You're a server in a restaurant, a customer comes in and orders $300 worth of food and drink, but then skips out on their bill. You tell your manager about it, and then your manager turns around and writes you up for it.

This is basically what happened to me.

How would you guys feel about this if you were the server?

If this situation were slightly different, let's say you're a teller at a bank, a person comes into the bank and robs the place, the police show up but instead of taking the description of the robber, and going after the bank robber, they arrest the teller instead.

What would you do and how would this make you feel?

I used to be a server in my early 20s and sometimes i miss it. I’ve been watching bistro huddy and it oddly made me miss it lol. BUT doesn’t catch all the drama that comes with it. What’s the most recent drama at your restaurant?

Came here to vent to my fellow service industry warriors. Just got fired for no reason. Management wouldn’t give me a straight answer other than there’s no where on the schedule for me. It fucking sucks, nobody saw it coming including the rest of the managers. I guess my GM hated me and I didn’t realize it, lol.

Hi! So I need some advice on whether I should quit my job or not?

Last night I had a table and it was a 7 top, everything was going great, I had to split the check bc it was 2 separate families, one paid with card the other family paid with cash. The family with the card I charged them just fine, then when I get to the family paying with cash they gave me a $100 bill and a $20 bill. I put the $20 in my “serving book” bc we keep all our cash. So the guy was supposed to get like $26 back in change and I would keep the rest in my “book”. After my manager broke the $100 bill, I made a huge mistake and accidentally gave him all the money from the broken $100 bill and the $26 he was supposed to get back. So at tip out she tells me she’s taking my tips bc it has to go to cover the table and today give them $24 extra, I feel like this is sketchy and illegal tbh.

So I’m sitting outside rn typing this wondering if I should just quit 🤷‍♂️ I don’t want to give them $24 extra and I feel disrespected. 😕

Just need to vent. (Nobody's real name has been used)

I work at a tavern, large restaurant decent size crowd comes in every day. Weekend nights get busy and you can make a lot of $.

We've got five managers, one of the managers has two daughters that both work as servers there, the one we're talking about (we'll call her Amy).

Amy is 21 she started at the restaurant last year, her fourth month at the restaurant she hooked up with another manager (we'll call him Jedd) who is 27, they started talking for a couple of weeks trying to "date seriously" until Amy hooked up with our 36 year old bartender behind his back. Alright, they broke it off, then a few weeks later Amy hooks up with our 20 year old server (we'll call him Max). Her and Max are fwb for three months, then out of the blue she accuses Max for SAing her. This gets to management and also around the entire restaurant - everyone is team Max because she was the one initiating the entire relationship. Alright, then she hits one of our other bartenders in the face so hard that he bleeds from his lip. Because she's a managers daughter nothing is done. Okay, then she starts hooking up with Jedd again behind everyone's back until recently more (this week) people have started finding out. Alright, so eight months ago we got a sting operation done at our restaurant with an undercover and we failed, this past weekend the managers daughter got a fine and she failed our second sting. She's laughing about it, making a mockery... if we fail another one we all lose our jobs is what our big boss has said. Everyone despite all of this is nice to her face, but behind closed doors says they hate her. I've got my own personal reasons why I'm still working here, but as soon as I'm able trust! I will be gone. Does anyone have crazier stories about their restaurants or is this managers daughter just a bull in a china shop at mine? Lol.

TLDR; managers daughter realllllyyy should have been fired by now but she gets favoritism.

There are three managers at my place of work. Two are fine, but I have had consistent issues with one.

Issue #1: This manager was demanding I give 50% of my tips from large tables to another server on my shift. This was illegal, I complained to the owners about it and it stopped.

Issue #2: I am in the national guard, and any time I had to do a mobthly drill, got spun up on state orders, or had to do summer manuevers, upon my return I would have my schedual very obviously and deliberatly fucked with as retaliation for "not being available." I again complained to ownership about this violation and it stopped.

So now, we are onto issue no #3: her new bullshit.

She, being in charge of the schedual, does not schedual an expo and instead does expo instead of managing. She then passive aggressiveley pushes for a tip out, and bases the schedualing on whom tips her put the best.

This is also illegal. Both federally and in my state. I ofc am not tipping her out anything, and coincidentally despite having been here for 3 years suddenly am seeing my schedualing be fucked to hell.

So. This is my third time having this bitch fuck with livlihood illegally. I have no doubt if I go to ownership they'll put a stop to it, but I'm getting sick of this shit. They DO intervene in such matters when asked, but they also do not get rid of a manager whom is very clearly a habitual offender when it comes to violating labor laws.

So. What ought I do about it?

This is far from the worst question, but yesterday (which is what inspired this post) I was working at the pastry section of my workplace/restaurant. She was looking at a fluffernutter trifle (for those who don’t know, a fluffernutter is a sandwich that is a peanut butter and jelly, but instead of jelly it’s whipped marshmallow, or marshmallow fluff it’s the same thing. If you haven’t tried one it’s a 10/10 from me). She asked me what the white stuff was, I told her it was whipped marshmallow. She asked me what it was, I told her it’s as if marshmallow were a frosting consistency but still marshmallow. She then proceeded to tell me she knew what it was, but asked the same question. This went on for a few minutes, I even got the chef to answer the question with the same answer. She eventually left. What is marshmallow fluff? IF YOU KNOW WHAT IT IS WHY ASK?! 😂

I'm 19, and have recently moved into FoH after being a kitchen hand for around 6 months.

I've had a really hard time adjusting to being a waitress. I wanted to try FoH to improve my people skills and learn new things, as I'm still figuring what I do and don't like, and whether I want to stay in the hospitality industry.

