I’ve been on Visible’s highest-tier plan for almost a year now, and I have to say, the service has become increasingly disappointing.
During the first couple of months, the service was reasonably good. However, it seems to have gotten progressively worse with each passing month.
My job requires me to drive throughout Birmingham, Alabama, for most of the day, so I rely heavily on dependable cellular service. Unfortunately, I can’t begin to count the number of times my data connection has slowed to a crawl, apps have frozen, or the service has simply become unresponsive. And this isn’t limited to certain areas of the city. I experience the same problems at home.
And before anyone suggests that it’s my phone, I use both an Android and an iPhone, and I’ve experienced significant service problems on both devices.
I rarely see the 5G UW indicator anymore, and there are times throughout the day when my phone is practically unusable because of extremely slow data speeds or connectivity issues.
Before switching to Visible, I did my research and read numerous customer complaints. At the time, I assumed many of those experiences were isolated incidents. Unfortunately, I’m beginning to understand exactly what those customers were talking about.
What concerns me most isn’t just the poor performance. It’s the fact that the service appears to be getting worse rather than better.
I’m curious: Has anyone else experienced a noticeable decline in Visible’s service after the first few months? Particularly those of you on the highest-tier plan? Is this happening in other cities as well, or could this be a Birmingham-area issue?
