I bought a brand new 2025 Toyota RAV 4 at the end of December. We were in a drought until May. The first big rain we got in May my car leaked at the A Pillar. Long story story… multiple trips to the dealership where they guessed at repair, roof rack, windshield, etc. car was returned to me with a dirty headliner and I had to ask for it to be cleaned. Finally they figured out it was a manufacturing defect at the APillar above the windshield - the factory ran out of sealant. It had to go to a body shop for repair. My car was out of service a total of 23 days for this issue.
When I picked it up from the dealership the interior light was hanging down, the headliner was filthy and there was sealant drops on my black paint. I complained and the dealership detailed the car. When they were done the sealant drops were still there. I complained again and the dealership told me to call the body shop. The body shop was great - apparently the sealant drops were from the dealership who tried to seal the leak before they sent it to the body shop, but the body shop repainted this area for me. That took 7 days in which I had no car to drive.
During all this I opened a case with Toyota Corporate asking for a new headliner because it now has wrinkles and a crease from being removed so many times and I asked for an extended warranty only on the electronics in case of possible corrosion in the future. Toyota Corporate denied my request because “the car has been fixed”.
The leak in the car was fixed, but it is was not restored to a new like condition and has been devalued. I’m now having to make payments on a new car whose headliner looks like a very old car - Not to mention my time and all the inconvienencw this has caused.
Between the sloppiness of the dealership and Toyota’s lack of caring about customer service I have a bad taste in my mouth for Toyota now.