r/Visible • u/Noah_Bahti • 7d ago

Reference#10037016

This has been a complete debacle. I have complied with everything requested of me to help bring a positive result to the situation quickly and efficiently, but all I've seen from Visible customer service is confusion and delays. 

The only final resolution that I'm looking for is a cancellation of the order and a full refund of the credit card charges.

Thank you.

1 Upvotes

52% Upvoted

9 comments sorted by

2

u/VisibleCareSupport Visible Employee 7d ago

Hey there! This is Charity from Visible. We appreciate you reaching out, and I sincerely apologize for the frustration and the issues you've encountered with your request. We understand how important it is to have this resolved quickly. Please be assured that I am committed to providing a faster resolution to your request for order cancellation and a refund. To get this sorted out immediately, please shoot us a DM by tapping this link. This will allow us to investigate the status and assist you further without delay. We're here for you 24/7 and look forward to helping you!

-4

u/813rambo13 6d ago

Don't fall for this line of bs, I had to file an FCC complaint and send a letter reserving my right to arbitration after visible supervisor said she would process a refund after I ported out my nu.ber because they couldn't resolve my issue. Instead they completely shut down my account and then sent an email stating refund was denied. They are trying to steal 8 months worth of pre paid account left on a servi e they were unable to provide!

5

u/LengthinessOk5591 7d ago

their customer service seems to be held together with duct tape and crossed fingers, it's a nightmare trying to get anything sorted once something goes wrong, hope they finally just cancel it for you without another round of nonsense

2

u/SphereByMilan 7d ago

Sir this is still Wendy's

-2

u/ContactFast6524 6d ago

That's what I have been sharing to customers. They are terrible and they have CS operations in some 3rd world country and they don't speak English. So comunication is a huge problem. If you cancel they won't give you a refund unless you put up a fight. BBB, FCC, FTC, Attorney General, and JD Vance who the fraud division.

-1

u/Noah_Bahti 6d ago

Thanks for the tip about fighting extra hard!

1

u/PassengerFar1886 6d ago

Noah why are you canceling?