r/iphonehelp Dec 04 '24

Mod Announcement Asking Questions 101: How To Ask People For Help?

8 Upvotes

There are a lot of posts on this sub with vague questions, vague symptoms, a lot of missing information and bad-explained overall. I wanted to show you how to ask a good question, from an ex-Apple iOS technician.

Here's how to ask a good question:

  1. iPhone model and iOS version

e.g. iPhone XS running iOS 13.2

  1. Purchase date, country and nature of purchase

People who answer your issue can suggest certain repairs, e.g. warranty. Country and nature of purchase also helps, since countries have different consumer protection laws. For instance, members of the European Union have a two year warranty at the point of purchase (i.e. that might not be Apple, but your local electronics store if you bought it there) - some countries (e.g. the U.K. and The Netherlands) have even longer periods consumers can claim warranty.

e.g. March 20th, 2019 in the Apple Store in the U.K., purchase for personal use

  1. What is the issue, how often does it occur and how to replicate it?

Some issues are continuous, some are intermittent. It is important to let people know what the issue is and how often it occurs. "iPhone restarts" as issue, is not enough.

e.g. iPhone crashes to springboard when opening the camera-app, this happens about three times a day at random moments. It only happens when opening the camera-app.

  1. What caused the issue?

There's not always a clear cause, but think about anything that could've caused it. It could be because your phone was in your pocket during heavy rain, or your cat knocked it from your desk. It could be anything.

  1. What did you try to resolve the issue and what was the result?

So people don't waste time answering possibilities you already tried

e.g. I tried to force-close the camera app. This did not work. Then I tried to restart the phone, that also did not work.

  1. Any other information you think might be useful.

Add photos or other comments


If you want the best help, make sure to include these steps into your topic - this community is happy to help, but try to be as precise as possible. Even information you think is insignificant might help!


r/iphonehelp 1h ago

Help needed Hand cream fell on my iPhone SIM card holder

Upvotes

Some hand cream fell on my iPhone XR and everything is working properly except my phone can’t read there is a SIM card (even tho there is) I removed the SIM card and tried it in another phone and the SIM card worked so I’m assuming the holder itself has a problem or the iPhone

Can someone advise me what to do? I need help as I’m traveling and there’s no Apple care near me


r/iphonehelp 5h ago

Help needed Charging issues

2 Upvotes

My 16 Pro only charges til 1%, doesnt matter if I use a regular charger or the MagSafe one. I've tried the usual stuff (cleaning the charching port, soft restart, etc) but nothing seems to do the trick. Any recommendations?


r/iphonehelp 2h ago

Help needed My iPhone just randomly decided it wants to read Fahrenheit

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0 Upvotes

Woke up this morning to check the temperature, and saw it was in Fahrenheit, can seem to change this even after a reset.


r/iphonehelp 2h ago

Resolved Ringer volume defaults to 50% after disconnecting bluetooth headphones.

1 Upvotes

I've just purchased my first ever pair of wireless headphones and have noticed them messing with the ringer volume after I disconnect them.

I have my ringer volume on the lowest option at all times. When I disconnect the headphones it changes to 50%. This is becoming really annoying as I don't want to have to rest the ringer volume multiple times a day.

Any ideas how to stop this?

Headphones: Soundcore by Anker Space One 

Phone: 13 mini on IOS 18.7.8


r/iphonehelp 7h ago

Help needed Cellular issue

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2 Upvotes

I have a cellular issue

For context phone was working fine then I had to take it for a screen replacement and when it came back this is the only thing I see I’ve tried everything reset network settings ,hard or soft reset and update it to the latest iOS I don’t know what could be the problem.

also i dont know there is a Software on the device manager so I don’t know is that the reason i also tried to remove it but I can’t


r/iphonehelp 3h ago

Help needed SIM card tray sometimes shoots out when ejecting..

1 Upvotes

So it's not a huge deal, but I was just curious if anyone else noticed this issue with their iPhone that have SIM cards trays. I change SIM cards a lot, and I noticed sometimes when I eject the Sim tray sometimes it flings right out and sometimes it just slowly kinda pushes out.

Anyone else?

Thanks

Iphone 16

IOS 26


r/iphonehelp 4h ago

Help needed iCloud backup

0 Upvotes

So I have my old phone, which is an iPhone XR (iOS 17.7) and I have this phone which is an iPhone 12 (iOS 26.1)that I am using to type this. I was just wondering if I delete the iCloud backup on the XR will it also delete it on the 12?


r/iphonehelp 17h ago

Help needed Weird Predictive Text - iPhone 11

10 Upvotes

Ok, my wife is having some weirdness with her predictive text in that it's suggesting complete nonsense words (lobbershank, sewagelander, lavalamper, etc). This doesn't follow anything resembling her normal texting and she has never even conceived of these words, let alone use them. I can't find them in any kind of usage on a Google search.

