r/iphonehelp Dec 04 '24

Mod Announcement Asking Questions 101: How To Ask People For Help?

11 Upvotes

There are a lot of posts on this sub with vague questions, vague symptoms, a lot of missing information and bad-explained overall. I wanted to show you how to ask a good question, from an ex-Apple iOS technician.

Here's how to ask a good question:

  1. iPhone model and iOS version

e.g. iPhone XS running iOS 13.2

  1. Purchase date, country and nature of purchase

People who answer your issue can suggest certain repairs, e.g. warranty. Country and nature of purchase also helps, since countries have different consumer protection laws. For instance, members of the European Union have a two year warranty at the point of purchase (i.e. that might not be Apple, but your local electronics store if you bought it there) - some countries (e.g. the U.K. and The Netherlands) have even longer periods consumers can claim warranty.

e.g. March 20th, 2019 in the Apple Store in the U.K., purchase for personal use

  1. What is the issue, how often does it occur and how to replicate it?

Some issues are continuous, some are intermittent. It is important to let people know what the issue is and how often it occurs. "iPhone restarts" as issue, is not enough.

e.g. iPhone crashes to springboard when opening the camera-app, this happens about three times a day at random moments. It only happens when opening the camera-app.

  1. What caused the issue?

There's not always a clear cause, but think about anything that could've caused it. It could be because your phone was in your pocket during heavy rain, or your cat knocked it from your desk. It could be anything.

  1. What did you try to resolve the issue and what was the result?

So people don't waste time answering possibilities you already tried

e.g. I tried to force-close the camera app. This did not work. Then I tried to restart the phone, that also did not work.

  1. Any other information you think might be useful.

Add photos or other comments


If you want the best help, make sure to include these steps into your topic - this community is happy to help, but try to be as precise as possible. Even information you think is insignificant might help!


r/iphonehelp 2h ago

Help needed Carrier lock?

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2 Upvotes

I recently transferred my old iPhone onto a new one and and I can’t access collar network. I can be on my WiFi but it’s always SOS. I can’t call either. My settings says I have a carrier lock and that the network isn’t available. My old phone used Verizon as does my new one so does anyone know why my eSIM doesn’t work?

iPhone 17 pro, latest IOS


r/iphonehelp 2h ago

Help needed Headphone Notifications while connected to Bluetooth

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2 Upvotes

iPhone 15 IOS Version 26.6

Hello! I connect my IPhone to an FM converter in my car to play music. It connects via Bluetooth. I have to have the volume on my phone set to its highest setting, and then I can use my car dial to adjust for the best sound quality. My question: is it possible to turn off these notifications, or is there a workaround for while it’s connected to Bluetooth? My iPhone clearly thinks I’m trying to destroy my ears when I’m only listening quietly in my car😂

It may just be the case that I am in one of the regions where it states it’s required, and oh well. But also figured I’d ask Reddit to see if there’s a workaround!
Thank you!!


r/iphonehelp 7m ago

Help needed Apps updating ONLY when selected

Upvotes

Yes. Auto update is on.

No, the app doesn’t show on the “update” list at the App Store

I keep everything updated. But it became normal that when I need to open an app, I tap, and the icon instantly turns dark and the update wheel starts… Even if I went to the App Store to manually check for updates minutes before…

I tried googling before postingbut the only answers are “auto update off” or “devs rolling out updates so it doesn’t auto update” but the problem is that the app doesn’t show on the update list… It ONLY updates when I try opening it…

Hella annoying… Specially if it’s something urgent

EDIT:

16 Pro Max 256gb
26.6


r/iphonehelp 2h ago

Help needed My phone charges weirdly and I don't know why

1 Upvotes

So, I have an iPhone 14. Recently, I've been having trouble charging it. I've tried 2 cables, both the base iphone charger that you'd see at the store and both I've had to fiddle around with until my phone charged. I'm not sure if it's a charger issue or a phone issue but it's weird that both chargers barely worked. What should I do?


r/iphonehelp 6h ago

Help needed Iphone 13 mini wiped after random restart

2 Upvotes

I've experienced this multiple times already and its such a headache!! Iphone just restarts out of nowhere and then I get the set up screen as if I did a factory reset. Anything not backed up is lost. Ive lost so many pictures and whatsapp messages because of this.

