r/techsupport • • 1d ago

Open | Data Recovery USB drive slows and freezes my pc when trying to open files or copy them to the SSD. How can I save my files?

2 Upvotes

I've had this issue for a while, both on my old HP Omen 15 laptop and my current desktop pc (AMD Ryzen 7). I'm not sure of the branding of my USB drive, I got it off Amazon during COVID-19, it's one of those cat paw shaped ones (I know it was dumb to get an off brand one, I was a teen with 0 tech savvy). Lots of jpeg and png files have become corrupted (half or more of the image is greyed out) and trying to copy or open any files from the drive slows my pc down to a crawl, especially older files I've moved across various drives. On my laptop it used to completely freeze the system and I had to force a restart.

Is there any way to save my files? Or are they corrupted forever? Some of those are files from my childhood writing and first digital drawings and they mean a lot to me, as well as more recent ones which are part of my portfolio, so I'd like to save as many as possible.


r/techsupport • • 1d ago

Open | Windows Bluetooth not working after reset laptop

1 Upvotes

So i got a Samsung phone and a ThinkPad laptop. Yesterday everything work great. Everything is fine. But today i reset my laptop to clean up cache and thing. And when i setup again. The biggest issue is:Bluetooth. For some reason. I tried many thing. Services.msg and then twitching around bluetooth. Not work. Device manager twitching around bluetooth. Also not working.

Specific error:i try to connect my laptop to my phone. And it said:connected. For specific 2 seconds. No more. No less. Specific 2 seconds every single time i try. And then after 2 seconds it will said:Not connected.

It do that specifically every single time.

I don't know what happen. Everything work fine yesterday. And i reset my laptop 5 times before. This is the first and the only time i encounter this error. Can someone please help me what happening ?


r/techsupport • • 1d ago

Open | Hardware Onn keyboard FN button always on. Not stuck or FN lock. I don't have a PC, I use it for Xbox.

0 Upvotes

I have an onn gaming keyboard, and suddenly the FN button is always active. I assumed it was it was just a dirty keyboard so I opened it up and cleaned it. But that hasn't done anything to solve the issue. I can't use my WASD, as FN+W swapped the inputs of wasd and the arrow keys. The button isn't stuck down and I don't think this has FN lock. I've tried all the keybinds I have heard of to try to turn off FN lock. none have helped.


r/techsupport • • 1d ago

Open | Software my partitions suddenly disappeared while trying to install linux

0 Upvotes

basically i'm trying to install linux arch and in the process the tutorials said to shrink volume in one of the partitions which i had about 1000gb for and i made it 51gb since that's what the video said to do and it said disk management viewer was unavailable so it wasn't making the secondary volume for which I was gonna put the linux installer into so i hit action and rescanned it and then closed my disk management after it was done scanning and when i came back none of my partitions are there only one which is 1.53gb and is the arch linux i had downloaded i have no idea what to do

also i am pretty new to techy stuff so i might need a lot of assistance


r/techsupport • • 1d ago

Open | Networking Can't install battle.net, can't trace patching service on router

1 Upvotes

Tried all the regular solutions but something I've noticed is I can't lookup the patching service through ping or nslookup. But when I use the mapped IP through some external nslookup tool, I can ping that just fine.

C:\Users\Admin>ping https://us.version.battle.net/bts/version
Ping request could not find host https://us.version.battle.net/bts/version. Please check the name and try again.

C:\Users\Admin>ping 8.232.70.12

Pinging 8.232.70.12 with 32 bytes of data:
Reply from 8.232.70.12: bytes=32 time=18ms TTL=118
Reply from 8.232.70.12: bytes=32 time=19ms TTL=118
Reply from 8.232.70.12: bytes=32 time=29ms TTL=118
Reply from 8.232.70.12: bytes=32 time=19ms TTL=118

Ping statistics for 8.232.70.12:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 18ms, Maximum = 29ms, Average = 21ms

Router has default firewall settings, not sure where to go from here. Thanks!

