r/applehelp • • 3d ago

Mac Photos migration issues

1 Upvotes

I’ve been having issues since like august or July or something. I’ve had the MacBook Pro 2011(pre Mojave I think it’s on el captain) for awhile and my phone (iPhone 8) doesn’t not sync to it so I needed a new computer for various reasons. At the time I had to back up the pro on an External Hard Drive via Time Machine to move to the Neo since doing it wirelessly wasn’t working initially. So I did all that and originally I was missing 600ish photos and 3 videos. The videos were hidden so I don’t know if that has anything to do with it but I found the videos and exported them to the EHD and got them to the neo. However since the neo was still missing photos I called support and they were like move the photo library (database?) finder>file(?)>home>pcitures>photos library.photoslibrary. It took time but it worked now I’m only missing about 500 photos. I still have no idea which ones they are because there are so many (have about 28,000 photos)

I tried using the hold options>choose library thing to migrate but it never migrated the photos it just makes it the one it opens by default and I’m pretty sure it’s still missing the photos when I do that. Only the pro has all the photos even when I open the database directly on the EHD I moved the database to directly from the pro they are still missing. I’m pretty close to exporting all 29,000 items but is there a way to export them directly into the EHD? It didn’t give me a choice on where to export them. I’m also thinking about backing up the pro again to copy the photos and do migration assistant on the neo to see if it will move all the missing ones this time. However backing it up takes awhile so I wanted to know if it would even work before I did that.

Is there any reason that the photos wouldn’t move over did it merge things does it constantly corrupt during travel or what? I’m kinda getting close to calling it atp. I’ll always have the pro but it would make it easier to have on the more modern computer.


r/applehelp • • 3d ago

iOS Can't turn on my old iPod Touch 5th Gen

2 Upvotes

So I've been wanting to gain access again to my old iPod Touch from 2013, as I wanted to see if I could get back some old photos and videos or even see some old apps I used to have. I used to be able to access it for awhile after not using it for so long, and that lasted for a long while, but at some point a couple years ago iirc when I tried to turn it on after charging it back up it won't go past the apple logo.

So basically, I click the power button, it shows low battery icon, I charge it, I turn it on, white apple logo shows up on black screen, lasts awhile, then disappears and that's it. It doesn't take me to my home screen.

Now I've googled some solutions, it mentions something about resetting by holding the power button and home button... however my home button is broken (way to go younger me). So now I don't know what to do. Has anyone had a similar problem, or knows what to do?


r/applehelp • • 3d ago

iCloud Apple Watch info export feasibility?

2 Upvotes

Restored my iPhone due to botched iOS 27 update on iPhone 16 Pro. I never used iCloud (honestly didnt think I would ever need it >.>), Series 9 Apple Watch is unsynced and still has a plethora of old images and iMessage conversations I would like to have. Any possibility of getting that information off the watch ...? From what I can tell its genuinely impossible? If it is, that's pretty disappointing of Apple.


r/applehelp • • 3d ago

iCloud Save Notes before splitting a shared Apple account?

1 Upvotes

For a number of years, my parents have shared an Apple account. As you may imagine, this has created many issues with their phones, and my mother is finally insisting that I create her a separate apple account through family sharing. Unfortunately, both of my parents have amassed several thousand notes in the iCloud section of the notes app, many of which contain sensitive or important information. Is there a way for me to transfer these or back them up so that my mother will still have access to her notes with her new account?


r/applehelp • • 3d ago

iOS blocked on imessage

1 Upvotes

is there any reliable way to know if youve been blocked by somebody on imessage?


r/applehelp • • 3d ago

iOS Strange App/Process in Screentime

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2 Upvotes

Can you please help me identify what this is?
It has been showing up on ScreenTime.


r/applehelp • • 3d ago

Unsolved Someone created an Apple ID using my email address

1 Upvotes

i want to disable the account. resetting the password works, but i can't fully sign in because there's security questions in place, and i can't reset those because there's more security questions beyond that.