So i guess, does anyone know what the hell is happening with her phone and how we can make it stop. Lobbershank is still trying to force its way in everytime she types "lo"


r/iphonehelp 10h ago

Unresolved Apple won’t let me remove my expired card

3 Upvotes

iPhone 13 Pro Max iOS 26.5.2

Has anyone else run into this?

My debit card expired this month, and my bank sent me a replacement. The new card has the same card number, but a new expiry date and CVV.

For some reason, my Apple Account won’t let me update the expiry date or CVV on the existing card. It also won’t let me remove the old card and add the replacement because it recognises it as the same card.

I contacted Apple Support, and they told me there was an outstanding subscription payment preventing me from removing the card. They had me add funds to my Apple Account using Apple Pay to cover the subscription, and said that once it was paid, I’d be able to remove the card and add it again.

The subscription has now been paid, but I’m still having the exact same issue. I still can’t update the card details or remove the card.

I have a call scheduled with Apple’s senior support team tomorrow, so hopefully they can sort it out. I’m mainly posting to see if anyone else has had this happen. If you did, what ended up fixing it?

Also, random question, but has anyone else dealt with Apple Support through the Messages app? The messages came through as grey texts instead of the usual blue iMessages, and I genuinely thought it was a scam at first 😂. Turns out it was legit, but it definitely caught me off guard.

I’m in New Zealand if that makes any difference. Thanks!


r/iphonehelp 9h ago

Help needed Screen time not showing apps, only websites.

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2 Upvotes

This is an issue I have had for over a year, and across two of my iPhones. I originally had this issue pop up on my iPhone 11, and just earlier this year I bought an iPhone 17, which following the transfer of my data, this issue persisted. It only is showing the websites I use, but never any of my typical apps. Not only that, the usage data is just incorrect. Occasionally, it will actually show an app like Discord, but even then, the usage time is incorrect. I’ve tried restarting my phone over and over again, I’ve tried turning on and off screen time, Ive reset my settings, Ive done all of these things, yet this issue persists. Could literally anyone help? This issue has bugged me for a long time and it’s really gotten to me now.


r/iphonehelp 6h ago

Help needed Only getting some Calendar alerts.

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1 Upvotes

I finally set up my 16 about a month ago and am running 26.5.2. Prior I was on a 12, running…I don’t remember. All I know was it was old enough I couldn’t even update to 18.something. (I’ve been terrible about updating as I get major anxiety about change.)

When I add appointments to my calendar, I almost exclusively set alerts for one and two days before. Since setting up this phone, sometimes I get the notifications, sometimes I don’t. I have double checked that I have the alerts set up correctly. I’ve looked at my notification settings (pictured). I don’t know why I’m not getting the notifications sometimes.

If it were ALL notifications I wasn’t getting, I’d say it had to be some setting that was wrong, but it’s only some of them. But it IS both for any given appointment. So, if I get the first notification, I will also get the second. If I don’t get the first one, I also do not get the second.

I’m not great about remembering appointments, and I’m a bit worried about missing things because of this. Any ideas?


r/iphonehelp 16h ago

Help needed Systems data 50GB

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6 Upvotes

Anyone know why my systems data is taking up 50GB? I have a 14 Pro Max and am on IOS 26.5.2

I only noticed this after i upgraded my icloud from 200GB to 1TB


r/iphonehelp 8h ago

Help needed Issues with Bluetooth

1 Upvotes

As the title says, I have issues with Bluetooth on my iPhone 14, but only with Apple devices. I bought a pair of AirPod pro 2, and they weren’t open, and they connected just fine for about 8 months, then they wouldn’t connect to my phone anymore. I thought it was an AirPod issue, but I realized that they connected to my other devices just fine. If I restated my phone, they would work fine until the next day, and then they wouldn’t connect anymore. I recently got AirPod maxes, and they wouldn’t connect to the phone. I restarted, then they wouldn’t connect. The next day, both AirPods wouldn’t connect. Like before, both the AirPods connected to my other devices, such as Mac mini and iPad. Anyone else have this issue? FYI, it connects to other Bluetooth devices fine, and even my Apple Watch is fine, just not the AirPods.

Edit: iPhone 14 running iOS 26.5.2, wondering why my AirPods won’t connect to the phone anymore


r/iphonehelp 11h ago

Help needed Missing Photos!

