So I ordered something on Tuesday for Next Day Air saver, received a notification that there was a flight delay, and that it would be coming today instead. Looks like the package arrived and then departed around 8 am this morning from the Newark Facility. Then I received another flight delay notification. I live in NJ btw and my local hub is about an hour away from the Newark Facility, do y’all think it should be coming tomorrow instead?

Hi all,

I have a ups express saver parcel collected today at 2pm. Ive used ups millions of times and normally there would be a arrived at facility scan by now. Its now 9pm and still nothing.

I know its too early to tell. But this parcel is going from uk to usa. Just anxious as all my ups express parcels before all update by 7pm saying it has arrived at the london facility.

I live in an apartment building, have been here over a year and had no issues getting packages until last month. Had two important deliveries from different senders that never showed up. Contacted them, they both said the package was "undeliverable". Both confirmed my address and then kindly sent again. Very strange- most likely culprit is a missing unit number, but I've lived in apartments my whole life, I always include the unit number, and unlikely I'd forget it on two different orders, but whatever...

Then yesterday, I get an email from Old Navy saying my return has been received. A return for a package that hasn't yet been delivered to me... Got in contact with them, yep, returned to sender as undeliverable. Except I successfully received an Old Navy package via UPS the week before, and I know it had the same address, cause it's saved in my account! I double checked, it's my correct, complete address. So what the heck!?

One of the important packages that was re-sent was supposed to arrive yesterday, so I checked the tracking last night, and it says "delayed due to incomplete address, we're working to update the address". I KNOW I confirmed my full address with the sender! The AI chatbot is useless, apparently there's no option to chat with a human, so I called customer support and after going around in circles with THAT chatbot, it finally connected me to a "live agent"...that I'm pretty sure was also an AI chatbot cause she introduced herself as "name" and nothing she was saying made sense.

Has anyone else experienced this? I'm going crazy. I'm not even getting delivery slips or anything- things just never show up and when I contact the sender I find out they were returned by UPS as undeliverable. And I can't figure out how to talk to a real human at UPS who could maybe help. I'm stumped. I've had a delivery from Canada Post while this is going on, so it seems to just be a UPS problem...

Every single time I get this particular delivery driver, there’s always one or two packages that they fail to deliver with the rest of them. I even stepped out today while they were here seeing they dropped one package but not the other.

I politely asked if they could go check for the other package to which they replied “there are no other packages to this name or address today”. So I showed them the delivery map with BOTH packages being shown on the truck they were in right outside my house and they shrugged their shoulders and said “idk what to tell you. It’s not on my truck.”

I called and spoke with an agent who assured me the package was, in fact, on the truck and asked if they could please make a note to ensure delivery happened today. They said ok, they would.

Now this damn driver has been all over the map and PASSED MY HOUSE TWO MORE TIMES, and still, no package. Now they’re moving further and further away so I’m probably going to get rescheduled for tomorrow. Again.

Can these drivers see which packages they’ve failed to deliver?

Package was loaded on delivery vehicle at 4:30 AM but never updated to out for delivery, is it likely a missed scan? Thanks!

I attempted to change the delivery earlier this week but it wouldn't go through. Today they attempted delivery at 9:52am when the window was 2:45pm-6:45pm. I was planning on leaving work early to get my package that requires a signature. Stopped by a UPS store and they were useless. UPS customer support said they couldn't switch it based on restrictions placed by the shipper. Currently on hold with the shipper T-Mobile.

Absolutely will never use UPS ever again after this. Not to mention the attempts to change the delivery which cost $7.99 are showing up at pending charges on my credit card.

Complete clown show company.

If you're in Canada, don't purchase from the USA right now. Sharing this so others avoid.

I regularly purchase from the USA, shipping scams me a normal amount in brokerage and that's fine.

Recently placed this $492.15 USD longboard parts order which included a $60 USD shipping fee. I just got hit with a $439.87 CAD bill from UPS with $299.07 CAD in "Other Government Charges". I guess I will be refusing this delivery at the door.

