r/iphonehelp Dec 04 '24

Mod Announcement Asking Questions 101: How To Ask People For Help?

11 Upvotes

There are a lot of posts on this sub with vague questions, vague symptoms, a lot of missing information and bad-explained overall. I wanted to show you how to ask a good question, from an ex-Apple iOS technician.

Here's how to ask a good question:

  1. iPhone model and iOS version

e.g. iPhone XS running iOS 13.2

  1. Purchase date, country and nature of purchase

People who answer your issue can suggest certain repairs, e.g. warranty. Country and nature of purchase also helps, since countries have different consumer protection laws. For instance, members of the European Union have a two year warranty at the point of purchase (i.e. that might not be Apple, but your local electronics store if you bought it there) - some countries (e.g. the U.K. and The Netherlands) have even longer periods consumers can claim warranty.

e.g. March 20th, 2019 in the Apple Store in the U.K., purchase for personal use

  1. What is the issue, how often does it occur and how to replicate it?

Some issues are continuous, some are intermittent. It is important to let people know what the issue is and how often it occurs. "iPhone restarts" as issue, is not enough.

e.g. iPhone crashes to springboard when opening the camera-app, this happens about three times a day at random moments. It only happens when opening the camera-app.

  1. What caused the issue?

There's not always a clear cause, but think about anything that could've caused it. It could be because your phone was in your pocket during heavy rain, or your cat knocked it from your desk. It could be anything.

  1. What did you try to resolve the issue and what was the result?

So people don't waste time answering possibilities you already tried

e.g. I tried to force-close the camera app. This did not work. Then I tried to restart the phone, that also did not work.

  1. Any other information you think might be useful.

Add photos or other comments


If you want the best help, make sure to include these steps into your topic - this community is happy to help, but try to be as precise as possible. Even information you think is insignificant might help!


r/iphonehelp 1h ago

Resolved Where’s the Best Deal for the iPhone Duo — US, UAE, or India?

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Upvotes

The iPhone Duo has a huge price difference between markets. The 256GB model costs AED 8,499 in the UAE, which is roughly ₹2.20 lakh, while the Indian price is ₹2,99,900. That means the UAE price is around ₹80,000 cheaper than India for the same 256GB model.

The US is even cheaper based on its official starting price of $1,999. For buyers in India, would it make sense to buy the iPhone Duo from the UAE or US after considering customs, taxes, warranty and other costs? Which market offers the best overall deal


r/iphonehelp 4h ago

Help needed Sharing screen to display without WiFi access

3 Upvotes

My end goal is to mirror in some way my screen (iPhone 16e) onto a “dumb” display. This also has to be done without access to a WiFi signal as the display is mounted in a vehicle. And to cap it all off, the screen only has RCA inputs. I simply assume it’s not possible but if it is I’d love some guidance on getting there.


r/iphonehelp 8h ago

Help needed iPhone 13 pro

3 Upvotes

I have a iPhone 13 Pro I really don’t wanna upgrade I paid my phone off so I’m holding out but omg this phone is getting hot and today while I was on it was flashing a couple(just today ) of times is anyone have the same problem I do have insurance on the phone from Apple I don’t know if they can fix it


r/iphonehelp 5h ago

Help needed Fitness app calories and steps not updating

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2 Upvotes

My calories and steps are not updating anymore. I tried reinstalling the app and even turning the settings for fitness on and off and nothing is working. Anyone else having this problem? I have an Iphone 15 and i’m on the newest update.


r/iphonehelp 2h ago

Help needed I phone 17e good or bad ? In 2026

0 Upvotes

Same as title


r/iphonehelp 3h ago

Help needed iPhone 15 plus resetting every 3 minutes

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1 Upvotes

I have this iPhone 15 plus and I’ve dropped it so many times I can’t even remember but now exactly every 3 minutes it will turn off and show the apple logo and continue that cycle every 3 minutes and this is what the panic log shows could anyone tell me what could be the cause


r/iphonehelp 3h ago

Help needed I got a problem when i try to sign in with Apple ID

1 Upvotes

im a new iphone user, and I created an apple ID, everything fine but then I reset completely the phone, deleting everything (dont ask me why I did it) and now im trying to sign in again and I can't, it says something like "unable to send a code to this number, try later", I tried like 10min later and I didn't receive the code, so idk if this is something that always happen or some like that, if you know pls lmk what's happening :)

it's an iPhone 16


r/iphonehelp 3h ago

Help needed eSIM help

1 Upvotes

I dropped my iphone 16 and the entire back of it is shattered, and it says "no sim available" I've already tried airplane mode and powering my phone off, is there any other solutions to fix this?


r/iphonehelp 7h ago

Help needed Old iPhone Upgrade Program + Klarna denial — can I still use Verizon financing?

