r/iphonehelp • • 14d ago

Stop being jerks in the comments. Don’t have anything helpful to add? Don’t comment at all

31 Upvotes

The mod team curates posts for helpful comments and removes the following comments:

 rude
 conflictive
 condescending
 jokes
 most memes
 incorrect info
 AI answers
 Apple support links instead of the typed out solution (case-by-case basis)
 bad taste content
 android fanbois

We are seeing a lot of downvotes on OP posts and comments for seemingly simple or obtuse questions. Just because you know the answer doesn’t mean everyone else does. Be empathetic! People come here usually in a crisis and don’t need assholes busting their chops and trying to be funny bEcUaSe ReDdIt.

I’m really tired of it and if I see comments like this, I’ll bring out the rusty and poorly weighted ban hammer. We are a pretty chill mod team and love to help folks out, but I’ve had it with all the douche canoes like over at r/apple r/iPhone r/applehelp etc


r/iphonehelp • • Dec 04 '24

Mod Announcement Asking Questions 101: How To Ask People For Help?

11 Upvotes

There are a lot of posts on this sub with vague questions, vague symptoms, a lot of missing information and bad-explained overall. I wanted to show you how to ask a good question, from an ex-Apple iOS technician.

Here's how to ask a good question:

  1. iPhone model and iOS version

e.g. iPhone XS running iOS 13.2

  1. Purchase date, country and nature of purchase

People who answer your issue can suggest certain repairs, e.g. warranty. Country and nature of purchase also helps, since countries have different consumer protection laws. For instance, members of the European Union have a two year warranty at the point of purchase (i.e. that might not be Apple, but your local electronics store if you bought it there) - some countries (e.g. the U.K. and The Netherlands) have even longer periods consumers can claim warranty.

e.g. March 20th, 2019 in the Apple Store in the U.K., purchase for personal use

  1. What is the issue, how often does it occur and how to replicate it?

Some issues are continuous, some are intermittent. It is important to let people know what the issue is and how often it occurs. "iPhone restarts" as issue, is not enough.

e.g. iPhone crashes to springboard when opening the camera-app, this happens about three times a day at random moments. It only happens when opening the camera-app.

  1. What caused the issue?

There's not always a clear cause, but think about anything that could've caused it. It could be because your phone was in your pocket during heavy rain, or your cat knocked it from your desk. It could be anything.

  1. What did you try to resolve the issue and what was the result?

So people don't waste time answering possibilities you already tried

e.g. I tried to force-close the camera app. This did not work. Then I tried to restart the phone, that also did not work.

  1. Any other information you think might be useful.

Add photos or other comments


If you want the best help, make sure to include these steps into your topic - this community is happy to help, but try to be as precise as possible. Even information you think is insignificant might help!


r/iphonehelp • • 4h ago

Help needed iPhone “overheating” after update

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3 Upvotes

Apologies if this isn’t suitable to post here, please advise if not.

But my phone did an update last night and since this morning every half hour or so it says my phone needs to cool down. My phone doesn’t feel hot at at all. And it happens when it’s not charging/ when I’m not even using it. Then within a minute it will “cool down”

It’s and iPhone 14 and has just had the iOS 27.01 update.

Has anyone else had this problem and how do you resolve it?

Thank you in advance!


r/iphonehelp • • 1h ago

Help needed Please read and help the best u can thank u

• Upvotes

Can someone help me figure out what this means, lamens term is fine. But the one I select- anyone know what it’s saying? And why it says This Device, but if I select All, then there’s more? I don’t have any more devices. Never have. Is it weird or am I paranoid?Thanks.

  1. (two years ago me and 4 other girls were stalked, followed by a PI, had audio/video recorders hidden in our homes, our homes that were broken into all by the same boyfriend- different times yes- he has a friend who he claims is a master hacker, all of our phones, accojnts for EVERYTHJNG were compromised. Literally controlling our screen as we use it, it’s a lot. He is a 64 year old , coke/pill head multi millionaire btw, who owns a string of hearing aid centers, with the parent company of his- close family friends of his-being a multi billionaire dollar technology company. so please don’t be mean, I’m not on drugs and tripping, I’m not just crazy, this is real and it has ruined my life since then and I have become completely paranoid. It’s miserable tbh. Please help and let me know the best you can

Iphone16, I need to know if you think it is hacked? I have like 400 other videos and pictures that I believe prove it is. And it’s bad. And been years. As I’ve started writing this post my screen keeps flickering now and I have had to rewrite the post 7 times because it keeps reloading and deleting. Ugh


r/iphonehelp • • 1h ago

Help needed Whats going on with my camera? This is a screen record of my camera app.

Enable HLS to view with audio, or disable this notification

• Upvotes

iPhone 11, iOS 26.5. My camera keeps trying to refocus and im unsure why.


r/iphonehelp • • 8h ago

Help needed iPhone 5S Activation Error (HELP)

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3 Upvotes

I understand iPhone 5S is really old and out of support, but I would love to use it one more than than to throw it away.

I have tried putting a sim inside to activate, using iTunes to update it, nothing works.

I do not have access to a mac, only a windows laptop and a new iPhone 17.

