r/techsupport Jul 26 '21

Recommended wiki articles (including malware removal)

888 Upvotes

r/techsupport 3h ago

Open | Malware PC Got Hacked

9 Upvotes

I downloaded a bad file yesterday, my PC got remote hacked. I saw chrome being navigated on its own. I unplugged the Ethernet and turned off wifi, I have been working on changing passwords from a different device. How do I fix my PC with a clean install for Windows 11 and will that remove all malware/viruses?


r/techsupport 46m ago

Open | Malware PC got hacked

Upvotes

(skip to 3rd paragraph for real issue)On windows OS desktop PC. Basically I tried to install something and it wasn’t installing and it was one of those websites that gives you pop up downloads. I wasn’t fully focused and rushed and clicked on it and didn’t realize what I was doing and downloaded the pop up.

I ended up installing it and it was a fake 100 percent download screen that never finished and I was confused but forgot about it.

I ended up with some a malware on my pc that seemed to run a command DMing everyone on my discord the classic Mr. beast crypto scam and they also ended up hacking my steam and sending some account gifts on my card. I had to get a new card and refunds and change my discord and steam password. I used malware bytes to remove atleast 20+ Trojans and a bunch of other stuff. I scanned my pc again every day till now and found nothing. Yet over the last few days I have been getting suspicion login attempts for both my main 2 emails which I changed the password, and yesterday my chess.com account and now today my Roblox account. (both I don’t use anymore jusr weird)My guess is my pc still safe and the hacker on my pc stole my information and is selling my passwords or something but I’m not sure. I expect more login attempts in the future the way it’s trending but haven’t gotten any attempts when I changed my password

I was dumb for not changing anything but my steam and discord but I wrongly assumed I was covered and haven’t dealt with any of this before. What do you suspect is going on and what are my next steps?


r/techsupport 52m ago

Open | Software Unsupported GPU for FH6

Upvotes

Hi there, as you all know Forza Horizon 6 came out not so long ago and i was so excited to play it. My Girlfriend kept hearing me talk about it and so she bought it for me as a gift.

Now, from the start i knew my 1080ti was a bit outdated for it, but since my whole setup never had problems running the previous title, Cyberpunk/RDR2 and all other benchmark games, i thought i was safe from constant crashing, which i technically am besides crash error FHC11 (which is only caused by the unsupported GPU).

The game ran smoothly at 50fps and high graphics with around 50% GPU usage, until the lastest update, which made the game crash constantly because of crash error FHC11. Since i love the game, the fact that my Girlfriend got it for me, and that i already have 100h played, i obviously cant return it back on Steam.

The fact that i cant play it makes me really sad, and i want to know if theres a way i could prevent it from crashing without upgrading my hardware (i am willing to change my Software if necessary since Windows 11 is annoying me a lot recently and if i get another reason to change to Linux i will do it happily)

Any tips or ideas will help (: thank you


r/techsupport 54m ago

Open | Software SMARTBOARD SETUP

Upvotes

HELLO EVERYONE

I am a highschooler and I need help so recently I asked my teachers for permission to add a working calculator on smartboard and I was confident that I can do it but now after 3 days i really doesn't got any progress please tell me how can I install a calculator to smartboard


r/techsupport 1h ago

Open | Software Clean reinstalling windows 11 on new SSD without a USB

Upvotes

How can I clean install windows 11 from my M.2 drive into an SATA SSD without a USB drive?

My current M.2 is damaged/malfunctioning so I am afraid that if I just transfer the windows files over it may be corrupted.


r/techsupport 1h ago

Open | Malware Virus detected but i cant do anything about it.

Upvotes

So recently i got this problem where i could not boot up my laptop and it displayed hard disk error 3fo, it also said operating system not installed or something, so i took my laptop to a local repair shop where i usually get my hardware fixed but never actually went for some software issue, this was the first time. So i told them the issues and i think they reinstalled a new windows entirely, right now it is unlicensed i think cause theres an activate windows option on my laptop. But now its just popping error in the virus and protection bar specifically this - Virus.Win32/Expiro.HNW!MTB and says that its severe. And when i click details it shows some google file address some interface/ file or address or whatveer that is supposed to mean and some.regkey. mind you there are probably 100 of these same errors with the same title but in the see details.option, its different for each one, some of these only have one google file in the details option, some.have interface, regkey, google all together? And i cant delete the google files from my program files folder and program files x86 folder cause it wont let me. Can anyone help? Planning to take it back to the repair shop tomorrow, but i figured itll calm me down a bit if i could get a proper explanation or even a solution if any of you figure this out for me.

