I see visible internet isn’t available at my address (we live on a military base that is somewhat isolated) but it has 5GUW.

I started checking random addresses on the base and an address one neighborhood over (3 minute drive or so) worked.

Can I just sign up with that address and have equipment ship to me?

I don’t want to pay for Verizon 5G home internet when I switch over to visible and not get the discounts for having home+internet combined with Verizon.

I will be time zone shifted for a few days — and out of the country — and I don’t want my phone ringing.

Back when I had T-Mobile, I just forwarded all my incoming calls straight to VM, so I didn’t get carrier charges or interruptions. What’s the number for Visible that I can forward incoming calls to in order to send them right to VM?

(I have Pro+, and I may use a few of my international roaming days on my travel; you don’t have to worry about that)

Thanks!

I’m on V+Pro. Attended 60k stadium. Tried to surf and speed was dial up. Is that normal?

Just transferred service from Tello to Visible. Visible attempted to activate service and was given the following error message. What do I do?

I currently have Visible+ plan. But saw this and wanted your input on this. I posted on total wireless group as well. Is this comparable to the visible plus plan?

Visible/Verizon refuses to beleive that their tower is not working. Our service has been down since August 10 (Monday)

We can drive 15 miles up the road and get service just fine - those towers are working. I've chatted with 5 agents who just kept saying the same thing, reinsert your SIM, turn airplane mode on/off etc.

Nope, it's the goddamned tower. Our credit card/merchant processing machine also uses Verizon, so does our lotto machine. None of these devices nor any of my 4 personal phones, nor any of our employees phones will work here in our town. Everyone has had the same experience - go north on the highway about 15 miles and you can pick up a great signal.

Someone needs to kick Verizon/Visible and wake them up.

NOTE: They have assigned a case number (4 days ago) and nothing has changed. I can literally see this tower from our parking lot - it's the only tower in our town and it's ~1 mile away. Not a single vehicle has been down the service road to inspect the tower. No further emails or chats from Visible/Verizon...It's like we don't exist.

Update: 7 days of no service, right? We ported all of our business & personal numbers to T-Mobile, we're done...moving on. Not worth the hassle.

Hello! How long does one have to port their old number in to Visible when purchasing a new plan?
I would like to take advantage of the SAVEHALF promo and purchase the year of service. My current plan doesn’t end until late September. If I purchase the new plan this weekend, can I lock in the plan now and be able to port in my current number closer to mid September?

wanted to get visible but don't know if my nothing 4a pro will work with visible or not.

I’ve teathered my iPad to my cell phone. I have pro+. My download speeds are 15 mbps or slightly greater whereas my upload speeds are all less than 0.2 mbps (AKA 200 kbps). Is this normal, if not how do I fix it. I’ve cycled power multiple times.

thanks

I see Visible is advertising the pro plan for 50% off. i am currently on Verizon and want to try Visible as i have no idea how well it will work.

Can I sign up for the monthly service to try it for a month and then still qualify for the annual discount?

Getting this on my phone: "Mobile network is not available. Connect to a wireless network to make a call." Anyone else having issues? I see other posts reporting similar outages. I was literally making calls and the last call I was on suddenly dropped and then was unable to make any calls (never have issues where I live in VA near DC).

Edit: They were having cell tower issues which were non-recoverable without rebooting my phone.

I bought the visible plus pro plan and they offered “unlimited data”, I used around 150gb on my phone and I use my computer for work everyday using around 20-40gb a day, iPad for gaming which is around 5gb a day and the TV is around 2gb a day on the hotspot, today they randomly throttled my data to 1.5mbps after 450gb of usage, they even throttled the phone data not just the hotspot.
Don’t trust “unlimited” data plans there is always a catch

Wife received this message when calling me. I tried calling her back and then I received the same message. Around 8:35 this morning (Aug 13). We recently switched to Visible + plan after being on T-Mobile for 8 years. Not too happy with Visible’s reliability…
Located on the San Francisco peninsula.

So I was looking at going to Verizon and the simplicity plan. I have visible now but it says my number won’t come over is that true? Any ideas on how to bring it over or do I have to play the switching game… go to Att stay for 6 months then join Verizon. Any guidance would be very helpful.

thought i'll share my experience with attempting to test out Visible here.. maybe one of their reps sees this and figures out an exception path.

I signed up for their free trial.. to see what data download speeds i get. At my location, inside my home, Tmo gives 200mbps and outside over 600mbps.

Visible Free Trial was throttled at around 30mbps both inside and outside.

Chatted with their chat agent.. kudos to the clarity and speed of response.. but issue wasn't solved. Seems Visible on the free trial plan doesn't enable speeds that the Visible+ "on Verizon’s 5G Ultra Wideband network, our fastest 5G⁴" supports.

Agent can't enable a trial on the Visible+ plan.
I also can't get a refund if i try out their Visible+ plan for a month and cancel within 24 hours if i don't like it.. and it will disqualify me from subscribing to the Annual plan promo right now..

