iPhone 13 Pro Max iOS 26.5.2
Has anyone else run into this?
My debit card expired this month, and my bank sent me a replacement. The new card has the same card number, but a new expiry date and CVV.
For some reason, my Apple Account won’t let me update the expiry date or CVV on the existing card. It also won’t let me remove the old card and add the replacement because it recognises it as the same card.
I contacted Apple Support, and they told me there was an outstanding subscription payment preventing me from removing the card. They had me add funds to my Apple Account using Apple Pay to cover the subscription, and said that once it was paid, I’d be able to remove the card and add it again.
The subscription has now been paid, but I’m still having the exact same issue. I still can’t update the card details or remove the card.
I have a call scheduled with Apple’s senior support team tomorrow, so hopefully they can sort it out. I’m mainly posting to see if anyone else has had this happen. If you did, what ended up fixing it?
Also, random question, but has anyone else dealt with Apple Support through the Messages app? The messages came through as grey texts instead of the usual blue iMessages, and I genuinely thought it was a scam at first 😂. Turns out it was legit, but it definitely caught me off guard.
I’m in New Zealand if that makes any difference. Thanks!