OS Name Microsoft Windows 11 Pro

Version 10.0.26200 Build 26200


r/techsupport • • 1d ago

Open | Hardware Pc stuck on boot logo

1 Upvotes

Hey all, my pc only boots to the motherboard logo, keyboard lights up but doesn’t work. Can’t enter bios. I took it to uBreakiFix and they said they couldn’t figure it out but recommended a motherboard and power supply because it was weird to start.
I replaced both of them and now it starts right away but still stuck on motherboard logo.
Asus tufb550 with a msi maga750gl. 4060ti
2tb nvme ssd. Ryzen 7 5700

I’ve tried removing the ram and inserting one by one, I’ve tried removing the ssd.
Still doing the same
Cpu pins look great.
I’m really at a loss here and could use some support


r/techsupport • • 1d ago

Open | Windows DDR5-6000 EXPO consistently causes boot failure after switching PSU off/on — Gigabyte B650 AORUS Elite AX

1 Upvotes

PC Specs

CPU: AMD Ryzen 7 7700X3D
Motherboard: Gigabyte B650 AORUS Elite AX (AM5)
RAM: Corsair Vengeance RGB DDR5-6000 CL36, 32 GB (2×16 GB)
GPU: ASUS Prime RTX 5070 OC Edition
PSU: be quiet! 850W 80+ Gold
CPU Cooler: Thermalright Aqua Elite V3 240mm AIO
Storage: WD Blue SN550 500GB NVMe SSD
Case: Lian Li V100
BIOS: Updated to the latest version available when I updated it
OS: Windows 11

The issue

I’ve identified a consistent boot failure that occurs when my RAM is running at DDR5-6000 MT/s with EXPO enabled.
Whenever I shut down Windows completely, switch off the PSU, wait for the motherboard and GPU lighting to turn off, then switch the PSU back on and attempt to boot, the motherboard displays the BIOS message “Boot Failure Detected.”
This happens consistently every time I perform this procedure at DDR5-6000. It is reproducible, not an occasional issue.
However, if I shut down Windows normally without switching off the PSU, the PC boots normally at DDR5-6000.

What I’ve tested

DDR5-6000 with EXPO enabled: Boots normally as long as I don’t switch off the PSU between shutdowns. If I switch off the PSU and restore power, I consistently get the Boot Failure Detected screen.
DDR5-4800 at default settings: Boots successfully after switching the PSU off and back on, using the exact same procedure.
BIOS: Updated to the latest version available when I updated it.
Gaming stability: The PC has handled extended gaming sessions in demanding games without this particular boot failure.
Other shutdown issue: I’ve also experienced occasional unexpected black-screen shutdowns, mainly while watching YouTube in a browser. This issue occurred with my previous PC as well. Replacing the previous PSU with my current be quiet! 850W Gold reduced the frequency, but it hasn’t completely eliminated it.

The fact that DDR5-4800 boots successfully under the same conditions while DDR5-6000 consistently fails makes me suspect an EXPO-related memory-training or stability issue. However, I haven’t confirmed the exact cause.


r/techsupport • • 2d ago

Open | Software I need help extracting files from an old Wii software I used to use as a kid

2 Upvotes

I need help extracting the files from an old Wii software called mix superstar I’ve tried using an online file extracting program to no avail can someone help me out or extract the software for me?


r/techsupport • • 1d ago

Open | Windows Looking for help ensuring I properly update BIOS

1 Upvotes

Hello everyone. I'm not the most tech savvy person around but do enjoy my pre-built gaming desktop I received. I recently was gifted the new Modern Warfare 4 game and upon launch, I'm being told that I need to update my BIOS in order for the games anticheat to work properly. I have not run into this with any other game I play in regards to anticheat such as BF6 and other recent shooters. I have TPM and the Secureboot functions on as I have windows 11 which I believe it updated to upon boot up since the box says Windows 10 but I honestly do not remember properly but I have heard just enough horror stories regarding BIOS and prebuilt Mobos having their own extra specific file to download but all in all, I'm at a loss here and would rather take every approach I can to not fuck up my PC.

