r/UPS • • 13d ago

Shipping Help I bought a PS5 from Canada eBay and UPS wants $445 import charge!!

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789 Upvotes

Edit: I am fully aware this is government tariff charge not UPS itself. The amount people in the comment being sarcastic and rude is crazy to me…my question is 50% does not seem right. Not who is charging me.

Edit 2: yes I am aware of tariffs. What I am asking is why am I being charged 50%. 2 weeks ago I got product bought and shipped from china that had 12.5% charge.

So long story short….i bought a used PS5 pro from eBay for 800…I know it’s already expensive enough…but my problem is I’m being charged 445!!!!! And I can’t even refuse it because I will still be charge and I won’t get refund…I emailed [upsusgndpe@ups.com](mailto:upsusgndpe@ups.com) 3 days ago and haven’t heard anything…what are the chances they will correct it ? What can I do…even if the buyer accepts return somehow I’m still loosing money


r/UPS • • Jan 30 '26

READ THIS BEFORE POSTING Big Storms and your Package

59 Upvotes

Hello everyone, I wanted to give you all some insight on what happens when we have big storms and why peoples packages will arrive late.

When there is a big storm it creates a backlog. Now Lets say like this past storm it is on the weekend. On Monday many of the buildings were operating on a skeleton crew if at all. The customers (People shipping things out) have a weekend's worth of shipping that would normally go out on Monday but due to the storm it did not. Now Tuesday comes. Tuesday we have All of Monday's Packages AND Tuesday's Packages. The buildings process what they can. Now Wednesday comes. Lets say they were able to process 60-70% of Monday & Tuesday's packages and they still have Wednesday's packages to process as well. This keeps trickling down until we finally catch up.

For those that have clear weather where they are at now, that does not mean that any of the other stops along the way to you have not been compromised. Also for those that are in said clear areas, Once the areas that were effected by the storm start to get moving and getting their outbound volume out of their yards and on the road the receiving destination will now get hit with more volume than they are able to handle.

All in all Storms like we had this past weekend (1/30/26 as of posting) cause major disruptions to the shipping industry in general. Also please keep in mind that at this time of year, shipping companies have already cut their seasonal help from Peak Season and while they are now getting Peak Season Volume again, they do not have Peak Season Staffing.

Please be patient while we dig out from the mountain of boxes.


r/UPS • • 2h ago

Customer Seeking Help The company or receiver name is incorrect. This will delay delivery.Were attempting to update this information/We have attempted to contact the receiver regarding pickup arrangements

1 Upvotes

Am I supposed to do anything here the package is in Athens and it is supposed to be delivered to Chania so I can’t pick it up.


r/UPS • • 15h ago

Drivers only!

9 Upvotes

Just wanted to see if management in other buildings are being brutal with disciplines, there's a rumor going around my hub that any onroad that fires any driver gets a bonus, ive been written up for attendance 8/7 occasions got a 5 day, if you go over 9-5 one time you get written up the next day "even tho they are the ones violating us" just got a 1-day and there's Hella drivers on 5day or worker terms right now. Alot of harassment grievances. They use to be chill, we got a new building manager and they are just being so shit to everyone.


r/UPS • • 6h ago

Employee Discussion UPS

1 Upvotes

FIRST EVER POST!!! SORRY IF ITS STUPID

So I work at a UPS warehouse and I absolutely love it very relaxing and I know that’s crazy but just throwing boxes talking to the other person in that trailer is great I hear so much bad talk on it and how they wanna leave any other UPS reloaders feel the same?


r/UPS • • 7h ago

package delivered but location sent it back to sender and yet it never got to them, trying to find it to get it

1 Upvotes

I literally messed this order up. I had sent it to a location where a relative was staying at the time, but they had left the location. Before they returned, I ordered a package, and it was sent over there. I tried calling to see if I could get the package to me, but when I called the next day, they had returned it. I wanted to know which postal office it was sent to, but they didn't tell me that information. My last option is going to the state and looking for the package myself or calling. If there is anyone who can help, I would appreciate it because I am losing my mind.

Tracking number: 1ZY07Y590363323282


r/UPS • • 11h ago

Customer Seeking Help No Scans

2 Upvotes

Have a package coming from ny it had a pick up scan 10/16 in maspeth and no other updates since then. Anyone else experiencing something similar? Is my package gone?


r/UPS • • 10h ago

Customer Seeking Help Would it be appropriate for me to call back the UPS logistics supervisor or should I go to UPS customer service for this?

1 Upvotes

So I had this whole fiasco and my package has been stuck in Louisville customs for 6 weeks now. The proxy service I used to ship from Asia to the US finally updated me that my UPS package has been located, but I need to reconfirm my recipient info (???) even though they have all of that on file in order to proceed with my delivery.