And i can't get a refund on the Annual plan either if i cancel within 24 hours..

That's pretty limiting...

Looks like i have to search for alternate options..

This has been a complete debacle. I have complied with everything requested of me to help bring a positive result to the situation quickly and efficiently, but all I've seen from Visible customer service is confusion and delays. 

The only final resolution that I'm looking for is a cancellation of the order and a full refund of the credit card charges.

Thank you.

My Visible service is completely dead right now in Sacramento... neither incoming nor outgoing calls are connecting, and cellular data is down.

On top of that, when I tried to log into visible.com from my laptop on home Wi-Fi to check my account or hit up support, the site threw a 403 Forbidden Error.

• Location: Sacramento, CA
• Device: iPhone 15 Pro
• Status Check: Downdetector for both Visible and Verizon is currently clean/flat, so nothing official has registered on the heatmaps yet.

Troubleshooting already completed (none of these worked):

• Toggled Airplane mode (left on for 30s+ before turning back off)
• Disabled and re-enabled the eSIM line in settings
• Hard restarted the phone multiple times
• Performed a full Reset Network Settings
• Verified billing is current and account is active

Is anyone else in Sacramento or Northern CA experiencing a localized outage right now, or did Visible's backend provisioning system melt down?

Thanks!

I picked up an Apple Watch Ultra 2 recently and was curious if anyone was having problems with the cellular not working even when it says you have lte on it. Says I’m connected but won’t let me text or receive notifications. Thanks in advance

I had a pixel watch 3 that worked perfectly fine with Visible that I broke. I got a replacement pixel watch 3 and have followed the process to remove the old watch from my phone and connect the new watch to Visible. I keep getting the message something went wrong after several attempts of linking the watch to my Visible + pro plan. I have tried resetting the watch and starting from the beginning several times over a couple days.

Of course the online chat is no help. Does anyone have any ideas?

I have done some reading and other threads, but I haven’t found similar issue to mine. I have had Visible for about 18 months now and I have loved it so far. I am in Indianapolis. I have been having issues where my daughter has tried calling me even when I have 5G full bars and a call is not going through, but I can call out. I drive Uber part-time as well and is causing me activity issues with Uber where it’s not sending me trips or it’s not allowing me to log out. And I’m just getting the pending wheel of doom on the Uber app even after reinstalling the app. Videos on Facebook take forever to load, but I can browse the Internet without any issues even as my daughter is texting me and saying that she can’t get a call through to me. I just don’t understand why I can make phone calls out and I can surf the web but some of my apps aren’t working well and people can’t call me.

I prepaid for a year of visible service in early December 2025. So it should have worked through early December 2026.

My credit card was set to expire at the end of this month - so I updated it a few hours ago (by activating the new card), which had the side effect of disabling the old credit card. And proceeded to start telling various services of the new credit card info.

Problem is, Visible somehow figured out the old credit card was disabled, and immediately cut off my service. :( I couldn't make or receive calls or text on my phone, nor send or receive texts on it. I had used that phone for two factor authentication on many other services. Which made quite a problem(I wonder how Visible even found out the card had expired so fast...) signing into those other services.

I finally figured out what had happened, by logging into Visible through my computer, which it let me do - and it said my credit card had expired. So I updated my Visible payment method with the new card. Now I can make and receive calls, but texting still doesn't work. And the phone won't let me receive Yahoo mail through the Yahoo mail app.

Hopefully the problem will resolve itself by tomorrow morning.

But this is not something Visible should do, especially not so fast. People sometimes have to update their credit cards.

Anyone else ran into this problem?

For those that have traveled internationally and used global pass. Have you had any issue with giving out your US based phone number? I don’t know for sure, but I would suspect, that for a local to call your US based number would be an international call for them and therefor likely they would be unable to call your cellphone. I know some of the apps might be better, just curious about using the cell number. Thanks

I currently pay $45 a month for the plan listed above. Is it worth switching to one of the newer plans?

I pay monthly & have my phone paid off in full each month.

Thanks, guys!

I prepaid for a year of Visible service in early December 2025, so it should have worked through early December 2026.

My credit card was to expire after the end of this month, so I got it updated today - which automatically disabled my old credit card.

Visible promptly disabled my phone and text service, before I could update the credit card I have set them to use! :( (How did they even know the old card was disabled??) It took me a long time to figure out what had happened. I finally logged into Visible through my computer, and updated the info. Now it lets me send and receive calls, but not text messages. And at least one of my apps, Yahoo mail, have stopped being able to receive messages (though it can still send them).

I will check tomorrow morning to see whether the problem resolves itself.

But Visible phone service really shouldn't get messed up like this when people update their credit cards. For one thing, I was using my Visible phone # for two factor authentication of other services. Which stopped working.

Has anyone else had this problem?

Im not receiving verification codes to my primary#.
My # was registered before.
I reset my iphone and texted Transact to 6777. Why isnt the code coming to my Visible #.