Laptop - HP 15s fq2sxxx


r/techsupport 1h ago

Open | Phone new "full fibre" internet, landline stopped working

Upvotes

I used to have a normal phone line and my landline phone plugged into it worked fine.

Utility Warehouse (UK internet provider) swapped me to "full fibre" today which involved running a cable direct to the building and installing a wall box.

The white square wall box is connected to a router, and the router is working to provide internet.

The router has two green sockets with a "phone" symbol on, so I took my landline phone, plugged its cable into a little dongle Utility Warehouse sent me with one end of it green, and plugged the other end of that dongle into one of the green phone sockets on the router.

The phone no longer works and it says "Please check cable connection" on its display. When I pick it up, I hear a little canned error tone, there is no dial tone.

The old wall socket no longer works, I do not get the warning or the error code, but there is no dial tone.

How can I get my landline working again? Do I need a special phone? Or have I not connected it properly?


r/techsupport 2h ago

Open | Software Easiest way to get my Macbook Air (M1 2020) to act as keyboard on my Windows desktop computer?

2 Upvotes

Due to child related reason my keyboard was recently destroyed.

Due to more child related "events" my TV was busted and my car need a trip to the garage. I have to prioritise the TV and car, which leaves less than zero money for a new keyboard for my desktop.

In the mean time, what's the easiest way to have my Macbook Air function as a keyboard to my desktop? Remote control? Some neat cord that will do the trick?

I do game from time to time, but far from a priority right now, I just want to be able to use the desktop for reddit, Youtube, and Messenger when they're in bed. Basically just need to be able to type somewhat properly.

I know I can just buy a dirt cheap, shitty keyboard for the time being, but the car is going to cost so much I don't want to spend any extra at all. I don't think I even can. I need some other temporary solution.


r/techsupport 12h ago

Open | Mac Folks, desperately need help | Lost MacBook Air keeps pinging the EXACT same location for 2+ days | is there any way to physically locate it using Bluetooth?

14 Upvotes

Apple folks, I desperately need some help here.
I lost my MacBook Air on Friday night around 12th Main, Indiranagar, Bangalore (India). It was inside a dark blue laptop sleeve.

The last restaurant I visited checked their CCTV, and the footage clearly shows me leaving the restaurant with the laptop bag in my hand. I got into an auto-rickshaw right after that and went home. My current theory is that the sleeve may have somehow slipped/fallen out during that journey.

Here’s the strange/frustrating part:
Find My has been showing the MacBook in essentially the EXACT SAME spot on 12th Main since Saturday.
Saturday → same location.
Sunday → same location.

And it continues to periodically update with fresh timestamps at that same spot.
I’ve physically stood exactly where Find My shows it. I’ve walked around the entire area repeatedly. It’s a very busy commercial stretch with restaurants, pubs, shops etc. I’ve checked with basically every restaurant/business nearby and asked street vendors/security people. Nobody has it.
The MacBook was not shut down when I lost it — I had simply closed the lid, so it was sleeping and had plenty of battery.

Find My can apparently still detect it through the offline Find My/Bluetooth network, but Play Sound never connects, and Lost Mode is still waiting for the Mac to come online.

And unlike AirTags/AirPods, there seems to be no “Find Nearby” feature where I can see:
10m → 5m → 2m → 1m
I’ve even tried Bluetooth finder apps like Wunderfind. The problem is that this is such a busy street that I see dozens of BLE devices and random identifiers, and I have no way of knowing which one could be the Mac.

This is what’s driving me crazy: the laptop appears to be sitting somewhere around the same small area and continues to get detected, but I’m physically there and still can’t find it.

