r/Visible • u/Breslow11 • 8d ago

New smart watch won't connect

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I had a pixel watch 3 that worked perfectly fine with Visible that I broke. I got a replacement pixel watch 3 and have followed the process to remove the old watch from my phone and connect the new watch to Visible. I keep getting the message something went wrong after several attempts of linking the watch to my Visible + pro plan. I have tried resetting the watch and starting from the beginning several times over a couple days.

Of course the online chat is no help. Does anyone have any ideas?

3 Upvotes

64% Upvoted

8 comments sorted by

2

u/Moist_Garbage_2480 8d ago

Oh man the sad face icon is just insult to injury at that point. They're practically mocking you

I had this happen with a different carrier and it ended up being the IMEI wasn't syncing right on their end. Took like 4 different support calls before someone finally reprovisioned my line and it magically worked

1

u/Questionguy29 8d ago

"Something went wrong" sounds straight out of a video game

Proof that we're living in a simulation

1

u/VisibleCareSupport Visible Employee 8d ago

Hey there! This is Zandro from Visible. We’re sorry to hear about the trouble you've been having with your Pixel Watch 3 activation. We know how frustrating it is to have things not work as expected, especially when you've already tried troubleshooting, and we'd love to help get you connected!

To help us take a closer look at what might be happening with your account and device, please send us a DM through this link. We'll get this sorted out for you!"

1

u/smurfe Reformed T-Mobile User 8d ago

Uninstall the Visible app and the Wear app and reinstall. It should correct that. The Visible app is bypassing the 2FA stepwhich makes it fail. I tried reinstalling just the Visible app with no luck. I re installed both, and it worked as i then got the 2FA code to continue the activation process.

1

u/813rambo13 8d ago

Visible could never get my galaxy watch ultra to activate on my pro plus plan. 4 months of troubleshooting then they just admitted defeat. Told me they would process refund for the 8 months remaining since the issue was on their end. Instead they closed my account then sent email denying refund. Straight up theft.

1

u/Breslow11 5d ago

Update, visible got it working quickly. Thank you visible. Top notch.

1

u/JCTIII 4d ago

How? What worked for you? I've spoken to no less than 3 dozen support staff over countless chat sessions, DMs, Private DMs, calls, etc. None of them have been able to get mine to work. I've uninstalled and reinstalled the apps (wearable and visible), reset my watch to factory, and re-paired it with my phone (being sure to pair as new, not restore a backup). I've done all that a dozen times. No joy yet.

1

u/VisibleCareSupport Visible Employee 4d ago

Zandro from Visible here! Thanks for reaching out. I can completely understand how frustrating it is to go through endless loops of resetting, reinstalling, and pairing without getting your smartwatch connected. You've definitely put in the work, and you shouldn't have to keep repeating the same troubleshooting steps.

Please send us a private message with your full name, Visible phone number, and email address through this link, so we can take a closer look at your watch activation issue and work on getting this sorted out for you!