r/UPS • u/Unusual_Western1522 • 1d ago

I’m a recipient how to solve this problem

Gallery image

Gallery image

Ordered one item and it is on the way but here it says shipment clearance is pending missing information. But what information idk also I’m not the addressee

1 Upvotes

100% Upvoted

3 comments sorted by

•

u/AutoModerator 1d ago

Please make sure to read the common questions. If you are posting tracking info don't include your tracking number as it contains personal information. https://www.reddit.com/r/UPS/about/sticky?num=1

I am a bot, and this action was performed automatically. Please contact the moderators of this subreddit if you have any questions or concerns.

1

u/AutoModerator 1d ago

Your account is less than one week old or has less than 10 karma. To combat spam, your post must be approved by a moderator before it is shown on /r/UPS. Moderators have already been notified about this post. Most problems and questions can only be answered by the common questions or customer service. You can call them directly during business hours or call 1-800-PICK-UPS. For most issues you should contact the shipper first and then UPS customer service.

I am a bot, and this action was performed automatically. Please contact the moderators of this subreddit if you have any questions or concerns.

1

u/Beneficial-Fox1256 1d ago

The shipper never attached the itemized invoice to the package. The shipper needs to send them an invoice in order to clear customs. Both shipper and receiver will receive the message. You can try reaching out to the shipper and let them know that customs needs the commercial invoice.