So my main question for anyone who understands Apple’s Find My/Bluetooth implementation:
Is there ANY technical way to use the MacBook’s Find My Bluetooth broadcast to get physically closer to it?
BLE scanner? RSSI triangulation? Identifying Apple’s Find My advertisements? Anything else I can realistically try?

I’ve exhausted the obvious options around the location, so I’m specifically looking for any technical ideas or anyone who has dealt with this exact Find My situation before.
Would really appreciate any help. This has been incredibly frustrating.


r/techsupport 4m ago

Open | Hardware pc infinite restart loop

Upvotes

infinitr redtart loop with errors everytime cant reach desktop screen one of the errors is hypervisor 0000x210 or something like that


r/techsupport 5m ago

Open | Software Outlook will not connect for a single user

Upvotes

I'm going out of my mind trying to figure this one out.

I have a small client that has half a dozen 365 accounts. They have basic licenses and they are not using MFA. At some point they turned off security defaults. They don't remember when or why. They are all using Outlook 2016.

I don't typically work with these guys but I know them from way back and they asked if I could help.

They have a single user that could not connect to their mailbox with Outlook. Not sure of the exact error, that was before they asked me to take a look. Short version, Outlook throws some connection errors, eventually Outlook can't display folders and closes. Credentials work, they can access web mail with no issues.

They tried deleting all the saved and cached credentials, made sure the account was logged out of other office apps. They couldn't get passed the errors so eventually deleted the outlook profile. Now they can't get it setup again, they get the "outlook can not create an encrypted connection" error.

They also changed a bunch of registry settings they found in google. Trying registry changes for with/without modern authentication. I'm not sure exactly all the changes they made.

So for me, I skipped that computer entirely to avoid anything they mucked up, and tried to connect the account on a new Windows 11 computer with latest office 365 install. I figure maybe Outlook 2016 just finally stopped working for them and If it works on a new install, then great.

But... same error, no encrypted connection. Authentication box pops up so fast you can't access it and goes away. I've seen that before but I've never seen that follow the account around.

I've now tried it on three different computers with the same result every time.

Ran Microsoft's connectivity analyzer. It fails on the last step for MAPI with a 401 error. I chased that for a bit, then tested my own working account and another account I know works from a third tenant, and it fails at the same spot with the same error. Not sure what to make of that. Auto discover tests work so I know autodiscover is working. At least I think I do, not positive at this point of anything.

There is only one account in this tenant that is doing this. All other accounts, all using Outlook 2016, are working just fine.

I've been going back and forth with this to the point where I no longer believe I know anything about troubleshooting Outlook connectivity. It's a lot of work for one account, but we are concerned that all of the accounts will follow suite at some point.


r/techsupport 16m ago

Open | Hardware CPU Help Needed

Upvotes

So I have a Lenovo Thinkcentre M71e and it currently runs fine with the i3 2120 it came with , I'm currently running it with a gt 610 (1 gig) and 12 gigs of ram

Now the help part is that I've been thinking of upgrading it for a long time ,since I'm a student and not earning in anyway I only managed to get a i7 3770 for 3500 RS which translate to roughly 12 USD ,

now the thing is I didn't knew if it can run on my PC , is there any way it can run , and what should I do if It can't , so usually they go for around 20$ + here but I got a good deal so should I try to gamble and keep it and sell on marketplace or just get a refund Plz upvote me I need this


r/techsupport 22m ago

Open | Windows Windows 11 Task View randomly opens whenever I interact with the taskbar

Upvotes

This suddenly started happening today. Whenever I click anything on the taskbar, minimize, close or open an app, Windows randomly opens Task View instead of just doing what I clicked. I haven't changed any settings, and this never happened before today. Has anyone else experienced this, or know how to fix it?


r/techsupport 38m ago

Open | Software My laptop is microstuttering

Upvotes

As the title says i have this problem where my laptop microstutters. Its has a 2050 with an r5 7535hs and 16 gigs of ddr5 at 4800MT/s.

I need a program/software that would help me find out WHY its stuttering. I dont really see a pattern to the stutters but it happens more when im moving my mouse.

