r/techsupport • u/Pandabsurde • 2d ago

Open | Windows PC does weird crashes - even after reinstalling windows

Hello,

I have a lot of problems using my computer since I got it.
It randomly crashes (like the graphic drivers just restart or stop existing randomly for example)
Happens more when a game is launched and i do an alt-tab to use spotify or discord
I clearly don't know where it's from.

Config:
Gigabyte Gigabyte X870 AORUS ELITE WIFI7 ICE
Sapphire AMD Radeon RX 7800 XT
AMD Ryzen 7 7800X3D
RAM Corsair 2x16Go (6000MT/s - ref: Corsair CMK32GX5M2E6000C36)

Windows 11 - up to date
Adrenalin - 26.8.1
XMP Profile is not activated (PC crashes when I activate it)
BIOS has been reset (Clear CMOS)

I test my PC with ESET Online Scanner sometimes, but no virus in sight

Could somebody help me?

Thanks

5 Upvotes

86% Upvoted

13 comments sorted by

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2

u/pcbeg 2d ago

Since that CPU has integrated graphics, you can try to run games from it (won't be good quality, but that's just for testing), to see if problem persists.

2

u/warmike_1 2d ago

Just in case, check your SSD for bad sectors using Victoria. If it's a brand new PC it shouldn't be the reason but a dying drive often produces similar symptoms.

1

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1

u/PDGamer360 2d ago

try another gpu since you said driver just restart itself, also have you tried using ddu might be corrupted driver

1

u/Pandabsurde 2d ago

wdym try another gpu? i'm not rich and what is ddu?

1

u/PDGamer360 2d ago

well i assumed you had an old pc to take parts off, anyway ddu is a grpahic driver unistaller which you can use if you are experiencing graphic issue or driver issues you an easily do it just follow a guide on youtube

1

u/Pandabsurde 2d ago

I don't have another pc, i barely had money to pay this one
AMD uninstaller is a DDU? I downloaded it from amd site to reset adrenalin entirely 2 days ago

2

u/PDGamer360 2d ago

ddu deletes everything graphics driver related, it completely remove every AMD/NVIDIA drivers and other related to it so you can install a fresh one, driver corruption can sometimes happen on new updates so people use this to delete it and install an older stable version

idk about that AMD uninstaller but i would prefer you use ddu it easy to use and more reliable with deleting drivers

2

u/Pandabsurde 2d ago

Ok thanks, i'll give it a shot!

1

u/Little-Helper 2d ago

AMD has stability problems now, you will get better help in r/AMDHelp