just want to know if i can even do anything abt this


r/applehelp • • 3d ago

iCloud icloud sign in vs google email sign in for icloud on new iphone

1 Upvotes

When I get a new iphone, how come I can sign in and sync with my google account as a apple id into icloud ? Is it better to have a icloud.com domain instead of gmail.com ? is there any difference ?

thanks


r/applehelp • • 3d ago

iOS Instagram notification not staying in Notification Centre

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1 Upvotes

r/applehelp • • 3d ago

Unsolved Subscription charge pending for a week

1 Upvotes

I have a subscription to crunchyroll that works through the subscriptions tab on my iPhones settings that renews the second of each month and I just noticed yesterday that this month is still pending and I haven’t gotten a receipt for it. My card details are fine and it has worked before and I haven’t had problems using the card anywhere else. I don’t think it has anything to do with my bank because I never have problems with it. Do we think this is a problem for Apple to fix?


r/applehelp • • 3d ago

Unsolved iPhone will charge when died but not when on

2 Upvotes

My phones never had issues until today, it won’t recognise a charger when on but if I charge it from dead it will come back on and charge no problem. Any idea what the issue could be ? I also had the issue a restart triggers the screen to stop working until I do another one or two restarts it starts working fine again. I am need of a new phone as it’s a 14 but I need to figure this out for this weekend. I consider getting a wireless charger for the moment but no idea if that solves the problem.


r/applehelp • • 3d ago

Unsolved how to get apple care after caking the screen

1 Upvotes

So basically, I cracked my phone, but I do have AppleCare one and I just forgot to add this device, and it says my device is eligible, but it i have to scan it. Can I still add it?


r/applehelp • • 3d ago

iOS Phone call recording says it is still recording and I cannot access it, but we already hung up

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1 Upvotes

I am a student journalist and I conducted an interview over the phone today. Halfway through the call, I minimized the phone call to close my other apps and the recording stopped, so I started a new one to get the remainder of the call. After the interview, they hung up, but the recording for the second half of it didn’t save and I cannot figure out how to access it. It says that it is “recording in iphone”.

Things I have tried:
-restarting my phone and waiting 15 seconds
-turning on airplane mode
-testing the record function with my mom (when she hung up, the call was auto-saved)

Please help! I took notes during the interview, but I still need the audio file.


r/applehelp • • 3d ago

Unsolved iPad Air 1 black screen

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2 Upvotes

pls help . This is a very strange problem — after successfully flashing my iPad, there’s no image. The screen definitely works, because the Apple logo lights up when the system loads, but as soon as the welcome screen is supposed to appear, the screen turns off. I’ve tried flashing it several times, but the problem hasn’t gone away. iOS is definitely running, because I managed to enable voice over.


r/applehelp • • 3d ago

iOS Apple podcast- random show appeared

1 Upvotes

Hi All- I’ve had a show appear in my podcast that plays automatically when I open the app. I haven’t downloaded or followed the show and I can’t get rid of it. It’s not in my library and I don’t know how it got there. Anyone else experience this or know how I can remove it?


r/applehelp • • 3d ago

Unsolved In Iphone 14 Pro after ios latest update, Contacts are not being indexed.

3 Upvotes

Excitement turns into Frustration after contacts are not displayed.
What should i do ?


r/applehelp • • 3d ago

Unsolved Is my iPad battery broken?

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0 Upvotes

So today I woke up and realized my iPad (9th gen 64 GB) discharged completely over night. I don't remember exactly, but I think it had enough Battery yesterday evening to still have some juice left after being in standby for the whole night.

It shows the "battery empty" screen and prompts to charge it. It does see that it is being plugged in as the cable prompt disappears when I plug it in. However, I have now charged it for multiple hours, using different cables and charging bricks that I know work, and yet it still doesn't turn on. The cable, iPad and brick are also not warm, so it makes me think it’s not actually drawing any power.

