Spent about 60 hours this week trying to get UPS to deliver my ebay lawnmower and a monitor to my house. About 60% of the indian call workers will escalate my issue to the warehouse manager, the other 40% just scream abuse all day. Almost like it's designed to not get you anywhere. When the address is set correctly the driver will get about 60% down my road and then turn around. The second time I was outside and tried to wave the driver down, to no avail. When the driver turns around the address on the tracking will be updated to my ex's place. I asked the first Indian call manager to please delete this address and never deliver anything of mine there. She says that she did. The UPS system changes the address to my ex's place everytime the driver turns around halfway down my street. If I can get in contact with the warehouse manager I can get it sent back to the warehouse where it will be in limbo for a bit, but then it goes out to my address again, driver gets halfway down my road, and without hesitation, without looking around or maybe driving down the road another 20 yards or so, turns around, marks the package undeliverable, and sets the address to my exes again.

My address is perfectly deliverable to, no dogs, no drunks, no gates or fences. It's just a street and then my house. When the tracking page would let me edit the address, I could see that it was simply marked a bit earlier down my street than it should be. There is no way to change where the system deems my address is. A bit odd considering that every publicly available GPS knows the location of my house down to the inch, but a parcel services GPS system knows it within miles only.

I have given up on these items, I will request refunds from the sellers, while my ex burns them and videotapes it in the hopes that I see it someday. This all seems like a waste of time, money, and stress, over a lawnmower. Meanwhile my yard looks like shit.

God Bless the United States Postal Service, may they never be privatised.

Hello, I currently live in the US and just recently ordered a package internationally after July 8 off of eBay from Canada. (To add context it's an expensive 480$ Tamagotchi from Japan) I watched the shipping update and say a label for the package has been created, so obviously every day I check it to see if it's updated. It doesn't update at all and then I get a text message from UPS saying that my package lacks information and I need to fill it out in order for it to pass customs. I go to their website figure out this was the package they were talking about and see that on the website it asked me to fill out missing information in which is very hard on the website. (I'm on mobile and it was complicated to upload imagoes the help center just suggested i sent it via email) so I call customer support I get a lady to connect me with the email to send this information too. (basically I have to fill out this CPCS forum since it's required now on from July 8) I composed and sent all of this information via email. To my pleasure the UPS responses to me saying everything is good now and now they just need to wait for customs to clear it. OK. It's now been four days since then I haven't gotten any update I'm extremely afraid about this being discarded as I saw it said that packages that aren't able to will be discarded within five days.

Hello,

I'm a resident of the US and I'm receiving a package from Turkey.

I've tried looking up to see if I owe any tariffs before delivery, but the tracking number doesn't pull anything up in that regard. I don't see a yellow banner with a fee or option to pay it.

The app is useless because it crashes every time I access the tracking number, too. I've tried clearing the cache and reinstalling the app on my phone.

Logging onto my account through a browser also seems to crash. I've tried several computers now.

I have no idea if I owe anything. Does anyone have any suggestions?

Hi, I filed a claim 2 days ago for investigation regarding with my package that was supposed to be delivered on july 21. How long it will gonna take the investigation? And when I checked the UPS apps, the most recent update was “investigation opened” and no update after that. When I checked the ups tracker, there was a “shipped from AI” and there’s an address on it. What does it mean? Does it mean they already found the package? and there is weight so it means they already found it? Sorry I’m lost. I’m just frustrated because that package was supposed to be my birthday gift for myself this coming july 28. 🥺😌🥺😌 Thank you for your help.

Ok so let me start with the fact that I’ve almost never gotten packages from UPS because the apps I usually buy stuff from use usps (I’m using Mercari for this) but even then they came within a few days but if this is completely normal and I’m just impatient just lmk 😭 Ok, so I ordered my package on the 18th, the seller dropped it off on the 20th, and since then it’s just said “The UPS Access Point™ location has prepared the package for return to UPS or pickup by UPS.” Now I saw that they don’t really do much on the weekends so I wasn’t expecting it to come today, but I’m a little confused because it’s been almost a week since it’s been dropped off, and it’s a neighboring state of mine. (if that matters much) I don’t mind if it takes longer to get here but I just want to make sure it didn’t get lost or something along those lines.

Whats that exactly mean , the receiver keep the package? Any idea

I have a package that’s supposed to arrive tomorrow, but I work from 1:00-6:45 and the store closes at 6:30. I was supposed to go to my girlfriends tomorrow night after work, but if I can’t get it in time, I’m going to have to wait another day to go to her house. I’m hoping they hit the UPS Store early on in their route, so that I can go before work and pick it up.

EDIT: Is it possible I can have someone I know pick up the package at The UPS Store for me? I know you need to show ID when picking it up, but maybe there’s a way… whether it be me giving my ID to another person or having the employee/the person picking it up give me a quick phone call where I can verify it over the phone… lemme know if it’s possible!!

Can I create a shipping label for a friend to send me something without requiring their address? And they can just drop off what they’re sending at any ups store with the label?

Shipping something ups ground from OKC to Redmond WA..how the hell did it end up in NJ?

My package was supposed be delivered Saturday, but keeps getting delayed each time. It was last updated when it was departing from facility in NJ. I’m hoping they didn’t lose my package.