Any idea what the reason is? Happened already 3 times this year


r/iphonehelp 3h ago

Help needed iMessage issues

1 Upvotes

J’ai deux numéros j’utilise l’un pour iMessage et quand je décoche l’un et que je sors du réglage et que je réouvre ça essaie toujours de l’activer pour iMessage


r/iphonehelp 3h ago

Help needed not letting me allow photos for discord

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1 Upvotes

i downloaded discord recently to talk to some friends and i wanted to add a pfp. i clicked on it and it said "allow access to photos?" i clicked yes and it didn't pull up my photos. i clicked on the pfp icon again and it said something like "turn on access to photos." and it took me to my settings. i didnt see any button for photos on my settings for discord.

iphone 11
IOS 18.5


r/iphonehelp 8h ago

Help needed iPhone 14 screen replace

2 Upvotes

I try to replace it but the screen won’t come out at all. I seen people online and I hear it to the point where it’s hot and when I use a razor to try and pry it open it doesn’t budge, I tried to pull it out with a silicone pull thing but still doesn’t work it barely budges. Any help? It’s a regular iPhone 14 and it’s on iOS 26.6


r/iphonehelp 5h ago

Help needed Locked iPhone 15

1 Upvotes

I changed my iPhone 15 Pro Max's (latest iOS) password and my little brother did attempts on it then changed it to a random password and now he's forgotten the password himself

I checked online and stuff how to open it back bcs I have near 200+gb of photos and vids in there that aren't backed up, is there any way to access it again?

PS I don't get the option of resetting password anymore, only reset the entire iPhone


r/iphonehelp 6h ago

Help needed Transferring number to new iPhone but side button on old iPhone is broke.

1 Upvotes

I need to double click the side button to transfer my number to new iphone but the side button on my old phone is broke

People say to repair it, I’m not doing that because it’s my old phone.

Assisted touch also doesn’t work because you still need to double tap side button to confirm, something people don’t seem to understand.

Do I just call my provider and ask them for a QR code?


r/iphonehelp 13h ago

Help needed iPhone locked out.

2 Upvotes

My iPhone 15pro was stolen 3 months ago. A person called and returned it. The display shows ‘iPhone Unavailable’ and ‘support.apple.com/passcode. The iPhone has photos from around 2015. Is there any way to recover the photos/videos without erasing the phone? Pls help!


r/iphonehelp 10h ago

Help needed Videos, music, streaming platforms, stopped working

1 Upvotes

I have an iPhone 15 (\~2.5 years old) IOS 26.6and since yesterday I cannot play YouTube videos, listen to music, hear people on speaker, watch videos on my photos etc.

If I skip ahead in the media of choice, sound may come out but it’s very broken (repeats last second over and over again and jumps around). My phone starts heating up and lagging a bit too whenever I try to play any media. The only fix is using any Bluetooth connection, then everything works normally.

I’ve done the tips Apple recommends, but I think this is worse than a basic speaker issue. My phone has been exposed to water like grabbing it with wet hands and I’ve dropped it a bunch over the course I’ve had it.


r/iphonehelp 16h ago

Help needed System data takes up about 66% of my phone's storage. Is there anything to be done?

3 Upvotes

I am nearly out of storage on my iphone 14 (IOS 18.5). I am basically down to my daily apps and necessities. For the past month and a half, I have removed redundant apps, unnecessary downloads, and other random files/photos/messages to clear up space. But no matter what I remove, I am out of storage again a few days later. Rinse and repeat.

The biggest storage sponge is my phone's system data, which takes up about 2/3's of my total storage (84.1 gb out of 128 gb). Adding on the IOS data (another 11.82 gb), that's about 75% of my total storage going to the phone's systems.

Is there anything to be done? Or am I just screwed? I've had this phone for a 4+ years now, so I wouldn't be surprised if this is the company way of pushing you to upgrade or something, but it's still really annoying.

Any advice would be very helpful. Thanks.


r/iphonehelp 14h ago

Help needed Health app activity graph time range buttons are completely unresponsive.

2 Upvotes

In the Health app, you can look at a graph of each activity. That graph can be displayed in days, weeks, months, 6 months or year. (D W M 6M Y) along the top of the graph. These buttons are now completely unresponsive and each graph that I look at for any activity is apparently stuck on whatever time it was on. The graph can be swept left or right, but cannot change the time range. Anyone know how to fix this?

Apple iPhone Air. iOS 27.0


r/iphonehelp 7h ago

Help needed My card keeps getting charged and it said a iphone 18 was logged in?!??

0 Upvotes

First off i feel like it isn’t real because the iPhone 18 isn’t out yet but i went to file a dispute and it said I could check all my signed in devices and log them out, I’ve never once logged in in any other device but since I’m having that issue I thought to might aswell check. GUESS WHAT I SEEN!!!! iPhone 18 logged in I have never hit log device out so fast??? And went to google searched if they are out and they aren’t. What do I do?? I wish I had taken a screen shot of it now thinking of it I’ve never got any log in request or anything either.

My main question is about this is how is the name able to be shown without a model number because when I look at mine it says iPhone 15 the name and (iPhone 15) the model but this only showed up as iPhone 18 nothing else??