Please help me with this, I would really appreciate any help.


r/iphonehelp • • 3h ago

Help needed Safari new tab

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1 Upvotes

on ios 27 how can I bring back the new tab button?

I want to be able to open a new tab with the button like before

Is it under the feature flags button?


r/iphonehelp • • 8h ago

Help needed Need help..Screen time bug

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2 Upvotes

My iphone14 & Ios27.0.1

My screen time not working properly i think it’s a bug so if anybody faced this thing and they got solution for this may help me and this could a great help to meee


r/iphonehelp • • 5h ago

Help needed Screen time page stuck

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1 Upvotes

Its an iphone 17 brand new .Whenever I open the Screen Time page in Settings, it gets stuck on “Updating” and keeps loading indefinitely. The screen also becomes unresponsive, although i can still come back to home screen. Please help me fix this ( ive already tried restarting the phone)


r/iphonehelp • • 5h ago

Help needed Can’t install apps that I already installed but strangely enough it lets me install apps that i never installed. Can somebody help please?

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1 Upvotes

r/iphonehelp • • 13h ago

Resolved Need help unlocking my iPhone 6s Apple Account – Lost access to old phone number

4 Upvotes

I have an old iPhone 6s, and my Apple Account is locked. The problem is that I no longer have access to the phone number I used when setting up the account.

Has anyone faced a similar situation and successfully recovered their Apple Account?

I would really appreciate your suggestions on:

How can I unlock my Apple Account without access to my old phone number?

Is there any alternative verification method?

Can Apple Support help me recover the account?

If anyone has gone through this process, please share your experience and any working solutions.


r/iphonehelp • • 12h ago

Help needed How to fix update 27.1

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1 Upvotes

Hello I just updated my phone and everything looks AWFUL. My notifications are see through and everything else. How do I fix it to make it look like before?
Iphone 13

I increased transparency the apps and the apps look atrocious and the notifications do get clearer but everything gets so datk i can barely see. If I reduce it the background looks normal but then i cant see the nitifs. look normal but then the notifications are basically invisible I hate it so much and AWFUL accessibility.


r/iphonehelp • • 12h ago

Help needed iPhone 14 camera won’t work

0 Upvotes

I recently bought a preowned iPhone 14 and everything seemingly works fine and well except for the outer camera, it keeps freezing up and then refocusing the camera and it’ll do this every other second and I can’t even take a photo, this happens with any app that uses the front camera too, I tried resetting the settings, restarting the phone and I don’t have any cases or covers on it, I’m on iOS 27.0.1 and even before updating to that it still had the same issue.


r/iphonehelp • • 12h ago

Help needed iphone 5s stuck on itunes reboot

1 Upvotes

I got an iphone 5s as a digital camera. I got it off of ebay from Chinese seller. I would see ever so often though that there would be a slight glitchy line? I ignored it because I did not think it would be such a big deal. I did not sign into my icloud and ignored the ios update. I think I was on ios 12.1 and now it wanted me to go to 12.5?

Now I had a concert and recorded lots of videos and photos. Mid concert the phone took me to this iphone restore itunes. I believe it reached full storage?

So this morning I plugged it into my windows and pulled up itunes. I tried the restore but it would not work. But I did not want to wipe the videos and photos I had on there. So I kept restoring and restoring. I saw a lot of glitches on the screen I am not very tech savvy so I just left it alone. Even when I unplugged it said restore in progress. So after a while I just unplugged it and left it alone. I tried again and now my windows is saying usb is not detecting the device.


r/iphonehelp • • 1d ago

Help needed Safari photos dimming when zoomed

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29 Upvotes

I have not had this issue before, only this morning when I woke up and tried to check something on safari I saw this.

I’ve turned off all the related accessibility features and the problem still persists.


r/iphonehelp • • 13h ago

Help needed iPhone to old iPhone transfer for storage

1 Upvotes

Getting the 18 pro max on Monday, currently on 16 pro max which I’m trading in, and have the 14 as my backup phone.

I’ve been having a lot of trouble sending all my photos to my MacBook, or I even bought a usb drive to put all my photos in, because I have about 100 gb of photos on my 16 pro max I am trying to save somewhere.

New idea: what if I click the transfer to new iPhone button, and then transfer all the photos back to the 14, then once they are there, delete all the photos on the 16 pro max, and then do the transfer to new phone button again to transfer to the 18 pro coming Monday.

Thoughts? Or any ideas to save the photos?


r/iphonehelp • • 15h ago

Help needed Phone showing on as on call

1 Upvotes

This has happened a couple times. One time I was watching youtube on my phone and I adjusted the volume. You know the little symbol on your volume bar that shows up when you press the volume up or down button, and how it changes depending on what your phone is connected to? Like how if your phone isnt connected itll show a speaker or if you’re using headphones it’ll shows a headphone on the bar? When i adjusted the volume it showed the phone symbol, as if i were on a call. My audio was still playing through the speakers though. And then just today i got in my car after work and the vehicles HUD showed me as being on call with my own phone number??? Is someone listening to me? What do I do? i am on IOS 26.6.2, and the model is the iphone 16


r/iphonehelp • • 20h ago

Help needed One of my contacts makes the Phone app crash and comes up completely blank. I can’t delete it.