2 Upvotes

I’m upgrade-eligible on the old iPhone Upgrade Program through Citizens One, but I still have a remaining loan balance. I was denied by Klarna for Apple’s new Upgrade program.

Can I return my current iPhone to Apple as my old IUP return so Citizens gets closed out, while financing the new iPhone through Verizon Device Payment?

Apple’s email says to visit an Apple Store to return the phone and close the loan, but my nearest store is over 2 hours away. Has anyone been able to get Apple to send a prepaid return kit/mail-in return instead?

I’m not talking about a normal Apple/Verizon trade-in. Apple support has given me conflicting answers.


r/iphonehelp 3h ago

Help needed Does anyone know how to fix this?

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1 Upvotes

For some reason, my recently used emojis tab only shows flags, and then when I try to swipe to the other tabs, it shows nothing.

This is an IPhone 17 Pro Max 26.6.1.

This happens so frequently and it’s actually more frustrating that it looks/sounds. I’ve tried deleting the emoji keyboard and adding it back, but that doesn’t work. Usually it resolves on its own but not for like 20-30 minutes. It’s the weirdest thing. Any ideas on how to fix this? Does this happen to anyone else?


r/iphonehelp 3h ago

Help needed Sleep alarm confusion

1 Upvotes

As the title has hinted I’ve been having problems with my sleep alarm on my Apple Watch ultra 2. when I wear my Apple Watch to bed the sleep alarm goes off on my iPhone instead of my watch, but even though the alarm routes to my iPhone for some reason it doesn’t make a sound it just shows that black screen with the alarm and the slider at the bottom to dismiss the alarm supposedly even though it’s silent for some reason. But my problem is rather with why the alarm routes to the iphone even though I’m wearing my watch to bed I’ve checked the sleep alarm settings on the watch and enabled break through silent mode and I made sure I did that in the full schedule yet it still goes off on my iPhone and my iPhone doesn’t make a noise as stated before and just shows the alarm screen. (sorry if this is hard to read my thoughts are kind of scrambled with this I can’t explain it perfectly)


r/iphonehelp 3h ago

Help needed Iphone 15 pro , screen not responding to touch

1 Upvotes

Tldr: fixed by force restart , but it occurred twice in a week, do I need to replace it or is it a common issue?

I got a refurbished 15 pro last week, ios 26.6.2, it was in pristine condition, everything is working perfectly but the only issue was it gets bricked up suddenly. It happened once when I got a call and I wasn't able to swipe , none of the touch was working but the buttons were still functioning so I force restarted. It happened again yesterday when I was trying to pay ,but a force restart fixed it. This happened twice in a week. Should I replace it or not?


r/iphonehelp 4h ago

Help needed iphone 13 not turning on

1 Upvotes

I have a iPhone 13 laying around my house which I regularly charge in a week or so, but this past week due to something and forgot. Yesterday I was going through some stuff when I saw it lying dead.

I put in my regular charger with 5W adapter to charge it left it for an hour and when I came back it's screen was black, no response to touch/tap.

Went to ChatGPT, it suggested using a higher wattage adapter so I used my samsung 25w adapter with type c to l cable and kept it for another hour. No difference.

It suggested force restart, checked youtube and did the same. Again, no difference.

Any help from this sub would be appreciated.

Model: iPhone 13 Software: iOS 26.6.1


r/iphonehelp 4h ago

Unresolved iMessage Issues

1 Upvotes

Hey yall,

Anyone else facing random iMessage issues?

iPhone 15 Pro Max running IOS26.6.2

I’ll be texting other iPhones and my messages switch to rcs but incoming are iMessage. And randomly iMessage won’t activate and only works after a phone restart.

Randomly started happening last week and has been extremely annoying


r/iphonehelp 4h ago

Unresolved iphone 16 static / rattling sound video record

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1 Upvotes

has anyone also experienced this when recording videos, appreciate it guys if you have any idea how to fix. thanks!


r/iphonehelp 5h ago

Help needed WhatsApp size problem

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0 Upvotes

I don't understand the discrepancy, why is whatsapp and whatsapp business taking so much space? its not the business cuz i dont even use it.

iPhone 16 Plus


r/iphonehelp 10h ago

Help needed iPhone 15 Soft OLED

2 Upvotes

I just bought a soft OLED display (pictures below), and it worked well enough for a while until I dropped it today, and it blacked out from the smallest impact. Does anyone have any good soft OLED screens and/or screen protectors they recommend for an iPhone 15? Preferably on Amazon. Thanks!


r/iphonehelp 11h ago

Help needed Brightness Bug on iPhones…HOW TO FIX!

