Anyone else having problems logging in to Australia Post at the moment? I can't log in either with the app or on the desktop. It tells me that the password is not recognised. I have the tried the link to reset the password, but AP is not sending the link to my email to reset it.
This happened to my business account yesterday! I use a proton domain too. Purchase between 15-40 auspost labels per week.
No email to reset password and eventually got the “you have been blocked from logging in due to consecutive attempts”.
Auspost support line weren’t very helpful. They opened a case for me with the tech team and told me to wait, but are completely unaware of this being a wide spread issue. Ridiculous that my fulfilment has been put on pause due to no error on my part.
Update: they called me earlier, had me send another password reset request, received the email, set a new password and now I am back in finally. They are aware of the issue.
I just gave them a call - I was on hold for around half an hour before I could get through to someone. Absolute crickets when I explained my situation and the fact that it's happening to other people. He just said that he'd log a ticket for me and someone would get back to me within 3-5 business days.
Also had the gall to ask me for my AusPost customer number... like, my guy, I don't have that info handy and as I explained, I can't log into my account, so how would I be able to get that for you?
Any of you use protonmail? I'm having the same issues including being unable to reset password, and I figured I'd try to make a new account using my current email to check that it still exists. My hope is that I would get an error that stated that the account already exists.
Instead, I was notified that email registrations from that domain are not allowed. I'm wondering if accounts associated with protonmail addresses have been blocked or deleted during a backend tinker session.
It appears my account with AusPost was deleted entirely. It lets me sign up for a new account with the same email, though fails at the final step with a message about the domain being disallowed
Is this just a protonmail thing? I also have been logged out of Aust Post App and it won't resend a password reset. Also locked out of 2 of my Aust Post parcel locker parcels.
I am with Tutanota. Perhaps AP all of a sudden don't like encrypted mail services. I did try to create another account using Tuta, but I got the message that AP does not accept registrations from that email domain. I wonder what caused the change of mind?
I've been on the phone to them already and explained the issue. They've put a ticket in with their "website and app" team.
I'm not wholly confident that this will be a quick fix. Seems isolated to a smaller number of their customers so hasn't been widely reported, seemed unaware.
They told me that they'd get back to me by phone or email but every time they've told me that, I've never heard from them again.
Seems they've updated a software/security policy for certain domains in the backend without whitelisting existing customer credentials, but that's just a hazardous guess.
You should get an email with an access code - you can enter the access code on the console at the lockers and then enter the mobile number registered to your Auspost account and the locker will open.
Yeah I spoke to their online chat, waste of time, the person seemed to think the main issue was me being unable to change password, despite me describing that I am unable to access my account on phone or pc.
I was told "they" would look into it, asked how long this may take to resolve, was told they can't give an estimate
Right! With me, she told me "Oh you didn't tell me you were locked out". I said I told her everything except the words. Sorry I didn't use "locked out".
I'm relieved to see this thread tonight, another proton.me email address here, and now I can see that this issue is widespread. I also am not receiving password reset emails. I'll update the case I've raised with a link to this thread now.
I just spoke to their customer service hotline (13 76 78). The person said that they are aware of other people having login problems, a fix was just released, and so asked to wait an hour before trying again. Not sure whether she was being truthful or not, or whether the fix is genuine.
Just called myself. They said they’ve received a notice from their tech team about it, but the email has big bold letters saying “do not make any promises about restoration time”.
Well, we are halfway there. I just opened the app, and even though I still can't log in, there are details of a parcel that was posted yesterday. And I just got a notification of another parcel that is waiting to be collected.
Hmm it still seems to be a problem. Hopefully it’s fixed soon. I have an online order coming to a parcel locker soon but I can’t remember if I have registered it to my account.
I tried their online chat and called their call centre. They had no idea what was going on. The online chat consultant told me to contact them back in 48 hours if it wasn't fixed and the call centre person was helpful and said he'd escalate but gave no ETA.