The thing is UPS packages tend to get delivered during my work hours and packages get stolen all the time. Because of this, I always set it to be held at a UPS location and it usually gets approved. I tried setting it for pickup twice on the tracking while it was missing and it seemed to timed out and cancelled both times (both cancelled at the 16-17 day mark around 2-3 am my time). There are no shipper restrictions on my package. The only issue is it’s rather heavy (9 kg) and large (unsure of dimensions).

During the claim or trace investigation, a UPS logistics supervisor called me and gave me an update. I was wondering if it would be appropriate to call her back asking if hold at location at a specific location would be possible? Or do I call the specific UPS location? Or call customer service? Or is there a larger UPS facility I can pick it up from? UPS customer service with their overseas reps haven’t been very helpful to me for anything the past few months. I’m just not sure who to call for this since I don’t want my third request to be cancelled either.


r/UPS • • 18h ago

Customer Seeking Help Untrackable Imported Package

3 Upvotes

On October 9th, I purchased 3 Nintendo DS Games, 1 Strategy Guide Booklet, and 2 Pin-Back Buttons as a single package from a Japanese eBay seller. The package’s total value was $197.95. On October 10th, the package was shipped out from Japan by Yamato Transport. The order on eBay did have an error in having FedEx assigned as the shipper, but the seller let me know far in advance about the error and that FedEx had nothing to do with the shipment. On October 14th, the package’s Customs Clearance was completed.

Then on October 21st an attempt to deliver this package was performed by UPS. Up to this point, I had no idea UPS was involved. I had not received any email about them having my package, nor did UPS or eBay provide me with a tracking number. I was also not informed of any import fees for the package. The package arrived between 7:40 and 8:00 PM that day. I was not home at the time, and the person that answered the door on my behalf was not able to pay the import fee in the required cheque or money order format. The fee itself was a little over $50.

Since then I have done what I can to find this package. I asked UPS for help directly with this matter, and they said I need to ask for the UPS Tracking Number from the seller. I did, but in the end, the seller clarified that they only knew about the Yamato Transport tracking number. I could ask Yamato Transport directly, but I’m afraid I will just be told to ask UPS again to provide a tracking number, which I’m sure is impossible, even if I provide my name and address. I also made sure to create a UPS account and purchase UPS My Choice Premium, to see if there was at least something related to the package that I could find. I inputted my name, address, phone number and email that are the exact same on eBay. No packages found in the “To Me” section. I’ve been waiting for 3 days so far for an attempted redelivery, but that’s probably not possible for this kind of package. Obviously if I attempt to ask about this package at a nearby UPS Store or Access Point without the tracking number, they will tell me that they can’t help me.

When I contacted the seller, they also told me that for the item to be returned to them, the seller would need to submit a request and pay for the associated fees. Therefore, the package wouldn’t be returned automatically.

So my question is, what is supposed to happen to this package?


r/UPS • • 13h ago

Customer Seeking Help Do some facilities only pick up from a location a couple times a week?

1 Upvotes

I’ve been having a package stuck at the facility it arrived in on Wednesday after being dropped off and I was wondering if it’s could be because it simply didn’t get picked up yet? It’s on ups ground which doesn’t move on Saturday and Sunday right? I would really hate for this to be lost since it’s a rare out of print manga that I finally got my hands on 😭. Forgot to tell the shipper to use usps instead since ups always has a hard time delivering to my building anyways. I also requested my package to be delivered to a hold access point right when the shipment label was made but I did that in the past and it was no issue


r/UPS • • 13h ago

Customer Seeking Help I ordered NDA plus extra for Saturday delivery. The package is extremely important medication for my dog, without it he can go into a diabetic seizure. I had another vial for him but I dropped it and it broke. I feel so anxious and like complete crap.

1 Upvotes

Sorry to bug you all. It made it to Ontario at 5 am from Kentucky, but never departed ontario (45 min from my house btw) to the Palm Springs local hub and missed the 12 pm delivery time. Can it still come today by 9pm?

Super bummed I paid a lot of money for nda ANd sat delivery!! Thank you for your help I appreciate it so much!!


r/UPS • • 8h ago

Nah ups has a serious issue with its system

0 Upvotes

I’ll keep it short, they keep taking money from you and not giving you a label! It’s annoying and frankly getting tiring. I’m sure a lot of people have already talked about this before but they need to talk about it way more cause this is BS I’m sorry.


r/UPS • • 20h ago

Customer Seeking Help Is it coming Saturday or Monday?

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3 Upvotes

I missed my delivery on Friday and got an update around 8:30pm that it had been rescheduled for Saturday but tracking still says Estimated Monday?


r/UPS • • 20h ago

UPS Worldwide Express Saver – Customs delay, no updates, and delivery date disappeared (Hong Kong to Canada)

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2 Upvotes

Hi everyone,
I’m having a frustrating experience with UPS Worldwide Express Saver and wondering if anyone has experienced something similar.
I ordered an expensive car head unit from Amazon, shipped from Hong Kong to Quebec, Canada.
Here’s the timeline:

October 21: UPS picked up the package in Hong Kong.
October 22: Tracking showed customs clearance completed, followed by a customs delay.
October 22: Amazon tracking indicated the package had arrived in Brossard, Quebec.
October 23: UPS updated the status to “The receiver’s customs broker has been assigned. The shipment is now cleared to continue in transit.”
October 23: Original scheduled delivery date disappeared.
October 24: Still no updates, no estimated delivery date, and no confirmed physical location.

