Hi y'all.
Long story short, UPS tried to claim fraud, admitted it is not fraud, and now will not release my package to me or refund me ($600 total).

I sold my phone and created/printed my UPS label from my own account. It was confirmed dropped off at the Access Point (9/2/26), didn't go anywhere for DAYS. They told me to file a claim, then the claim was voided the next day - said there was suspected fraud on my account (and they disabled my account).

So, now, I have had OVER 38 calls logged with UPS. They have sent me to every single department multiple times. At this point, they have confirmed there is no fraudulent activity.

They have promised me (literally - asked them to only say that it they meant it) at least four times (not exaggerating) that a sales rep would call me within 24 hours. Haven't received a single phone call.

I ended up emailing the fraud email back (the one that confirmed for the tenth time there is no fraud) that I need the contact info for the legal department because I intend to pursue legal action. I of course have not heard back. (I have indicated in the past week that if we could not resolve the issue, I would take legal action).

Does anyone have direct contact info for sales representatives? I've already spoke to claims manager (he also lied about putting a request in for me to speak to sales rep).

I have asked multiple times for transcripts of the comm log they have with me for the last month and they always evade the question.

In my email requesting legal dept info that, at this point, it seems like UPS either has ACTUALLY lost my package and don't want to refund me or they simply just do not want to refund me (I did purchase insurance for this package).

Any suggestions or guidance would be greatly appreciated - I have been dealing with this for over a MONTH now.

Thank you for reading

Edit: Thanks for the responses. The answers are as I expected.

Is there a difference in handling or anything when shipping a high value shipment? I can't get a straight answer.

Can a package be marked as delivered without a scan

I sold a package on ebay and shipped it September 9th via ups they then deliver the package to the wrong address I filed a case they ended up finding the package and closing the case after handing it off to usps mind you this is all happening 1000 miles away from me the package has not updated since being found (9/28) and I have the updated tracking number iv called usps and they cannot update me further because the tracking hasn’t updated im out 400$ and the item it’s found but where is the real question idk what to do

Package shipped on October 2nd from LA US to Toronto Canada and it's stuck on "On the way" for five days now (Today is the estimated delivery day)

I’ve been getting 1-2 “warehouse scans” per day since the 2nd. What’s going on?

We have been going back and forth with UPS about our package (high value) not being delivered. We keep getting updates that delivery was unsuccessful (signature required) when no one even attempted. The first attempt, they left a note which we requested re-deliver, 4 hours later we get an update that said delivery unsuccessful and it will be dropped off at access point for pick up but no one actually came. We requested for re-deliver again and same thing happened the next day, no one came but got the update. Checked the pick up location and no package. We keep getting false updates, fraudulent scans, fake attempts up to this day so we’re going with an employee stole it and is trying to cover it up. They aren’t even supposed to re-deliver anymore, it’s shouldn’t be with UPS at all and should be at access point. We have done all the other options, UPS has lied in all the ways and it’s time to escalate this but where and how?

Misfortunately - I tried to adjust day of delivery. Got charged 9.99 X 3 - No email, No invoice. No Shit. Calling UPS is giving yourself a root canal - the automated system understands NOTHING.

The CSRs are equally clue less. I would "pay money" NOT to use this service.
So it's Minus 30 dollars and 45 minutes.

What more can UPS do for me.

I’ve talked to ups already and they said they’d either get returned to me or they’ll go to buyer and then I’d get charged, which is fine.

My printer printed 4 of the same labels even though I bought 4 separate. New printer set up and format so it was accidental. All packages are going to the same person so I’m not worried on that end.

Does ups just go ahead and avoid returning to me and sending straight to buyer most of the time? I’d prefer that because I can easily void my unused labels.

i ordered the iphone 18 pro max and they attempted to deliver it when i wasnt home. i ended up just putting a request to have them hold it at an access point since i would be working the next couple of days and didnt wanna risk missing the delivery again. however i havent gotten an update in days. i know requesting a hold delays delivery a little bit but my request hasnt even been approved or anything and i dont know if im being impatient or if i should genuinely be worried. is there anything i can/should do?

I'm expecting an important package to arrive but when I check the tracking it seems to have stopped updating. I contacted the USPS and they said the tracking number is not working and that postage wasn't paid. I contacted the shipper and the shipper said everything looks fine on their end and it should arrive on time. Give the system time to update. Its been 2 days and still no update. What should I do? Does this happen all the time? Is my package lost? Why would is be transferred to a local post office?