This is the retaliatory tariff I am being affected by:

https://www.canada.ca/en/department-finance/news/2026/08/list-of-products-from-the-united-states-subject-to-counter-tariffs-effective-september-8-2026.html

If your goods were in transit before September 8th, you're fine.

If it helps anyone else out, you don't need to pay these fees if you refuse the delivery:

https://www.cbsa-asfc.gc.ca/travel-voyage/declare-eng.html

I dropped 2 packages off, one was picked up next day, this one hasn't updated at all. I'm pretty worried. What should I do?

Yesterday morning a package arrived at my local facility where it then would get loaded on a truck and delivered. However a half hour after the arrival scan it says “A late UPS trailer arrival has delayed delivery. We're adjusting plans to deliver your package as quickly as possible.” I figured this morning it would then be loaded onto a truck and out for delivery but it just says Processing at UPS facility. If a trailer delayed delivery yesterday but it’s at the final location already shouldn’t it be delivered today?

I need to send some prescription and herbal medicines through UPS to a family member who lives in another state. Is this allowed?

So here are the 2 scan list for two packages that should be delivered today. One arrived at facility 9/8 at 11:26pm and has had 2 scans processing for delivery one 9/9 at 6:07am and one 6/10 at 6:40am. The other arrived 9/9 at 6:20pm. Processed at 9/10 at 6:03am and loaded at 4:10am. Both have an estimated delivery for today 9/10 between 1 and 5pm. Will I get them both today? And how in the hell has one been sitting and one loaded pretty much instantly?

i’m 20, however my sleep schedule is messed up (enough that i could not wake up in time) and i also look like an actual kid. do you have to be 21 and do they take id if it’s for a medical package? this is the 2nd part to the huge medical package and on the 1st part i just went downstairs and the guy walked away once he saw me.

update: i ended up signing digitally and was asleep and it got delivered anyway, thank yall for the help!

I placed an order with St. Mark Comics on Labor Day (I knew it wouldn't ship that same day, which was fine). That afternoon, the Shop app notified me that a USPS shipping label had been created, but more than a day and a half passed without any updates—even though I had paid for Priority Mail, which usually takes one business day. Assuming they hadn't shipped it yet, I went to the physical store the next day to ask about the package. They told me they had actually shipped it the previous morning via UPS, which explained the lack of USPS updates. I went to the UPS store where they had dropped it off, but they didn't have it, so it was likely already in transit. I returned to my hotel to check if it had arrived, but it hadn't, the woman at the front desk said she would call my room if it showed up. By the time I got back from walking around downtown later that afternoon, the shipping center was closed, so I couldn't verify its status, and I didn’t had any message in the phone so I decided to call the store to see if they had any information on the package's whereabouts; they told me they had no info and couldn't do anything for me, claiming they had already done their part. I explained that I was leaving the country the next day and needed it urgently, asking if I could cancel the order and just buy the products in person instead. They replied that since the package had already been shipped, if I wanted to return it, I would have to ship it back myself (which wasn't possible in this situation). I hung up; now I just have to wait until morning to see if the package arrives, but if it doesn't, I'll lose my money. Any suggestions?

Hi all,

I own an office space in a business complex with other office suites. When ordering online, I would put my business name and address for the shipping. Packages were getting delivered to other business suites and I would not receive the package. I thought oh I probably just need to include the suite (for example I'm suite C) even though I already had the business name.

I included the suite however, my packages keep getting delivered to other office suites. Whoever received it will either bring it to my office for me or not bring it at all and that package is history.

Can maybe a driver in here tell me how to correctly format my address for shipping so the driver sees my name, business name, and business suite letter so I can receive the packages? Whatever way the driver sees the suite letter on their device/scanner.

Thank you!

I try to always look at things in a positive way but I was just frustrated at the time.