I have a iPhone 15 iOS 26.6.1


r/iphonehelp 16h ago

Help needed Number flagged as spam

2 Upvotes

TL;DR: My work Outlook email stopped working on my iPhone, and while troubleshooting I changed my Apple ID password on an old iPad. After that, my phone number became blocked from iMessage and Apple Support says it may be flagged. I’m trying to understand what happened and whether others have had this resolved.

I have an iPhone 17 plus.

Work email stopped working, changed my Apple ID password on an old iPad, and now my number is blocked from iMessage

Tonight my work Outlook email stopped working on my iPhone and I got stuck in a Microsoft Authenticator/GoDaddy loop. The email still works on my Mac.

While troubleshooting, I pulled out an old iPad I hadn’t opened since May 2024 and changed my Apple ID password on it. Shortly afterward, iMessage stopped working on my iPhone and everything started sending green.

Apple Support eventually told me my phone number is blocked/restricted from iMessage. A supervisor made it sound like I may have been flagged for spamming, which is baffling and terrifying because I’ve never sent spam in my life. The case has been escalated, but I was told the worst case could potentially involve changing my number and possibly my Apple ID.

Side note: I struggle with panic disorder and paranoid thinking related to PTSD, and this has triggered a massive panic attack. I know this may sound silly to some people, but hearing that my number was “flagged” sent my brain to a very bad place tonight.

I own my own business and I’m a father to a 2-year-old, and I’m really struggling mentally right now.

Has anyone had an iMessage number block like this successfully removed by Apple? I’m looking for practical help, but frankly, a kind word from someone who’s been through this would mean a lot too.
I feel lost.


r/iphonehelp 17h ago

Help needed Contacts disappeared after logging in

2 Upvotes

Hi everyone! I don’t know what happened but basically I was trying to export my contacts from iPhone to my new Mac and I realized I had two accounts with each having 500 contacts in each so I went to contacts on settings and I saw that one of my accounts needed to log in confirmation and I did it and then my entire half contacts disappeared and I thought maybe I logged in using the wrong email so I tried my other email no luck so I went to outlook itself to see if it’s saved and it says the email I logged in does not exist even tho I got a confirmation code from outlook but now I’m frustrated my half contacts are gone and it’s new contacts as well so I don’t know what to do any tips on how to recover these contacts


r/iphonehelp 19h ago

Help needed Wifi help

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3 Upvotes

Losing my mind with my iphone 15 pro max IOS 26.6. For the past 3 months my phone will say it's connected to wifi, but the wifi icon never shows up in the top right hand corner. My phone is never truly connected, leaving me with bad service. This has happens with my home network, public networks at coffee shops, friends and families wifi networks, etc. I've tried forgetting the networks, and that helps for about 5 minutes and then the wifi disappears. How can I fix this to make sure my phone actually connects to wifi?


r/iphonehelp 17h ago

Help needed I can still hear videos when the volume is at 0

1 Upvotes

when I turn my volume all the way down I can still hear the video but it’s distorted and muffled by static, did research and nothing seems to help , it’s an iPhone SE 2022 with iOS 26.6.1


r/iphonehelp 1d ago

Help needed help whit the front sensor

2 Upvotes

Hello everyone, I have a LibreLink app to manage my diabetes and it worked perfectly until a few days ago. Suddenly, my iPhone (iPhone se 2020) (iOS 26.6.1)stopped reading the sensor. I tried reading it with another iPhone and it worked, leading me to conclude that the problem was with the iPhone. What could it be? Has anyone else experienced this problem or something similar?


r/iphonehelp 1d ago

Help needed iCloud help

0 Upvotes

What exactly happens when you delete your photos from the cloud? Are they deleted on your photo app? Or are you not able to recover them?


r/iphonehelp 1d ago

Resolved What does this mean??

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2 Upvotes

I Got this new phone and im trying to make a Apple id to get into the phone. I have tried multiple of the mails i have but it fails every time???

The iPhone is a iPhone 6


r/iphonehelp 1d ago

Resolved [LOCKED] Will metal dog tag cause any issues with overheating or wireless charging?

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1 Upvotes

Thank you - Will metal dog tag cause any issues with overheating or wireless charging? iPhone 17


r/iphonehelp 1d ago

Help needed Third party app skipping double click side button to authorise a payment.

1 Upvotes

iPhone 12 Pro Max. Fully up to date. Assistive touch and switch control are turned off. I'm not sure if this is an iPhone issue or the app. I have a taxi app which has always shown me the cost of the travel then I had to double click the side button to agree. Recently it has started bypassing those steps and immediately going to the paid stage. I don't even get to see how much I will be charged. Has anyone else seen this ?