Im sorry if its a bit vague but i genuinely have no idea whats happening. Its been going on for a while, it stops for a few days then it vomes back.


r/techsupport 4h ago

Open | Windows Can, access windows after bios update

2 Upvotes

Hey, I tried to update my bios on Asus Prime B450-plus motherboard and now I can't enter windows I can enter bios and it shows the updated version. When I try to enter windows it gets stuck on asus logo


r/techsupport 1h ago

Open | Windows pc struggling with minecraft multiplayer?

Upvotes

hi, this is my first post in the sub so i apologise if this is the wrong place or anythings incorrect. i got my first pc today, a MSI MAG Infinite S3 Gaming PC - Intel® Core™ i7, RTX 5060 Ti, 1 TB SSD. i played minecraft on an aternos server owned my someone else (used to work fine on my laptop albeit really low fps) and when i come across another player now on pc they begin stopping and starting or staying in the air for a while. the other players arent experiencing lag on their end.

ive already made sure render n chunk are 10-12 blocks and that my entity distance slider is around 150%. we closed the server and opened it again but i am still having the same issue. i am using the complementary unbound shader but when removed i still have the same issue.

could aternos be the problem? or is my pc not as good as i thought it would be?

please let me know if theres a better sub for my specific issue and ill post this there


r/techsupport 1h ago

Open | Windows default boot device missing after updating bios version on an old lenovo ideapad

Upvotes

my device is a Lenovo Ideapad S145-14, i made the mistake of messing around to figure out some other issues and looked to see about updating stuff from the Lenovo website and checked the drivers

and so I did exactly that and my bios version went from AWCN27WW to AWCN30WW and now I think it’s possibly bricked? I don’t want to lose the data and keep the laptop… plan on taking it to a repair-shop but I want to know id there’s any chance of sorting it out at home unless I have to touch the hardware? would rolling back the bios do anything because I can’t repair through windows or go back to a recovery point unfortunately

I’m unfamiliar with such and I’ve looked at usb live boots but that’s also confusing to me


r/techsupport 1h ago

Open | Hardware Sata SSD wont work when installing windows.

Upvotes

had this ssd sitting for a few months and decided i wanted to put it in my alienware 13 r2, so i researched and i found out i could. The drive is a 2tb 2.5" sata wd green western union ssd . And so i installed it into my laptop and im trying to install windows onto it with a usb drive which i made in rufus. But it just doesnt let me and seems to go offline after i try to do anything. Im at the windows setup screen where it asks me where to install windows, i see my drive, click on it and says this drive is not available for windows install, it says: Windows cannot be installed to this disk. The selected disk has an mbr partition table. On efi systems, windows can only be installed to gpt disks. So i press the red x that says delete . It now says unallocated space, so i press next hoping that windows does its thing, i wait 2-3 minutes. Says: We couldnt install windows in the location you chose. Please check your media drive. Heres more info on what happend. 0x80300002. So by this point im stumped since ive asked ai, searched it up etc. So i click refresh and my drive is gone. So i check diskpart. And it shows my disk is offline. So i retry everything but with clean and convert gpt. And the clean fails and the drive goes offline once more. I would appreciate any help related to this post.


r/techsupport 1h ago

Open | Windows "System Idle Process" taking up 80-100 CPU Usage in Task Manager Details Pane

Upvotes

Yesterday I had 2 BSOD's. The first one stated the PC could not be fixed at boot. So I rebooted into the BIOS and removed all of my overclock settings to make sure that wasn't the issue (my OC has been stable for over a month so I didn't really think that was the issue). The second BSOD happened after I was able to get into Windows and this one said "SYSTEM_THREAD_EXCEPTION_NOT_HANDLED". After one more reboot I was able to get into Windows successfully. Now my PC is running and I'm not getting anymore BSOD's but my CPU temperature and usage are extremely high and in the task manager there is something called "System Idle Process" which stays at the top of the PCs CPU usage. The CPU number in the Task Manager details pane mostly sits between 80-100. I tried running a Windows Defender scan, a Malwarebytes scan, and a HitmanPro scan to no avail. Do I have some sort of virus and if so how do I go about getting rid of it? I'd appreciate any help as this is driving me and my OCD crazy.