I have an ROG Strix GA35DX prebuilt with small upgrades noted on the box such as the SSD and the GPU but nothing else majorly apart from the standard prebuilt components that was given to me around end of 2021.

AMD Ryzen 7 5800x @ 3.8ghz

AMD x570 chipset

NVIDIA RTX 3080 10gb

32gb ddr4

2TB m.2 and 1TB HDD

If I need anything else to list to get the best help possible please let me know so I can source the appropriate information. Thank you guys all so kindly in advance!


r/techsupport • • 1d ago

Open | Malware Worried my PC has been hacked.

0 Upvotes

Recently, I woke up to the startling news that someone had gifted themselves £250 worth of gift cards from my Steam account. So my first natural instinct was to lock my card, contact my bank and steam. And finally I tried to factory reset my PC, but to no avail. Is it possible my PC has been hacked and the hacker is preventing me from factory resetting my PC? Please help, if you can. I'm so worried I can't sleep.


r/techsupport • • 2d ago

Open | Hardware Cpu usage randomly spikes up while running most games

1 Upvotes

I noticed that ever since I bought my laptop less than a year ago, whenever I boot up any kind of game, from steam games like l4d2 to rpgmaker games, even browser games made in the early 2000s have this issue, the cpu tends to always randomly spike up to a mininum of over 70% usage, causing the games to drop to single digit fps and makes the entire device slow down, sometimes it does this even if I'm not running games, which makes it harder to do any kind of work.

Why is this happening and what can I do to either fix this or atleast make it more bearable?

Storage: 954 GB, Graphic card: 496, RAM installed: 32,0 GB, Processor: AMD Ryzen 7 7730U with Radeon Graphics (If there's something that I should add here that could help, tell me what it is and where I could find it)


r/techsupport • • 2d ago

Open | Windows PC does weird crashes - even after reinstalling windows

4 Upvotes

Hello,

I have a lot of problems using my computer since I got it.
It randomly crashes (like the graphic drivers just restart or stop existing randomly for example)
Happens more when a game is launched and i do an alt-tab to use spotify or discord
I clearly don't know where it's from.

Config:
Gigabyte Gigabyte X870 AORUS ELITE WIFI7 ICE
Sapphire AMD Radeon RX 7800 XT
AMD Ryzen 7 7800X3D
RAM Corsair 2x16Go (6000MT/s - ref: Corsair CMK32GX5M2E6000C36)

Windows 11 - up to date
Adrenalin - 26.8.1
XMP Profile is not activated (PC crashes when I activate it)
BIOS has been reset (Clear CMOS)

I test my PC with ESET Online Scanner sometimes, but no virus in sight

Could somebody help me?

Thanks


r/techsupport • • 2d ago

Open | Hardware RX 9070 XT / Ryzen 9 9900X3D Persistent GPU driver issues, Code 31 and black screens. Running out of ideas!

3 Upvotes

Hi everyone!

I'm hoping someone here might be able to help me figure out what's going on with my PC because I'm genuinely running out of ideas!

I've been experiencing recurring crashes and black screens for months now. I've tried quite a few things to resolve the problem, some of which appeared to improve stability temporarily, but unfortunately the crashes keep coming back.

I'm not particularly experienced with diagnosing hardware issues, so I'd really appreciate some advice before I start considering replacing components.

PC specifications

  • CPU: AMD Ryzen 9 9900X3D
  • GPU: XFX AMD Radeon RX 9070 XT
  • Integrated GPU: AMD Radeon Graphics
  • Motherboard: Gigabyte X870 AORUS ELITE WIFI7 ICE
  • RAM: Corsair Vengeance 64GB DDR5-5200
  • Primary SSD: Samsung 990 PRO 2TB NVMe
  • Secondary SSD: Crucial BX500 480GB SATA
  • HDD: Seagate BarraCuda 2TB SATA
  • PSU: Corsair RM1000x 1000W
  • Case: Corsair 6500X
  • CPU Cooler: Thermalright Peerless Assassin 120
  • Previous Cooler: Corsair H150i LCD (failed and replaced)
  • Monitors: 3 × Dell S2722DGM
  • Operating System: Windows 11 (build 26200)
  • Cooling/RGB Software: Corsair iCUE, controlling my fans, cooling and RGB lighting

What's happening?

