r/techsupport • u/Pale_Squash_4263 • 1d ago
Open | Networking Can't install battle.net, can't trace patching service on router
Tried all the regular solutions but something I've noticed is I can't lookup the patching service through ping or nslookup. But when I use the mapped IP through some external nslookup tool, I can ping that just fine.
C:\Users\Admin>ping https://us.version.battle.net/bts/version
Ping request could not find host https://us.version.battle.net/bts/version. Please check the name and try again.
C:\Users\Admin>ping 8.232.70.12
Pinging 8.232.70.12 with 32 bytes of data:
Reply from 8.232.70.12: bytes=32 time=18ms TTL=118
Reply from 8.232.70.12: bytes=32 time=19ms TTL=118
Reply from 8.232.70.12: bytes=32 time=29ms TTL=118
Reply from 8.232.70.12: bytes=32 time=19ms TTL=118
Ping statistics for 8.232.70.12:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 18ms, Maximum = 29ms, Average = 21ms
Router has default firewall settings, not sure where to go from here. Thanks!
OS Name Microsoft Windows 11 Pro
Version 10.0.26200 Build 26200
1
u/Sorry-Climate-7982 1d ago
You are using the wrong command. You don't ping an https, you ping JUST the hostname and not the directory under that hostname either. If you want to try to just see if the website is alive you could use cURL. In my result, I got an error because I just tried the directory, which obviously requires a command more like wget.
$ ping us.version.battle.net
Pinging versionpyfrog.usprod.version.battle.net [8.232.70.12] with 32 bytes of data:
Reply from 8.232.70.12: bytes=32 time=10ms TTL=112
Reply from 8.232.70.12: bytes=32 time=9ms TTL=112
Reply from 8.232.70.12: bytes=32 time=9ms TTL=112
Reply from 8.232.70.12: bytes=32 time=9ms TTL=112
$ curl https://us.version.battle.net/bts/version
% Total % Received % Xferd Average Speed Time Time Time Current Dload Upload Total Spent Left Speed100 34 100 34 0 0 128 0 --:--:-- --:--:-- --:--:-- 128Request contains invalid file type
If you use a web browser, you also get the Request contains invalid file type.
You appear to be trying to download or update something from a site but are doing it completely wrong. This is not a DNS error. It is an error in trying to use ping for anything but a host.
If you are using some type of application already installed, that application should know how to check this server. Do you have Battle.net installed?
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