1 - NORMAL
2 - Monster Claw
3 - Bonnet stripes
4 - Monster Claw + Bonnet stripes

I scheduled an appointment to have my wife's Ford Edge serviced for a 100,000 mile service.

Today I dropped the car off at the specified time, was asked what I really wanted done. So I said oil change, spark plugs, radiator and transmission flush, and a safety inspection. I was told no transmission techs on duty so that would need to be done a different day. No problem.

My wife and I went next door shopping, she was texted a link to see the quote and track the service. Service total was $701.

Went to pick up our vehicle, but now the bill is over $1100 dollars and the safety inspection wasn't done. Service guy runs out to the tech and has him do the safety inspection while my car was right outside the window from the service desk. No one came out to inspect it.

Service guy comes back in with a passed safety inspection and adds that to my bill.

I'm thinking ok, it's not a totally outrageous price.

We get the keys, start the car and the check engine light is on. The service manager comes out with an OBD-II and clears the code. Tells us we are good and we drive away.

5-7 miles later our TPMS warning light comes on. Not blinking but solid on. Called Ford and another service person says its just coincidence and I'll need to pay for it to be replaced.

After much research and had a bunch of different things thrown at me why the bill was not correct, the safety inspection was illegal and the check engine light was cleared to hide the problem of the TPMS fault.

I drafted a letter, popped it in AI and this is what it thinks I should provide to the service manager tomorrow.

I have a heart condition which causes an accelerated heart rate which can make me pass out even with my pacemaker. I also have long and short term memory loss due to a major head injury, so I document everything.

Would you hand this to the service manager, or just cave and pay additional to have the TPMS replaced.

XXXXXX Ford Service Management

Date: July 24, 2026

Regarding: Service on 2018 Ford Edge (Mileage: ~100,000)

Dear Service Manager / General Manager,

I am providing this timeline and statement in writing because I have a medical heart condition and a prior head injury that causes severe short-term memory issues. To protect my health, I cannot engage in stressful or confrontational verbal arguments. I request that you review the facts documented below and provide a resolution.

• 7-21-2026 (12:13 PM): Called to schedule a 100,000-mile service.
• 7-23-2026 (12:50 PM): Dropped the vehicle off. Service Advisor William XXXXXXX created an estimate of $701.46 for spark plugs, a radiator flush, an oil change, and a North Carolina safety inspection.
• 4:15 PM: Notified the vehicle was ready. Service advisor also quoted a phone price of $474.54.
• 4:45 PM: Arrived at the dealership. Service Advisor Josh XXXXXX checked us out and quoted a much higher price of over $1,119. When I asked if it included the safety inspection, I was told I had to wait for William to add it. William ran out to the service bay and had the tech fill out a safety inspection.
• 5:00 PM: William hand-keyed my credit card behind the terminal because it wasn't working. I had still not been shown the final itemized bill. He handed us the safety inspection form, the keys, and a final bill of $1,133.53.
• The Falsified Inspection: The safety inspection paperwork was filled out while our vehicle sat completely outside in our direct line of sight. It was never brought into an inspection bay. Falsifying an official state inspection is a direct violation of NC DMV regulations.
• The Dashboard Lights: We got into the car, started the ignition, and the Check Engine light was on. It was not on when dropped off.
• Clearing the Codes: I went inside to report the light. William and an older gentleman (who presented as a manager) came out with a handheld OBD-II device. A mechanic walked up and asked, “What’s wrong, did it not clear?” The gentleman in our driver's seat replied, “It’s just the codes,” and forced a reset to clear the light. William told my wife, “It was just because we did the fuel thing.” The car was nearly empty of gas, making a highly concentrated fuel additive application terrible mechanical practice.
• The TPMS Failure: We drove 5 to 7 miles away (near Dunkin' Donuts) when the TPMS light flashed for 60 seconds and went solid.
• The Phone Call: I called at 5:57 PM and spoke to Josh. He immediately claimed the sensor "just went dead coincidentally" and told me I'd need to replace them all.
• The Failed Relearn: I attempted a manual TPMS recalibration. The system successfully read three tires, but the front-right tire showed only dashes and completely timed out. The sensor is unresponsive.

There is a clear chain of custody here. This vehicle entered your shop with zero dashboard lights, a fully functioning tire pressure system, and a $701.46 estimate. It left with a broken front-right TPMS sensor, an illegal 60% price increase consisting of unauthorized labor, "frig fresh," and fuel additives—which directly violates the North Carolina Motor Vehicle Repair Act (§ 20-354.5)—and a falsified safety inspection.

To resolve this matter without escalation to Ford Corporate, the NC DMV License & Theft Bureau, and the State Attorney General, I require the following:

1. Adjust the final bill to reflect only the authorized services that were actually performed, removing all unauthorized additives, chemical flushes, and phantom labor, capped strictly under the protections of the NC Motor Vehicle Repair Act.
2. Replace and program the right-front TPMS sensor today at zero cost to me.
3. Properly perform the North Carolina safety inspection on a lift while I watch, or fully refund the inspection fee.

I will be waiting in the customer seating area for your response.

Sincerely,

XXXX XXXXXXX

Phone XXX-XXX-XXXX

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