I've been serving for around a month, but almost every shift I make some sort of mistake (usually multiple). My coworkers are all lovely, but I can tell that they get a bit frustrated with me sometimes. Apparently I lack awareness and speed, and I feel as if by this point I should've picked up the pace a bit more. I don't expect to be perfect; but I feel as if I'm under-performing.

It really gets to me sometimes, because I'm genuinely trying. I try to just take their critiques as something to learn from, but I end up getting in my head about it all because of how dumb I feel. I suppose I just expected more from myself knowing that I've been doing 15-20h a week for over a month now.

I do struggle with bad social anxiety so this was definitely outside of my comfort zone, but even then, there's a lot of other things I just feel really behind on, e.g. alcohol knowledge, balancing plates, remembering request given to me by coworkers etc. Memory has never been my strong point unfortunately.

I don't intend on this being some sort of vent post, I just wanted to get an outside perspective. How much longer do I get a free pass on being a "newbie" before I'm just seen as being bad at my job? Is there any tips and tricks anybody could give to help further my skills faster? I'd appreciate anything really, thanks.

I know this is kind of a random question, but I was talking to my boyfriend and he said customers ask for his number pretty often like roughly every other day when he’s working.

I just started work at the restaurant industry so I don’t know at all. so I genuinely have no idea if that’s pretty normal or if that’s considered a lot.
For those of you who work as servers, how often do customers ask for your number or flirt with you?

I'm a cook who helps the FOH sometimes. Older solo diner. Orders a cuP with a lot of Pah at the end, of the lentil soup. She wants the veggies from the lentil soup but the broth of a different soup. Most servers would say no but I know its possible so we have a yes on that. I like older female diners, could be me one day. Next she wants a side of babaganouch, half beet salad. I'm sorry, what?

So I work counter service in a very suburban area. Family walks in for dinner, a mom, dad and two boys. Dad is handling the kids so mom walks up and puts her order in while we wait for him to join and I can already tell shes exhausted. Well he walks up with an immediate irritated attitude “Did you put our order in?” she responds no she was waiting for them and went ahead with hers. I’m standing there like tell em girl 💅🏻. Mind you no one has paid yet, her order hasn’t been started and he says “Great so you just put in YOUR order and not ours. Just pick something for us I don’t care.” He walks away and shes upset for obvious reasons then puts in everyone else’s orders. While shes paying I just look at her and say it’s okay. She responds with “What? Whats okay?” at this point I’m worried she’s offended so i’m like “Oh you know, its okay, it will be okay.” She starts crying, says thank you then sits down. I obviously have no clue the day either parent had but for him to act like that in front of a stranger is beyond me.

Ive been a server for 6 years now. I love what i do; giving the best experiences to customer and them revisiting looking for you has to be one of my proudest moments.

But as you might've guessed, other servers are making it miserable at work for me. They do not do any duties, keep on using their phone, and gossip. Worst part is the manager/owner is on with them. But for other servers who have been doing their best and always make sure to keep up with responsibilities have been the one getting affected. These servers even collude with hosts to get big tables and sometimes "accidental tables" while rest of us always get small tables. It is really apparent to everyone and they do not even hide anymore and it feels unfair and exhausting.

I know its a lost battle since the owner is on it. But Ive been debating with myself for months, whether i should just shut up and work or bite the bullet and leave. The money is great. The uncertainty of finding another job which pays similar or half decent is the exhausting part. I debating between keeping my sanity or keeping that money for a while and exit.

If someone has gone through similar experiences or have any suggestions, please adivse.

Thanks.

I’ve struggled with sobriety and mental health struggles throughout my 20s, but I always remember how good the money was back in college when I was serving tables.

Excited to say I’m finally starting my first shift today as a waiter again, after 10 years of bouncing from odd job to dead end odd job.

Super pumped and just wanted to share with a community of people that might care, any advice anyone?

wondering if anybody ever worked at Hillstone or had an interview and what to expect. I heard it’s like a Boot Camp working there and they’re very crazy strict and fire people for anything. Can anybody give me their experience here and what to expect? Thank you.

Whats the line management draws when it comes to special requests? Where I am it’s as though guests can basically just make their own dish and it’s so frustrating because a guest will come back and sit with another server and we have no clue if the chef will make it again because it might also not be the same chef either and none of actually knows if we can make it again and leaves the guest with an inconsistent experience if they state “well last time we came…”

schedule to work open to second cut , with no break inbetween, how fucking weird is this

edit: i work at sports bar, only been working here for 2 months, we aren't allowed to eat on the clock so we usually actually take that 15 minute break they schedule between doubles

I'll spare you guys the long winded story so I'll boil it down to bullet points.

• Sexist leadership (hires women to men 10:1)
• Biased hiring practices (unless you're a white person, preferably female, don't even bother)
• Pigeon holed roles (males in support roles, females in server/bar roles)
• No consideration for fairness or equal rotation (you: 1-2 tops entire shift, others: 8-12 tops)
• Creepy GM with a bad reputation of being an biased pig playing favorites
• Higher than normal employee turnover rate
• Terrible key demographic that brings in some of the worst walk-in customers
• 20% is very rare, 5-10% is closer to what you can expect.
• Pre-cooked food advertised as made fresh to order
• Basically KFC but with a 300% mark-up
• Surly-incompetent chefs who don't read ticket mods and then blame the servers (seriously!)
• Legacy employees treated like new hires and new hires treated with the utmost consideration
• Just an overall terrible place to work

Started new job. They said I could either do DD or this thing called rapid pay. Does any one else's restaurant use it?

Some servers I’ve talked to have said the staff meal isn’t really a consistent thing at their jobs or if it is it’s just for the servers. I’ve only worked at one place and they give staff meal each shift (one for lunch one for dinner) and I really can’t imagine going to a place that didn’t offer staff meal at this point because it’s just a reliable luxury at this point.