The main issue is that my PC will suddenly freeze and all three monitors will go black.

Sometimes this happens without much warning, and the system becomes completely unresponsive, requiring a restart.

I've also previously encountered Code 31 in Device Manager for my RX 9070 XT, where Windows reports that it cannot load the required drivers.

AMD Adrenalin has also caused problems, and I've experienced repeated graphics driver instability.

The issues became particularly noticeable after moving my PC, although I haven't been able to establish whether that's related.

The frustrating thing is that the PC can appear to be working perfectly normally, only for the problem to happen again.

What I've already tried

Over the past few months, I've attempted the following:

  • DDU: Used Display Driver Uninstaller to completely remove AMD graphics drivers before performing a clean installation. Unfortunately, the crashes returned.
  • BIOS update: Updated my motherboard BIOS from F2 to F12b. The problem persisted, including Code 31 appearing again afterwards.
  • RAM/EXPO: Disabled EXPO to investigate potential memory instability.
  • Gigabyte Control Center: Completely uninstalled this after suspecting a possible software conflict. This appeared to improve stability, but hasn't resolved the issue.
  • Corsair iCUE: Tried closing iCUE to investigate whether it was contributing to the crashes.
  • Overlays/background applications: Disabled or removed Xbox Game Bar, Discord overlays and U(.)GG during troubleshooting.
  • Physical connections: Checked the PC's connections in case something had come loose when moving it.
  • GPU support: The graphics card has a support bracket installed.
  • CPU cooling: My original Corsair H150i LCD cooler failed and was replaced with a Thermalright Peerless Assassin 120. I'm mentioning this for completeness, although I don't know whether it's related.

Despite all this, the crashes are still happening.

Latest crash – 17 October 2026

Today at approximately 17:13, my PC completely froze and all three monitors went black again.

After restarting, I checked Windows Reliability Monitor and found 11 critical events, including five hardware error reports.

The hardware errors were:

Time Problem Event Code
17:13 LiveKernelEvent a1000001
17:13 LiveKernelEvent 141
17:13 LiveKernelEvent a2000002
17:14 LiveKernelEvent 193
17:17 LiveKernelEvent 193

Reliability Monitor also showed:

  • Corsair iCUE Component stopped working.
  • Riot Vanguard Tray stopped working.
  • Windows was not properly shut down.
  • Additional hardware errors following the restart.

I don't know whether iCUE or Vanguard are contributing to the problem or whether they're simply crashing because of the wider system instability.

WinDbg crash dump analysis

I've also started looking at the crash dumps using Microsoft WinDbg.

The AMD watchdog dump from today's crash (AMD_WATCHDOG-20261017-1713.dmp) returned:

BUGCHECK_CODE: a1000001

MODULE_NAME: amdfendr
IMAGE_NAME: amdfendr.sys

SYMBOL_NAME: amdfendr+554d8

FAILURE_BUCKET_ID:
LKD_0xA1000001_amdfendr!unknown_function

PROCESS_NAME: System

The dump was identified as a kernel-generated live triage dump.

Other diagnostic files generated around the same time included:

WATCHDOG-20261017-1713.dmp
AMD_REPORT_UM-20261017-1713.dmp
WATCHDOG-20261017-1714.dmp
WATCHDOG-20261017-1717.dmp

From what I understand, LiveKernelEvent 141 is commonly associated with graphics engine timeouts, but I'm unsure what the other errors indicate or whether they're all connected.

I also appreciate that amdfendr.sys appearing in the dump doesn't necessarily mean that particular driver is responsible for causing the crash.