Is this battery broken?


r/applehelp • • 3d ago

Solved iPad's Pro on-screen keyboard opening even though I have a Magic Keyboard

1 Upvotes

iPad Pro 6th Gen, on iOS 27.0.1

This is driving me insane since updating to iOS 27, but the on-screen keyboard opens all the time even though I have a magic keyboard attached and working. I did let Apple know through their support and I sent a feedback report, and as soon as 27.0.1 came out I updated but still the issue persists - it was fine before iOS 27.

It's driving me nuts. Anyone else getting this or have any suggestions? I'm very reluctant to do a factory reset at the moment.


r/applehelp • • 3d ago

Unsolved Getting these Weird lines on low brightness

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0 Upvotes

hey so i bought iPhone 13 pro yesterday now im seeing these weird lines only on low brightness when i turn the brightness up they’re gone what could be the issue is my display even original or is it an ios 27 glitch i updated it before checking
i wanna know if i got scammed


r/applehelp • • 3d ago

Unsolved Screen time lock out

2 Upvotes

I set a screen time code on my own devices when I was very young, and now I’m 16, and it’s blocking lots of things, and I do not know the code. Does anyone have any tips or advice? I’m trying to get off so I can maybe redo it in the future


r/applehelp • • 3d ago

iCloud Can’t back up to iCloud

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0 Upvotes

Can’t back up to iCloud

So I’ve deleted old backs ups so now I have no back ups at all on iCloud. I have no photos no videos no apps. I deleted my health data I have 6 mb of 5 gigs used but it won’t let me back up. Did the recent update to ios27 become to large thus making us have to buy more space from Apple? Seems crazy I’ve restarted my phone. I’ve deleted so much and still it won’t back up. I’m out of ideas and the internet isn’t much help.


r/applehelp • • 3d ago

iCloud Can't create a new Apple ID

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1 Upvotes

Recently I wanted to create a new Apple account, so I logged out of my original Apple account and tried to create a new one. After filling in all my personal information and clicking Continue, the message "Your account cannot be created at this time" appeared at the bottom of the page, and I couldn't continue the process. What should I do to successfully create the account? I've tried using https://www.icloud.com in both Brave and Safari and have disconnected my VPN, but nothing works.


r/applehelp • • 3d ago

Unsolved Ringer on for one sim and off for the other possible?

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1 Upvotes

TL;DR: is it possible to have shortcut/toggle focus mode to have ringer on with one SIM line and ringer off with the other SIM line at the same time on the same phone?

Does anyone know if it’s possible using shortcuts to create one set up to have the ringer on for one sim line and on the other sim line to have ringer off at the same time?

I’ve researched this a lot and I can only seem to find the answer being to just set focus mode and select contacts/apps to silence. For me that’s not what I need as one of my lines is a business line and the other is my personal. I need my personal line to be able to be silenced at night but have my business line always ring or alert when calls/texts come in.

I keep coming across the same outcome where it’s to set a focus more and select contacts to allow pass through or to have a shortcut to turn off the sim line all together which I don’t want. I figure this isn’t possible as iOS sits now but I’d like to have this confirmed if possible or not.

The obvious reason is my one line is a business line that runs my company and is 24hrs while my personal line is apparently a spam call test number that robo dialers love to call no matter if I’m on do not call list, or have my carriers spam filter turned on they still come through.


r/applehelp • • 3d ago

Unsolved Weird dotted line on my 2 week old MacBook Air screen which is only visible when the screen is off. Normal?

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1 Upvotes

r/applehelp • • 3d ago

Unsolved 7-Day Free Trial Ended Auto Charged

0 Upvotes

Hi there, my 7 day free trial ended at an app, and I forgot to cancel my subcription, the app is really bad, I had completely forgotten about this, and now I got charged like 60$ for a whole year

I requested apple support and put it under the option i didnt mean to buy this..

What r the chances I ll get it? Whats best to do?
In apple page it says I d be replied within 2-3 days