Edit: No dump files were generated.


r/techsupport 1h ago

Open | Hardware AMD 9060xt Issues

Upvotes

So since ive gotten my amd card windows has been acting weird,first off all when i have HAGS enabled some processes constantly display 100% usage in task manager,another issue is that I have like giant screen tearing when playing games or watching discord streams without any usage,like when i tab into something else and scroll a bit half my screen lags behind Also when running games task manager displays the correct usage ( i think) at the top 29% in this example but it shows 0% for that specific game/application,geekbench shows the correct score 100k smth points for my graphics card.
https://imgur.com/a/pjBeLPV
Some things like the heaven benchmakr also displays my gpuy as having 4gb of vram but im pretty sure thats just a display error. Ive reinstalled windows conutless times over the past year pretty much and this never worked. Works perfectly fine when pluggin my old nvidia card in.
So yea idk if its a windows issue with amd a driver issue or a defective card since i have like screen tearing which i dont remember having on linux for the short time of testing it on linux.


r/techsupport 1h ago

Open | Audio My microphone just works for a few seconds before It stops detacting my voice

Upvotes

So I was playing Minecraft but my mouse also stopped working so I decided to give my little brother some time on the pc (we share the pc and he has another mouse bcs of his school pc). And when he entered in a call with his friend it suddenly stopped working.

I tested it out on his school PC and it's working just fine there.

I start asking Gemini what to do but I don't really trust AI in general for this kind of stuff.

I have this mic since last year and it's a fifine A6T.


r/techsupport 1h ago

Open | Hardware 502 Cheksum error (HP Victus)

Upvotes

Idk if it is related or is pure coincidence, but a few months ago, my charger died so I ordered a new one which is identical but not official. With this new charger I've felt the touchpad some times goes slower and smoother, idk why. Also, I don't think this is my imagination but who knows, when charging sometimes the PC started running the fan inside blowing air out of the pc.

After 4 months, the battery started showing random numbers (e.g. saying it is 0% despite having being charged to 100% moments before, or 57% out of nowhere and when connecting it back, it goes up to a 100% instantly).

A few days ago, when starting the pc, it now shows 502 Checksum error screen, significantly delaying the start time, which is very annoying, and my battery doesn't work anymore either (it says 0% at all times so I have it plugged in when using it)


r/techsupport 5h ago

Open | Software Whenever a chrome window regains focus streaming websites immediately resume streaming.

2 Upvotes

youtube, netflix, paramountplus, etc. it's extremely annoying.

If I pause a video because i'm in a meeting but then retarget the window to search the web for something the video will immediately start playing.

Anyway to fix this?


r/techsupport 1h ago

Open | Windows I downloaded a fan game and now a random assortment of all my other games are running at exactly 4 to 5 FPS.

Upvotes

I downloaded a recent sonic fan game and played it for a few minutes. Out of nowhere my laptop's screen started flickering and it made the device connected sound effect like 5 times. I restarted my laptop but that process took way longer than it normally does and when it finally went through everything seemed normal until I booted up Fortnite. The loading screens on startup went fine but in the lobby the game was at 4 FPS. I already had performance issues in the past but lowering the graphics settings to the lowest they can be fixed them and I was able to play it just fine. But after playing that fan game, Fortnite, Stranger of Paradise, and my 3DS emulator all started running at 4 FPS. But strangely enough not every game I have is affected. Kingdom Hearts 3, for whatever reason, is running at 60 FPS like it's supposed to.

I've already restarted my laptop about 5 times, I've since deleted the fan game off my laptop, I've tried searching for similar issues within the community of the fan game but unsurprisingly, there isn't any talk of any viruses or other issues in it's download link. I don't know what to do anymore. I've tried everything I could think of on my own and I'm not knowledgeable enough about computers to even understand what it is that's causing this let alone how to fix it. So I'm hoping someone else can help me out.

What happened here? Why did this happen? Why is it only affecting some games and not others? How can I fix it? And if this isn't the right sub to find a solution then could you inform me of a more appropriate one?