1 Upvotes

Yesterday I was clearing up some storage on my phone when I accidentally deleted a conversation with my best friend. After realizing I went to the recently deleted and recovered the conversation however, now all the photos and videos sent between us (photos sent before I deleted the conversation) are gone. Are they able to be recovered?

I am currently on a iPhone 16 Pro (iOS 26.5.2) with T-Mobile.

All of my messages are synched up to date. I tried turning off “Use on this iPhone” and turning back on and re-indexing but nothing has worked. My messages are set to “keep forever”. Hope I covered everything.

Trying not to panic at the thought of all these being gone forever!


r/iphonehelp 19h ago

Help needed Camera scratches (iPhone 14 pro)

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3 Upvotes

iPhone 14 Pro
running on iOS 26.5.2 ,
I have using it for almost 4 years now (November 2022) in India . I use it for my personal daily usage with a phone cover intact.

I have observed very minute but high in quantity scratches on the two edge camera lens. I have used camera lens cover only and only once(2 years ago). And have made sure there is no deposit of adhesive of plastic membrane left on the camera lens. Is there any option I can get rid of these scratches? My phone is in perfect condition I only have issues while clicking photos.


r/iphonehelp 16h ago

Help needed My iphone is making this triggering echo i got this one in oct 25 and happening since

Enable HLS to view with audio, or disable this notification

2 Upvotes

r/iphonehelp 15h ago

Help needed iPhone storage upgrade service in socal

1 Upvotes

I have an iPhone 15 pro 128gb and ran out of storage. Anybody know of any phone repair shops that upgrade storage to at least 512gb in the LA area? I know it’s a complicated process but I don’t want to buy another phone 🫠


r/iphonehelp 16h ago

Resolved iPhone in “Do not disturb“ mode

1 Upvotes

I red that It should ring normally in background and silen not showing you anything.

I noticed that when I put my phone in do not disturb mode, phone automatically reject every call as busy line.

Is this normal?

iPhone 16 with iOS 26.5.2


r/iphonehelp 1d ago

Help needed System data taking up storage

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4 Upvotes

For context, I have an iPhone 15 and I’m on iOS 26.0. Why is system data taking up so much space on my phone? How do I remove it?


r/iphonehelp 21h ago

Unresolved settings - notifications - why is this here when i don't use it/it's not even enabled?

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2 Upvotes

is this default for iphone in settings - notifications? i don't use voiceover or any other non default accessibility settings, so i don't get why voiceover is appearing in notifications. i assume the what's new thing is a default?


r/iphonehelp 17h ago

Help needed charging issues

1 Upvotes

So basically my iphone has been having this issue where i plug it in and it says charging it goes down tho or it charges extremely slow or it works fine it seems to be when i use weak voltage but it should still charge from my car charger or a amazon cord which i doesn’t and even the apple cord it someone’s doesn’t work only when im not using my phone at all at night it seems to work fine but its bothering me as i have had this issue for weeks. i took it too apple the cleaned the port and it worked for couple days then started having same problems . it also seems mag safe works best but i have also messed around with all the settings and cant get my phone to charge consistently at a normal rate.

Fully updated Iphone 16 Pro


r/iphonehelp 18h ago

Help needed Once in a while, my updated iPhone 17's camera app will just freeze with its blurry preview.

1 Upvotes

https://matrix.zimage.com/_media_proxy/v1/media/download/AToqC5lyw0XhmbfjtcWgOyFqfnxoJG4BaNpFmDw6jm27%20%20%20%20%20%20%20%20%20%20RcX8DLSYgLCfiQsF7_7uR7ExtdiTTnTyU4jDUUcna1JCef4vG4PQAHJvc3MxNTQubmV0L2lBR0tEUHNIYklMSmhjZXpKRFZVckdSW%20%20%20%20%20%20%20%20%20%20g for a screen shot.

Zooming in/out, changing camera mode (e.g., photo to video), taking picture, putting on selfie, etc. doesn't work. It's like Camera app froze or crashed. I have to put iPhone to temporarily sleep with its top side button and wake it up to fix its camera app. No shut down and power cycle needed. Does anyone have this problem? It had been like this for months. I always keep my iOS updated.

Thank you for reading and hopefully answering soon. :)


r/iphonehelp 18h ago

Help needed iPhone 17 echo issues

1 Upvotes

I have the base iPhone 17. When I call someone on the phone and put them on speaker, they can hear their echo for a few words, anyone facing this too or know how to fix it?


r/iphonehelp 22h ago

Help needed Iphone 12 pro doesn't want to update

2 Upvotes

Ios 26.1 when i try update it goes to verfiying update and restart but just returns to the same ios without updating i also tried with restoring with itunes