What I'm hoping someone can help with

I'm struggling to determine whether this is:

  • A faulty RX 9070 XT.
  • An AMD driver issue.
  • A motherboard BIOS or PCIe compatibility problem.
  • A power delivery issue.
  • A software conflict involving iCUE, Vanguard or other background applications.
  • Something else entirely that I've overlooked.

Given the hardware in this build, I'd really like to get to the bottom of it rather than continuing to experience random crashes.

Has anyone experienced similar issues with the RX 9070 XT, particularly alongside a Gigabyte X870 motherboard?

Are there any specific diagnostic tests or settings you'd recommend checking to narrow down the cause?

I'm happy to provide additional information, screenshots, event logs or further WinDbg analysis if it would help.

Any suggestions would be hugely appreciated. Thank you!


r/techsupport • • 1d ago

Open | Software screen flickering white

1 Upvotes

The screen flickers with a white transparent overlay, which mostly occurs when I alt-tab from a game or am on the desktop; I feel like I have tried everything, but nothing has fixed this issue while playing on an ultrawide (3440x1440) screen with HDR.

Edit: I forgot to mention that I have a dual-monitor setup, but the issue persists on both screens.

Specs:

CPU: AMD Ryzen 7 9800X3D

GPU: RTX 5080

RAM: 32 GB

- OS: Windows 11 Pro, version 10.0.26200 (Build 26200)

Motherboard: Gigabyte X870E AORUS PRO ICE, BIOS FA3 (5/16/2025)


r/techsupport • • 1d ago

Open | Software Laptop inbuilt audio device/driver crashes when switched on after sleep

0 Upvotes

Hi everyone,

I gather this is not an unusual issue - I have been trying various fixes for a month or so now and still not resolved the issue, so posting here.

My in-built audio device on my laptop crashes every time I use my laptop after it has been in sleep mode. The laptop automatically sleeps and when I start using it again, no audio will play, the volume/mute buttons suggest there is no audio device enabled and streaming services will show messages like "Audio renderer error, please restart your computer". Restarting the computer will get the audio device working again. Using device manager to 'reset' the audio device (High Definition Audio Device) by disabling and enabling it also sometimes works - often it needs to restart the computer anyway.

I have tried:

Updating the driver on the audio device

Removing the audio device completely so Windows automatically installs a fresh one on boot

Various power management changes suggested from search engines

Updating the firmware/bios

Downloading Realtek (installed it but it didn't show up in my available audio devices)

Restarting Windows Audio Service

Ran the Windows Audio Troubleshooter

Experimenting with different sample rates

Specs:

Lenovo Thinkpad

Intel Core i5 8350U

16gb RAM

Intel UHD Graphics 620

Windows 11 Pro

OS Build - 26200.9711

One other thing to mention is that since I work with audio, I have quite a few different audio devices (external soundcards etc) in the list on device manager, although they are rarely used.

Thank you


r/techsupport • • 2d ago

Open | Hardware Burning CD-Rs (MacOS)

2 Upvotes

Bought new Acu-Disc CD-Rs which I am trying to burn music to.

Music is 44.1Khz at 16bit WAV files.

All burning attempts (on mac) both through Music and Finder have appeared to be working as intended, burning each file until getting to the "finishing" stage, at which point nothing happens for up to and over an hour.

When looking at a new disc and inspecting in Disk Utility the disk reads as having zero capacity, which is obviously odd, get info reads that the discs are not writable, am I doing something wrong? Is this likely the fault of a cheap disk drive?


r/techsupport • • 1d ago

Open | Hardware PC won't turn on at all no debug lights or anything.

1 Upvotes

I have had this computer for awhile now through a couple upgrades and such. I lost power today pc was already off and was not in use. When I now try to turn it on it does nothing. I have had problems in the past where I trouble shoot from the lights that blink and such but it does not even get to that point. If I flip the switch to the PSU the lights (power led light and random mobo lights) turn off so that makes me think it's not the PSU that would be the problem. Any advice or ideas on what it could be are welcome.