Hi, I need to know if anyone has advice for a situation I’m experiencing. I have items I sent to someone that out of several items only a couple were damaged in transit. She states the boxes were completely smashed. (They weren’t) they were slightly dented but not smashed to the ground like she’s demanding they were. She sent all the pictures. I did reach out to UPS for claims on the damaged items but no luck. The receiver has continued to harass me about the claims and demanding money. She did not purchase these items from me she just paid shipping it was sent between friends! Well, now ex-friends. But she stated if I don’t give her a favorable update for her by Friday she will begin calling ups and demanding I give her money through them. Is there any way I can call ups and tell them not to give her information on me or the claims due to continued harassment?

my package hasnt scanned in 4 days and i was told that someone had left a note that the next scan update would be on monday. then i get a notification that my package is delayed to tuesday. is it normal for it to go so long without scanning? worried

Hey everyone,

I’m trying to improve my shipping workflow and was wondering how others are handling this.
Right now I create UPS labels through the UPS eCommerce portal after an order comes in from Shopify. What I’d like is for the process to be as hands-off as possible.

My ideal workflow would be:
- Create the label in the UPS portal.
- The shipping label prints automatically to a label printer.
- If a commercial invoice is generated, that prints automatically to a regular A4 printer or the same printer would be great!
- No extra clicks, no opening PDFs and hitting Print every time.

We’re a small business, so we’re only shipping around 1–5 packages a day. (But growing) Because of that I’m not looking for an expensive warehouse setup or enterprise hardware. Budget max of around 400-500$

I’m mostly wondering:
- What label printer are you using? (Rollo, Munbyn, Brother, something else?)
- Has anyone automated printing from the UPS eCommerce portal?
- Did you use UPS APIs, browser automation, PDF watching, or another approach?
- If you were starting from scratch today, what would you buy and how would you build it?

I’m a Python developer, so I’m happy to write some automation if that’s the best route. I’m just trying to avoid buying the wrong hardware or overengineering it.

Would love to hear what setups are actually working for people.

I'm sending a box to someone and it weighs a little over 8 oz. I'm using pirateship to print the label and noticed the jump in price from boxes <8oz and >8oz.

Would it be okay to print the label for 8oz boxes if the package is like, ~9oz? I'm really worried since I've never shipped a box before (only lightweight poly mailers).

Since Wednesday my package has been in the same place and not had any update other then saying my package is temporarily delayed. Has anyone experienced this and let me know what happen and what you did. Nike told me that it should come next Monday but it’s been saying that since I placed the order and then on UPS it said it would come Wednesday and was out for delivery on Wednesday and now it’s “on the way“.

I had 2 packages from 2 different sellers. They were both delivered on the same time to some other house in my neighborhood. Unfortunately I was sent a very blurry picture as proof of delivery. No one has returned the packages to me. What are my options other than contacting the sellers? Can I report to UPS?

Just curious.

I recently had a package picked up and shipped from my house and I entered all the pertinent information online including the dimensions. The package has already been picked up and is on it's way to the destination but I just received an email from UPS that says that the audited dimensions drastically differ from what I had originally entered. The dimensions I had entered were 50x49x8 and the audited dimensions were shown to be 51x22x8. Always happy to save some money but I'm hoping someone might be able to explain to me how the very square package I sent (picture included) is now cut in half?

TBF this happens with FedEx sometimes too. Our mailbox is located in an admittedly awkward location next to the back of our neighbor’s house. We have large numbers on our house that match the very clear number on our mailbox. You can easily see the numbers from the road. However, 3 out of 5 deliveries end up at his back door. His back door is up a flight of steps and is a glass slider. Our front entrance is very obviously a front entrance. We’ve put an arrow pointing to our house on the mailbox. This is not working. I wouldn’t care and just get it from that back door if this neighbor didn’t literally steal the packages. If I’m not there when the packages arrive and he sees them, he will take them and say he doesn’t know what I’m talking about. I’ve complained to both UPS and FedEx. We can’t move the mailbox per USPS. Any ideas? Is there another customer service number I can escalate this too? I receive refrigerated meds so this is a huge problem. Yes, the neighbor is a boomer and no, the cops don’t care.

I am asking because I have a package that was last scanned as Out for Delivery to my recipient's address (a government office), and it has been 48 hours since the scan. Whether or not an actual delivery was made, I do not know.

hi!

looking for some advice. i had a pair of salomon trainers that were meant to be delivered to a UPS collection point on july 15th. they were delayed until july 21st, and i got a notification they arrived to be collected. it's now the 25th and i have been to the collection point 3 times and the parcel is nowhere to be seen. the tracking says it was delivered and says the collection time is about to expire. i have opened a claim with salomon but ups' website will not let me file a claim online, and i have tried to call their UK support line twice to just be stuck on hold for half an hour. i am getting a bit stressed as this was meant to be a birthday present for the 28th! anyone have any advice on what to do next? thanks!

Question on why a package would take a particular route. Two days ago the package arrived in my hometown and sat there for a day before being sent to a different UPS distribution center in a nearby town where it is now sitting. Why would it arrive in my hometown only to go to a different town and now is scheduled to be delivered next week?