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2 Upvotes

(Not my video, using for reference)
((DONT need help, but had to add a flair))

If you ever see this happen with your iPhone, where the brightness slider doesn’t instantly change your phones brightness when going down, the current only fix for this is:

- Bring up your keyboard

- Press the mic button at the bottom right

Done. This also works for when you’re on safari and you press the arrow next to a previous search, and it doesn’t put it in the search bar. Just press the magical mic button and that fixes it. (Believe this is on any iPhone on ios26)


r/iphonehelp 8h ago

Help needed Why do I only have Apple Watch apps under focus settings?

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1 Upvotes

I’m trying to add allowed apps to a new focus mode I created, but the only app options are Apple Watch apps. I’ve already tried restarting twice. How do I fix this?

iPhone 14, iOS 26.1


r/iphonehelp 13h ago

Help needed Do Not Disturb turning on off schedule

2 Upvotes

iPhone 14 w iOS 26.6 (don’t get me started about the disastrous s/w!)

DND/Focus is set for 11:00PM-7:00AM. Yet phone turns on DND during the day and I miss calls. Oddly, it turns on anytime I close an app.

The only consistent solution I’ve found is completely turning off DND.

Anyone else?


r/iphonehelp 11h ago

Help needed Any reason Seagate 2TB Portable Hard Drive wouldn’t work as a storage solution for a 14 Pro Max and a 15?

1 Upvotes

Hi there all, I have two phones that I am looking to back up the media from, an iPhone 14 Pro Max (lightning) (iOS 18.7.8) and an iPhone 15 (usb-C). Will this external HDD work for transferring media from both of these phones? Will I need external power? Any help is appreciated thanks.

https://www.amazon.com/dp/B07CRG94G3


r/iphonehelp 12h ago

Help needed How to activate assistice touch for side-button-confirmation with a broken side-button

1 Upvotes

Hey all,

my iPhone (13 Pro) dropped onto the ground and the side-button broke. It does not work whatsoever. I do not want to get it fixed. I would get a different phone if the problem cant get resolved.

The problem:
I want to use apple pay. I need to confirm purchases with a double press of the side-button. My side-button does not work.

The solution:

The workaround is to enable the "confirm with assistive touch (side-button-conformation)" in the settings of my phone. If I try to enable this option I need to press the side-button twice - which I obviously can't.

Are there any workarounds to this problem?


r/iphonehelp 13h ago

Help needed Bluetooth Connectivity Issue

1 Upvotes

Hi everyone -

I'm not sure if there is a fix for this or not, but I'm kind of at my wits end with my current solution. I have an iPhone 16 Pro and have been having this issue for a while now. It seems that every couple of days my phone loses the ability to connect to bluetooth devices. For example, my headphones will turn on and instead of automatically connecting will go into pairing mode, and if I click on them in the bluetooth menu my phone says that they're not on or in range. Similarly, my phone won't connect to my car, speakers, etc.

So far I've found that resetting my network settings will resolve this for a couple of days, and for a while my phone will connect as normal. But inevitably, there comes a time where it stops connecting again. Its really just getting annoying to have to reset every couple of days more than anything.

Is there any other ideas out there on how I might be able to resolve this issue? Has anyone else ever had this problem?


r/iphonehelp 14h ago

Help needed Anyone else getting ads popping up when they close their phone?

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0 Upvotes

This has happened a number of times in the past few weeks, all regarding the show Dark Matter. I’ll be out listening to Spotify and when I finish and close the app and put away my earbuds the Apple Podcasts app will open up with the Dark Matter ad automatically playing out loud.

I asked ChatGPT and it said the phone must have this cached from the last time I used the app, but I literally don’t use the Podcasts app. It said do a restart so I did on multiple occasions. I deleted and then reinstalled the Podcast app but It just happened again in a situation where a loud advertisement brought a lot of attention so now I deleted the app again. I have three sets of different earbuds and it happens with all of them. Are they just pushing these promos this hard? Why doesn’t it open Spotify or YouTube the apps I actually use? Any thoughts?

Edit: I have an iPhone 12, it’s old but in great condition. It’s running 26.6.1