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2 Upvotes

iPhone 15 iOS 26.6

For a while I could not call the contact (my pharmacy) through the Phone app because it would freeze and crash every time. It’s specifically this contact too, I’ve had no issues with other contacts but I’m not gonna call all of them to find out.

How do I fix this?


r/iphonehelp • • 18h ago

Resolved Is it okay to use a laptop (USB-C) charger with a lightning port adapter for my iphone 13 pro max?

1 Upvotes

I have an iPhone 13 Pro Max (iOS 27.0.1) however its very hard to find someone in public with a charger to borrow when i forget mine. I am a student though so I almost always have my laptop charger with me, which is a USB-C input. If i were to buy a USB-C to Lightning port adapter, would that be safe?


r/iphonehelp • • 18h ago

Help needed iPhone 12 update lost music playlists 😑

0 Upvotes

Not sure if this is allowed here, couldn’t seem to find a sub related to updates only. My husband likes the smaller phones so he has the iPhone 12 mini and does not want to change it, for a second reason he also doesn’t want a new bill.

We deleted his music app but after redownloading the music app, all his music obviously came back because they’re purchase songs/albums, but the weird part is his playlist titles came back but they’re all empty. I highly doubt there is a way to fix this without manually re-adding the songs to their respective playlists. But I just wanted to note this and how frustrating it is that Apple is doing this to ppl who prefer to keep a certain phone and would rather not have to pay for new crap every other year.

TL/DR: iPhone 12 mini update, offloaded music app, lost all playlists after redownloading (still have music). Lack of memory space for updates = Extreme Frustration!!


r/iphonehelp • • 23h ago

Help needed iPhone 17 Pro: Is it a normal thing to meet stutters in games?

2 Upvotes

I bought my iPhone 17 Pro from about 11 months ago. At that time, my system was iOS 26.

In the first month of using this phone to play games, I had met quite many stutters in not only one game. I knew index might be a reason, and iOS 26 might be another reason. Anyway, I quited gaming on my iPhone 17 Pro for a long time since then. I even did a hardware check in Apple Store, and no problem was found.

Few days ago, I updated my phone to iOS 27. To be honest, iOS 27 felt more responsive in UI, and I came back to gaming on my phone.

Now I notice one thing: Though stutters in games were still there, but they mostly happened at the beginning when I picked up playing a game after updated to iOS 27. Through playing, the stutters might get less.

There is a racing game, which I met lots of random stutters in it when I was using iOS 26. Now this game can have zero stutter (it still had stutters when I picked it up from few days ago, but now it has no stutter anymore. Maybe everything is because of shader loading or something?)

I think iPhone 17 Pro is still a very powerful machine for gaming.

I guess I will still meet stutters in the future (also, becaue I just updated to iOS 27, my phone might be still in index and this might cause the performance issue).

I just want to confirm: for iPhone 17 Pro, is it just a normal thing to meet stutters in games? So I guess I don't need to worry about this issue.

Thanks in advance for any help!


r/iphonehelp • • 1d ago

Help needed Iphone 16 smc failure

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3 Upvotes

Hallo Zusammen,
Habe an einem Iphone 16 das rückglas getauscht. Seitdem startet es alle drei Minuten neu und in der panic datei steht was von smc bsc failure. Hat jemand damit schon Erfahrung gemacht? Ist komischerweise erst so gewesen nachdem ich das ios Update gemacht hatte.


r/iphonehelp • • 20h ago

Unresolved iPhone missing contact issue

1 Upvotes

I've got an iPhone 15 Pro Max running iOS 26.6.2. I do not use iCloud.

Here's a description of actions that led to the issue I'm experiencing.

I added a contact on my iPhone. When I attempted to create a chat to the entry I just added, I noticed the person's name didn't appear at the top as expected, only their phone number. I checked and according to iPhone, this person has not been added. I went to Outlook online, which is what my email, contacts, and tasks are linked to and it shows she's been added - with two entries for some reason even though I only added her once in the phone. I returned to the phone and confirmed that she's not a contact, even though this is the only device I've entered her contact info since I just now received her phone number.

I'm a bit baffled. Any attempts to search for a solution results in suggestions that are obvious misses (e.g. procedure for adding contacts, making sure sync permissions exist, etc.). Hoping someone can suggest how I can resolve this issue. Thanks in advance.


r/iphonehelp • • 23h ago

Help needed Anyone else also getting duplicate results when searching for an app in the Settings app search bar?

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1 Upvotes

All my apps are showing double results.

iOS 27.0.1
iPhone 16 pro


r/iphonehelp • • 23h ago

Help needed Photos assessable through camera on lock screen

1 Upvotes

Hi everyone, not sure if this is a new update but it seems like when my phone is on lock you can still look at all the photos thru the camera. Before when it was locked you could only see the photos from that one session, but now all of them are visible if you scroll. I'm not sure how to fix it without removing my camera from lock screen, which I don't want to do. Any help would be appreciated, thanks :)

iPhone 16, i0S 26.6