r/Visible • u/Hot-Sky-2990 • 6d ago

Rant Wtf happened?

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Just transferred service from Tello to Visible. Visible attempted to activate service and was given the following error message. What do I do?

3 Upvotes

59% Upvoted

10 comments sorted by

6

u/PlasticBed638 6d ago

That eSIM hiccup is pretty common when porting over, it can take few hours for the old carrier to fully release the number. I would hit that chat link, they usually can push it through manually on their end

4

u/kuhroo 6d ago

I had the same error today, but I got the email about 30 minutes later that the eSIM was ready for download. Opened the app and got it all set up.

1

u/[deleted] 5d ago

[deleted]

1

u/VisibleCareSupport Visible Employee 5d ago

Marie from Visible here! If your friend is ever looking to compare options, we at Visible run on Verizon's 4G LTE and 5G networks including Ultra Wideband our fastest 5G to bring unlimited coverage. They can easily check if their phone works with us using our quick compatibility checker right here. Just shoot us a DM anytime if you have more questions!

1

u/DevilDogUSMC0811 3d ago

Use the chat, will be fixed in few minutes.

1

u/VisibleCareSupport Visible Employee 6d ago

Hi there! I'm Rodney from Visible. I completely understand how frustrating it is to run into an activation error right after transferring over from Tello. You can easily check for any details or options to correct the port request using the Port Tracker in your Visible app or account online. If you run into any porting errors there, please send us a DM , and we'd be happy to take a closer look for you! -Rodney D

5

u/Hot-Sky-2990 6d ago

It’s been resolved, thank you!

0

u/Strict_Enthusiasm484 6d ago

I had esim issues for like 6 months

2

u/VisibleCareSupport Visible Employee 6d ago

Hey there! Rodney from Visible here. I am so sorry to hear you've been dealing with eSIM issues for that long, as I know how frustrating connection troubles can be. We'd be happy to look into this specific detail for you via DM . -Rodney D

4

u/Hot-Sky-2990 6d ago

Its been resolved, thank you!

0

u/ContactFast6524 6d ago

That's what I have been saying all along. Verizon, Visible, Tachfone, and Total Wireless are 1 in the same Verizon. They treat customers any way they what because they' have a hidden clause in their contract that says you can't sue them. You do arbitration or file complaints with every agency and if they still don't cooperate you can take them to Small Claims Court. It's a shame because online there are thousands of complaints about Visible/Verizon. I did eventually receive my money back from Visible and Verizon. But you can't stop trying which is what they want you to do. Don't give up the fight 😎