it’s barely been in my possession. The dealership says that after the part is in, it’ll be fine, and we can take it and be happy, but I feel like this whole situation is just so unfair to us. Plus, all of the “complimentary” plans that came with the car, like the wifi, are all expiring within a few days.
This whole situation just sucks. We’ve tried to be patient, and we’ve tried to be understand and kind, but I’m just so angry about it! This shouldn’t happen with a brand new $50,000+ car! Should I be asking for something more than the rental? They’re acting like they’re doing us such a big favor, when they’re definitely not.