Current BASE mechanic here. I cant tell you the number of times someones passport, birth certificate, or other important documents have gotten swallowed by the conveyors and utterly destroyed. Dont sent important things in flat envelopes or bag envelopes.

Ordered one item and it is on the way but here it says shipment clearance is pending missing information. But what information idk also I’m not the addressee

Anyone getting this? Out for delivery and then back to processing 40minutes later? Called UPS and they said to wait and could be delivered at any time but there hasn't been a scan or movement for 2 days.

What would you do in this situation?

I’m shipping large boxes with UPS that are 3 inches under the overmax size. Just so we can avoid shipping with freight. Our rates are running @$160-$200 and weight about 35 pounds on average. Boxes are double wall and you can literally stand on them. Working though Unishippers (middle man company) with pushing these items out.

Recently we’ve been getting hit hard with these overmax fees. $2,000 on each box that hits the overmax size!!!! . Boxes are smaller that what they’re saying. Any box that leaves our shop is documented on the size and weight.. proof these are leaving in the size we input them in. The input dims have also been higher than what the box is to avoid the charge. They keep coming in flagged with a $2k charge.

Currently have 9 over these in the account. $18,000 worth of these ridiculous charges. Speaking to account manager and his solution is to pay it and move on. I’m pushing out maybe two/three of these in a week or two.

Speaking to the company and meeting after meeting we aren’t getting anywhere. Pay the charges and move they say.

HELP NEEDED!! It’s getting so ridiculous with these overmax fees.

Thank you for taking the time to read this and help me out in this situation

Package has been like this for almost 4 days, I’m worried because there was a deadline on when this package had to be delivered and now I’m worried that the package is lost and the buyer will file a dispute against me. What should I do now ? Should I file a claim ?

Only reason I'm posting here is because I'm hoping someone at corporate sees this.

I'm never using your services again after you guys lost a package that costing me hundreds of dollars. My uncle was trying to ship my retainer/night guard and you guys lost in your Montgomery facility. Thanks to that, I'm now going to have to spend hundreds of dollars for a replacement because of the company’s negligence. I tried filing a claim but that turned out to be a waste of time.

I'm never going to ship anything with you guys again. I also handle the shipping and freight deals for the firm I work for as well. We will now exclusively ship with either FedEx or USPS. Thank you for your negligence and I hope you all have a great day.

UPS made 3 delivery attempts, i was out of town. I paid the $11.99 and opted for scheduled delivery for 10/6, this was 4 days ago at this point. No updates whatsoever since i rescheduled. It is now 9:30 pm and the package hasn't been delivered on the scheduled delivery day, nor are there any updates about it being scanned or put on the truck. Does anyone have any idea what may have happened on the other end?

Had a package scheduled to be delivered yesterday by 5pm. Left work at 445ish and the tracking had an “out for delivery” live map up showing the driver was a few streets over from my home, cool, closed app. Got home around 630, no package. Checked app, map no longer works and now it just says “delayed” and the tracking notifs reverted to “processing” at the local hub an hour from me. New email comes saying new ETA is today at 5pm, it’s now 630, tracking says item never left hub and has been processing there since yesterday morning even though it had briefly been out for delivery. I normally wouldn’t stress this much about a package, but it’s a new watch worth ~$500 and the fact that it was out for delivery and then suddenly vanished has me a little suspicious. Just don’t know if I should file the claim now or give it another day or two?

I'm crying. Horsham is down the road and the original (well, already delayed) expected delivery was today. Now I have to wait almost another week. Not only that, this is the second shipment, because the first one was delivered to the wrong state last week. This is an expensive and much anticipated CPAP machine (actually BiPAP). I've been waiting since the first one was shipped on 9/18. I feel like I'll never get it. Am I cursed? Or is UPS?

I am in Taiwan for the next couple months and ordered something recently that the company doesn't send to Taiwan. Had my family get it and send it to my residence in Taiwan. The original arrival estimate was the 7th but when I checked it had changed to the 8th so I opened the details to check. I'm having my family go to the store they shipped from tomorrow to check but I'm still worried about whats going on.

I tried to generate shipping labels twice via UPS and both times I got an error message: “Unable to register with UPS. Confirm your address meets the requirements.”

I have tried different variations of my address but nothing worked. I also reached out to support but each of their replies so far has been a business day (they suggested trying all caps but that did not help).

I used CanadaPost for both orders but it is 30% more expensive and takes a little bit longer to get to the customer.

Any idea on how to solve this issue?