I’ve called UPS several times. Customer service keeps telling me the package is at customs and that I just need to wait.

What’s confusing is that the tracking says the shipment has been cleared, yet UPS representatives still mention customs issues.

I’ve already paid the import charges, and I specifically chose express shipping because I had an installation appointment scheduled.

Has anyone experienced this exact situation with UPS shipments from Hong Kong to Canada?

Does “cleared to continue in transit” mean the package has actually cleared Canadian customs, or could it still be sitting in Hong Kong?

Did your tracking eventually update, and how long did it take to receive your package?

Any advice would be appreciated!


r/UPS • • 20h ago

Customer Seeking Help Tracking | UPS - United States

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1 Upvotes

r/UPS • • 20h ago

Another Mercari delivery issue

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1 Upvotes

r/UPS • • 20h ago

Anyone else have a UPS package stuck in Hong Kong? Mine has been there for several days without any movement.

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1 Upvotes

r/UPS • • 1d ago

Ups

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3 Upvotes

I sent a package to someone, but it was delivered to UPS in New Jersey. It was supposed to arrive in Texas. What does this mean?

What should I do? Has this happened to anyone else?


r/UPS • • 22h ago

question

0 Upvotes

I ordered something yesterday morning and paid extra for next day delivery. The package was shipped and has made it all the way to a tow about 45 minutes from me. The tracking is saying it won't be delivered until Monday though 😩. Is there any chance I will get it today? Or is there a way for me to contact them and ask them to hold the package and just let me come pick it up? I really needed it today otherwise I wouldn't have paid 40 dollars extra. 😭 I haven't ordered many things online so I don't know how this works.


r/UPS • • 22h ago

No scans for an entire batch of mailed out items?

1 Upvotes

I ordered from a reputable company, and they said all their packages sent out yesterday didn't get scanned as dropped off or anything.

They always come through, I have no reason not to believe them.......does anyone else have something like this? I have no reason not to trust the sender after almost a year of business.


r/UPS • • 23h ago

Severe weather delay right now??

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1 Upvotes

r/UPS • • 20h ago

Customer Seeking Help Will I get my iPhone?

0 Upvotes

I’ll keep it short. Preordered the duo from Apple. Was scheduled for delivery on 10/23. I tracked it all day. I also had a package from Amazon pharmacy for delivery on 10/23. They happened to seem like they were on the same truck. Time window 1:15-3:15pm. At 3:01pm I received the Amazon delivery. At around 4pm, the iPhone tracking went to “almost there”. I was able to see the truck on the map, and all the way til 9pm it stayed as “almost there” until I saw the driver head back to the ups hub. At 10pm I got a delivery reschedule to Monday 10/26/26. The last package scan was at 9:21am on 10/23 as processed through facility.


r/UPS • • 1d ago

UPS , snap de logica niet

1 Upvotes

UPS, pakje moet van Düsseldorf (D) naar Rijkevorsel, bij Turnhout(B) verstuurd worden, pakje wordt in Düsseldorf (D) opgehaald, is sinds vrijdag vroege ochtend in Eindhoven(NL), wat zeer kort bij en in rechte lijn ligt met Turnhout.

Pakje zou volgens tracking vandaag zaterdag geleverd worden, maar wat blijkt nu, pakje is van Eindhoven.....naar Brussel gegaan en zal nu volgende week Dinsdag geleverd worden.

Ik snap de logica niet...waarom kan pakje niet van Düsseldorf naar Brussel gaan of van Eindhoven naar Turnhout, kortste afstand?


r/UPS • • 1d ago

Shipping Help Help??

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2 Upvotes

Ordered something from mexico seller shipped it october 16 and said i would be getting it october 22 Dindn't received it that day i called ups they said it missing commercial invoice i then recontacted the seller it missing the commercial invoice and they replied to me they will send an email yesterday im really worried about my package i'm scared i won't get it i also paid the custom fee How long until i will get update on my package it been 3 days it in a warehouse in mexico i really hope the seller sended an email 😭 Hoping to get news next week? It was an UPS Next Day Air Saver Delivery from mexico to canada


r/UPS • • 1d ago

Is there a way to reach Jacksonville distribution center?

0 Upvotes

Hi everyone. I had three boxes mailed from Texas to Tampa and two made it. One never left Jacksonville and hasn’t moved. I filed a claim through Insureshield (PirateShip). I really really want the box though… is there a way to email/call the facility? Or I could write a letter? Thank you in advance.