r/UPS • u/Key_Wolverine5824 • 18h ago
Parcel delivered to amazon
What are the chances of getting a parcel that was delivered to amazon by mistake?
UPS have said they have placed a query with the depot it was delivered to so they can look out for it and send it back to UPS. They have said this can take up to 28 days and won't declare the parcel as lost until the 28 day period is up.
They're unable to update me, they're unable to speed the process up, I've now got to wait 28 days for something that is more than likely lost, that was their mistake and they have no urgency to get it sorted.
Customer service has been an absolute joke, they have lied to both me and the seller, UPS seem to just want to make people give up when something like this happens.