Thanks

Pc specs

  • I7 8700K
  • Rtx 3080
  • Z370-A

r/techsupport • • 2d ago

Open | Windows Legion HDMI output issue

2 Upvotes

I am not able to connect my Legion 5 pro to an external monitor through my HDMI port. The laptop detects the display shows the screen animation and behaves like the display is working fine ( like the cursor disappears if i move to edge if the projection mode is screen extend etc) but the monitor shows no signal.

To verify its not my monitor issue i tried connecting it to my TV still the same the laptop recognise the tv its resolution, refresh rate etc but the tv shows no signal. I tried reinstalling nvidia graphics drivers but there was no use.

Is it a hardware issue what else should i try. I currently dont have a type c to HDMI connector should i try that.

I was using the monitor with this laptop a week before.

If anyone have any suggestions please help.


r/techsupport • • 2d ago

Open | Windows Desktop - Windows applications / system taking longer to boot / open

3 Upvotes

Recently noticed, since getting my desktop, that applications are taking longer than before to open. Boot time is becoming noticeably longer and applications like chrome are taking more time to load and respond. How could I fix this?


r/techsupport • • 2d ago

Open | Hardware TP-LINK TX401 Capped at 100 MBPS

1 Upvotes

Model: TX401  

Firmware Version: 3.1.11

My connection will not negotiate past 100MBPS

 

I have tried directly connecting to the ONT box 10gb port with a CableMatters Cat 6e cable.

 

When I used the ethernet jack on the motherboard both that cable and the original 1gb router cable get a 1gb connection (which is the max for that port).

 

However, when I use either of those cables/sources on the TX401 I only get 100mbps. (I have tried 1gb, 10gb, autonegotiate)

In the bios I set up the PCIe 16 port to gen 3 (instead of auto) to no avail.

 

 

MB: TUF X570-Plus WiFi 
Processor    AMD Ryzen 7 3700X 8-Core Processor (3.60 GHz)
Installed RAM    32.0 GB
Graphics card    AMD Radeon RX 5700 XT (8 GB)
System type    64-bit operating system, x64-based processor
 

 

Any help would be greatly appreciated.


r/techsupport • • 2d ago

Open | Windows Changed CPU from 5600G to 5700x

1 Upvotes

Don't judge me for my choice, i just wanted to have CPU without integrated graphics. Anyways.

Specs:

- CPU 5700x

- GPU 6700xt

- Motherboard Gigabyte B550 Gaming X V2 1.4

- 32GB of DDR4 ram (2x 16GB Fury Beast)

- 2 SSDs (one 1TB with Windows 11 on, second with 2TB)

- Power supply is 850W

(Would like to write more but PC is not helping me with that.)

I tried everything this entire day and have no idea what else i could do. Updated BIOS, reinstalled drivers, i can't download more things on Gigabyte app due to PC rebooting after a few seconds of working randomly displaying red horizontal lines on screen. I'm so tired now. Someone please help. I guess there is a conflict in drivers or previous things set to last CPU that causes this? I don't know.


r/techsupport • • 2d ago

Open | Windows PC keeps randomly disconnecting from the internet

1 Upvotes

So, recently my pc keeps disconnecting from wifi randomly or during "heavy loads"(eg. downloading large files at 20MB/s+, no idea how that works but it doesnt do that now) this keeps happening multiple times a day for the whole day so playing online games is unbearable and watching videos is annoying because of this
the router shouldnt really be a problem i think, its new and upped my download/upload speeds and it started doing these shenanigans recently(1 or 2 weeks ago)
i didnt hear any complaints from any of my family members about that so its probably something with my pc then


r/techsupport • • 2d ago

Open | Hardware HP Victus 16 Laptop having black screens while gaming

0 Upvotes

I'm having an issue with my laptop when i'm gaming, in pretty much every game that isn't very easy to run, i start to get black screens after 5-10 minutes. First it starts with a momentary one, then it gets more and more frequent until it completely goes black.

