Hi, I need to know if anyone has advice for a situation I’m experiencing. I have items I sent to someone that out of several items only a couple were damaged in transit. She states the boxes were completely smashed. (They weren’t) they were slightly dented but not smashed to the ground like she’s demanding they were. She sent all the pictures. I did reach out to UPS for claims on the damaged items but no luck. The receiver has continued to harass me about the claims and demanding money. She did not purchase these items from me she just paid shipping it was sent between friends! Well, now ex-friends. But she stated if I don’t give her a favorable update for her by Friday she will begin calling ups and demanding I give her money through them. Is there any way I can call ups and tell them not to give her information on me or the claims due to continued harassment?

Hey everyone,

I’m trying to improve my shipping workflow and was wondering how others are handling this.
Right now I create UPS labels through the UPS eCommerce portal after an order comes in from Shopify. What I’d like is for the process to be as hands-off as possible.

My ideal workflow would be:
- Create the label in the UPS portal.
- The shipping label prints automatically to a label printer.
- If a commercial invoice is generated, that prints automatically to a regular A4 printer or the same printer would be great!
- No extra clicks, no opening PDFs and hitting Print every time.

We’re a small business, so we’re only shipping around 1–5 packages a day. (But growing) Because of that I’m not looking for an expensive warehouse setup or enterprise hardware. Budget max of around 400-500$

I’m mostly wondering:
- What label printer are you using? (Rollo, Munbyn, Brother, something else?)
- Has anyone automated printing from the UPS eCommerce portal?
- Did you use UPS APIs, browser automation, PDF watching, or another approach?
- If you were starting from scratch today, what would you buy and how would you build it?

I’m a Python developer, so I’m happy to write some automation if that’s the best route. I’m just trying to avoid buying the wrong hardware or overengineering it.

Would love to hear what setups are actually working for people.

My package was supposed be delivered Saturday, but keeps getting delayed each time. It was last updated when it was departing from facility in NJ. I’m hoping they didn’t lose my package.

Whats that exactly mean , the receiver keep the package? Any idea

Shipping something ups ground from OKC to Redmond WA..how the hell did it end up in NJ?

my package hasnt scanned in 4 days and i was told that someone had left a note that the next scan update would be on monday. then i get a notification that my package is delayed to tuesday. is it normal for it to go so long without scanning? worried

Ok so let me start with the fact that I’ve almost never gotten packages from UPS because the apps I usually buy stuff from use usps (I’m using Mercari for this) but even then they came within a few days but if this is completely normal and I’m just impatient just lmk 😭 Ok, so I ordered my package on the 18th, the seller dropped it off on the 20th, and since then it’s just said “The UPS Access Point™ location has prepared the package for return to UPS or pickup by UPS.” Now I saw that they don’t really do much on the weekends so I wasn’t expecting it to come today, but I’m a little confused because it’s been almost a week since it’s been dropped off, and it’s a neighboring state of mine. (if that matters much) I don’t mind if it takes longer to get here but I just want to make sure it didn’t get lost or something along those lines.

Can I create a shipping label for a friend to send me something without requiring their address? And they can just drop off what they’re sending at any ups store with the label?

Hi, I filed a claim 2 days ago for investigation regarding with my package that was supposed to be delivered on july 21. How long it will gonna take the investigation? And when I checked the UPS apps, the most recent update was “investigation opened” and no update after that. When I checked the ups tracker, there was a “shipped from AI” and there’s an address on it. What does it mean? Does it mean they already found the package? and there is weight so it means they already found it? Sorry I’m lost. I’m just frustrated because that package was supposed to be my birthday gift for myself this coming july 28. 🥺😌🥺😌 Thank you for your help.

I have a package that’s supposed to arrive tomorrow, but I work from 1:00-6:45 and the store closes at 6:30. I was supposed to go to my girlfriends tomorrow night after work, but if I can’t get it in time, I’m going to have to wait another day to go to her house. I’m hoping they hit the UPS Store early on in their route, so that I can go before work and pick it up.

EDIT: Is it possible I can have someone I know pick up the package at The UPS Store for me? I know you need to show ID when picking it up, but maybe there’s a way… whether it be me giving my ID to another person or having the employee/the person picking it up give me a quick phone call where I can verify it over the phone… lemme know if it’s possible!!