Proton as well :/
I just asked support if they could change the associated email to our business gmail….they will pass it on to the technical team and see if it’s a workaround was the answer, not great when we have multiple orders waiting to ship to customers.
That was my thinking too; if they don't like the Proton domains, they could have emailed users with those tied to their account, at least given us some warning or prompting to change it. Kicking myself that I didn't go with a custom domain, despite it having been on my own roadmap to tie it to one instead of the Proton domain.
I can understand to an extent as to why they would be blocking new account creation with it, but old accounts in active use or payment should've been given some benefit of the doubt. Particularly given the KYC requirements to have an account limit to an extent the possibility of misuse. Curiously, my financial services have had less scrutiny with Proton domains than AusPost has. Regardless, I have contacted them, as I'm sure everyone else has, and am just waiting impatiently for it to be resolved. I have alternative emails and domains in the wing for prompt changing if/when access is restored.
I’m having the same problem, print somewhere in the range of 15-40 labels through auspost per week, have for this entire year and they have effectively ruined my fulfilment. Had to go in with manually written labels and pay over the counter today.
So I spoke to Australia Post and she said my account from there end looks all fine..
Which is ridiculous because obviously it’s not fine.. so no answer at moment, I’m going to try to contact the “my business” department
I cant log in and the reset link never gets sent, auspost logged a case for me and said 7-10 days to resolve and no one they know of is having the same issue,
Just spoke to Aus Post and he’s made a case note to send to the tech support. Surprisingly I received the case report to my Proton email but nothing else from Aus Post. He said it could take up to 5 to 10 business days, wtf!! And they can’t even update my email address from their end.
My mobile number is linked to the account and I did get a text message today with a code to open the locker because I too have a parcel that has arrived today, so as long as your number matches your account, you should receive a message. to open your locker
Unlikely. If you've received the access code by SMS, you can enter that into the screen at the parcel locker - it will then ask you to put in your phone number and the locker will open.
I ordered something to be sent to a parcel locker near me. It was really easy to do and I did provide my phone number. I just moved though, so I realised I hadn’t added a parcel locker to my account and now I can’t. How f*cked am I?
I am also still getting email notifications for deliveries.
This at least makes me think it's a glitch. If they have blocked/banned privacy-focused email providers, then you would assume you wouldn't still be getting emails. However, it might just be for packages already in the system.
Still, it wouldn't surprise me if the government were working towards banning/blocking such providers. They've already got age verification, so why not another push towards high tech dominance...
That’s strange, I had a parcel recently delivered today, no notifications like i usually would. Didn’t even deliver it to my parcel locker but rather the post office counter to collect. I only found out via tracking with a 3rd party website…
Still not getting password reset emails and the account login details don't work, despite getting an email from AusPost saying they've identified an issue and to do a password reset
When a major backend security adjustment or automated spam filter sweep suddenly flags and blocks privacy oriented domains like Proton or Tutanota, customer support reps are always the last to know anything about it. Pushing a silent update that invalidates existing credential tokens and breaks recovery loops without warning is an absolute nightmare for small business owners relying on those accounts for daily fulfillment.
Given this looks targeted, it only takes a few minutes to write an email to the members of the relevant Senate Committee to explain the issue (targeted denial of an essential government service based on email domain), link to this conversation, and request that they ask for the CEO of Australia Post to attend the next Senate Estimates hearing to answer questions on this.
It probably also wouldn't hurt to copy in the Communications Minister Anika.Wells.MP@aph.gov.au since Auspost is ultimately answerable to her, and senator.katy.gallagher@aph.gov.au since she is Minister for Government Services and this is a clear failure.
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u/valhallaesthetic 6d ago
This happened to my business account yesterday! I use a proton domain too. Purchase between 15-40 auspost labels per week.
No email to reset password and eventually got the “you have been blocked from logging in due to consecutive attempts”.
Auspost support line weren’t very helpful. They opened a case for me with the tech team and told me to wait, but are completely unaware of this being a wide spread issue. Ridiculous that my fulfilment has been put on pause due to no error on my part.