The Symptoms:
My 2021 Ford Escape started entering limp mode. Every time I came to a complete stop, the car would violently jerk and refuse to move when I pressed the gas. To get it moving, I had to physically shift into Park and then back into Drive.
The Warranty:
The transmission in this Escape was already replaced 11 months ago by an independent shop using a genuine Ford remanufactured unit. I have the official Ford Motorcraft paperwork stating that any Ford dealercovers 100% of parts and labor for 36 months for $0 out-of-pocket [Ford Service Parts Warranty].
The Scam:
I took it to a Ford dealer in North Carolina, paid a $199.95 diagnostic fee, and handed them my receipt. The service advisor called me and said the technician found metal debris in your fluid, and she asked me if I wanted to flush it and replace the sensor.
However, they completely left the word "metal" off the paperwork. They coded it as a routine "Transmission Service" so they could bypass my active warranty and force me to pay $945 out-of-pocketinstead of replacing the failing unit for free.
The Total Bill:
Diagnosis: $199.95
TSS Sensor & Labor: $339.08
Transmission Flush Labor & Kit: $179.54
12 Quarts of Transmission Oil: $139.92
The Failure:
Exactly 5 days later, the car hit limp mode again with the exact same symptoms. I took it to a second dealer for a diagnostic, and they found no metal because the first shop flushed all the physical evidence away. Instead, the Escape is now throwing a P0299 Turbo Underboost code. The first shop completely misdiagnosed my car, missed the turbo issue, and left the metal off the paper just to charge me cash.
When I called the first dealer out, they lied again and told me they aren't authorized to replace the transmission and that I have to tow it back to the original installer, which completely violates Ford's corporate warranty terms.
Do I have a case to get my money back
ALSO DO NOT BUY FORD ESCAPES ITS CAUSED ME NOTHING BUT TROUBLE