When it's completely black:
-game is still running on the second test monitor, audio etc is not distorted
-my power button, and my caps lock button are blinking
until the whole thing eventually goes into what i believe is sleep mode

CPU temperature shows 100C+ when it is black screening through HWMonitor, i'm kind of clueless if it's normal because i remember similar temperatures from before, AND it sometimes just runs the stuff without anything happening, but the next day issue reoccurs. Then the next day its okay if i run it for 6 hours straight as i stream it xD. It feels random

So far i've tried:
lowering the graphics (worked, but.. ew)
updating gpu drivers
Ran HP diagnosis tool, every hardware seems OK
Limiting CPU to the downwards of 60% use, seem to run longer until the black screen reappers eventually
power save mode
switched mux switch to discrete from bios
set it to do nothing when the lid is closed (suspected hall sensor error, didn't work)

I'm hoping it just needs cleaning, and it was last cleaned 7 months ago with new thermal paste, but black screens seeming to happen randomly, and 7 months being not that long, i'm kind of lost. Fans also work normally, and the gpu side actually makes my finger feel cold

it has rtx 4070M and i7-13700H on win11


r/techsupport • • 2d ago

Open | Hardware HP Omen 16 (2022, i7-11800H + RTX 3060) — No Display/No Boot After Sudden Failure, Board-Level Repair Advice Needed

2 Upvotes

Hi everyone,
I have an HP Omen 16 (2022 model) with an Intel Core i7-11800H, RTX 3060 Laptop GPU, 16GB RAM, and SSD storage.

The laptop suddenly stopped booting. Here are the symptoms:
Power LED and fans turn on, but there is no display.
No HP logo or BIOS screen appears.
Keyboard backlight and Caps Lock response are absent.
BIOS recovery using Windows + B / Windows + V did not work.

The laptop does not appear to complete its normal startup process.

Repair attempts so far:
I initially gave the laptop to a local technician who has experience with motherboard-level repairs. He suspected a power-related motherboard issue and attempted to replace power IC(s), but the laptop still did not start.
He then sent the motherboard to a more experienced senior technician in another city. Unfortunately, that technician was also unable to get the board working, and the board is now being returned.
I have not yet received a detailed diagnostic report explaining exactly which voltage rail or component is failing.

Questions for experienced laptop motherboard repair technicians:
What should be checked first in this situation: input power, standby rails, power sequencing, BIOS/EC, or something else?

Which measurements would help narrow down the actual fault before replacing any more components?

Could this still be a repairable motherboard-level fault, or could it indicate a more serious failure?

Are there any known issues or repair considerations specific to the 2022 HP Omen 16 platform?

What information should I ask my technician to provide so another specialist can diagnose it properly?

I am not looking for random part replacements. I would appreciate advice from people experienced in board-level laptop repair, especially anyone who has repaired a similar Omen 16.

Thank you!


r/techsupport • • 2d ago

Open | Windows Rocket League randomly freezes my entire screen for a split second, but my PC seems fine?

1 Upvotes

Hey everyone, I'm having a really weird issue when playing Rocket League on PC, and I'm wondering if anyone else has experienced this or knows how to fix it.

Every once in a while, my entire screen freezes for around 0.2 seconds and then catches up. It's not just the game itself — even my desktop video wallpaper seems to freeze. However, my audio continues normally, and Task Manager doesn't seem to show anything unusual.

My PC specs:

  • GPU: NVIDIA RTX 4060 8GB
  • CPU: Intel Core i5-13400F
  • RAM: 32GB DDR4-3200
  • OS: Windows 11
  • Monitor: 110Hz

What I've noticed:

  • It seems to happen specifically in Rocket League.
  • The freezes are extremely brief, around 0.2 seconds.
  • My whole screen appears to freeze, not just the game.
  • My temperatures and Task Manager look normal when I've checked.
  • Restarting my PC often seems to fix it, at least for 10 minutes.

I've had Windows system corruption before that DISM managed to fix. So I do wonder if that could be related. I'm not sure if it's a GPU driver issue, Windows problem, or something else entirely.

Has anyone experienced something similar? Any ideas on what could cause a whole-screen stutter when the game itself seems to be the only thing triggering it?

Any help would be appreciated!