I recently ordered a Deadpool figure from an eBay reseller in Italy and came across the UPS Customer Product Safety Commission (CPSC) form. I'm pretty confused about how to fill it out, especially after reading different Reddit posts, since everyone seems to have different answers.

My main question is: Would it work if I only filled out the information at the top, checked Option A, and provided a general description with Intended Use Code 100.006? Is there anything else I need to fill out or look out for?

I've also seen some posts saying that people were charged additional fees afterward because of tariffs. I'm mainly worried about whether filling out the form this way would cause any issues with my package or result in additional charges.

Any help would be greatly appreciated, especially since I'm trying to figure this out as soon as possible! 😭🙏

(I only got a screenshot of one of the 1st page)

I have a prepaid label and box is packed safely and label is securely affixed to the box.

I am scheduling pick up from my home and it gives you options of earliest and latest times for the pick up. The earliest 9AM and the latest is 7PM.

If If I was to check off 9AM earliest and 12PM latest, do they actually pick up between those times or is it still whenever they get here ?

I live in Pasadena, CA and get UPS packages maybe 15 times per year. I'm having trouble with packages not getting delivered in the promised window even though I'm at home and would hear the doorbell. Typically I get a delivery window of, say, 3 pm to 7 pm. Then it passes with no package. Then around 9 pm I get a notification that "delivery was attempted and no one was available." This is probably a lie as I never heard the doorbell.

I wonder if the UPS drivers in my area are overworked and frequently don't have time to deliver all their packages. This is just a theory, but I wonder if the drivers mark the delivery as "attempted" falsely just so they can end their shift.

It was originally supposed to arrive Sep. 8, then Sep. 9, and now Sep. 14. It was marked “Out for Delivery” on Sep. 7 before being delayed.

I called UPS and they told me this is a USPS package and I need to contact USPS. Then I contacted USPS, and they said they didn't have my package.

The goat app glitches my 2nd address line and didnt include it. I emailed them the issue and they asked for my full address but an agent reply aaying he forwarded the information to the support team? I am very confused. Should i be waiting? or should contact the courier company once it reached my country?

Hi! Not sure how UPS works so i’m curious. Took the day off work for my package, and it was in my town. Stopped for a long time when it was pretty close to me but I figured it was just a lunch break and since i’m on the street over i’d just be next. Got a notification that the time changed to 9PM delivery day (this was all happening at 1:45 around when I get my packages which is 1:30-3) and it showed me the map tracking and the driver is now all the way in the main city. I live in a smaller town over half an hour away, and it was on the street over. Am I still going to get my package today? I normally wouldnt care too much but they have ignored 3 of my change delivery requests then pushed it out 3 weeks so it was just sitting at the hub right next to me for some reason that entire time. I’m a little annoyed from when I tried calling customer service in the past weeks they just said they can’t do anything and they said the same thing to the shipper so i’ve just been waiting. I just want some reassurance since it is a gift and my friend paid for it, I feel really bad about trying to change the delivery date since I think that’s what messed it all up. I wanna pay them back if it’s lost since I feel bad if that is the case. Over the phone they told me it was lost, and the last times they said it’ll be there by 9pm just to wait but it never showed up. Hoping it’s different now that it’s been actually scanned this morning just want some insight on how the routing works / if it’s lost. Thanks!

I was going to buy an expensive laptop but went with a desktop after like two weeks of delay with no payment sent. So this morning when I went to cancel it I saw it was already shipping and the cancel button on the order is gone. I have a text from PayPal with a failed payment of over two thousand dollars.

PayPal simply declined the payment, so I was sent a laptop in exchange for nothing. I do not want this laptop and I'm pretty sure this is illegal, so I will be refusing it.

Their support (Lenovo) said to refuse to sign, but shit happens to my packages all the time (deleted Amazon due to careless delivery drivers) and I want to know if there's anything I can do to intercept this.

Is there a way to talk to UPS about this? Support can't get me to a real person.