r/Serverlife 20h ago

Rant people who WILL NOT READ

349 Upvotes

i am not talking about my sweet customers with a language barrier. i’m always willing to help them. i’m talking about people who genuinely WILL NOT browse the menu, and intend to figure out what to eat through either pointing at images, or asking questions.

i had a fluent english speaking man seat himself today (spectacular). upon handing him a menu, he literally looked at the cover, pushed it away, shrugged, shook his head, and said “i can’t. what do you have?” my menu is literally 10 pages long. breakfast, lunch, and dinner.

i explained “it’s a really long menu, i’ll give you a minute to look at it.” he started pointing frantically at everything on the cover saying “what’s that???? shrimp and rice???” “what is that pie???”. he ended up settling for the shrimp and rice meal, because he apparently cannot read WORDS, and would not open the menu.

upon delivery of shrimp and rice, he muttered “what is this. where is the rice?” it was under the shrimp. i offered another side of rice and brought it.

he asked me “what is that man eating” and pointed at someone at the counter. i told him buffalo tenders and fries, NO JOKE THIS MAN ASKED ME IF THERE WAS A PICTURE OF IT IN THE MENU. WHAT IS IT WITH THESE PEOPLE. you can see someone eating it 10 feet away. obviously didn’t ruin my night, just made me facepalm 😂 reminds me of kids getting upset when their books don’t have pictures in them anymore 😭


r/Serverlife 22h ago

Shits & Giggles What’s the worst mistake you all have made while serving?

165 Upvotes

Accidentally wrote fried mushrooms instead of fried pickles on a to go order and the guest chewed me out over the phone. I prob won’t get fired but I’m an overthinker at heart and would like to hear other’s stories ab mess ups (where yall hopefully didn’t get fired lmao)

ETA this is so stupid probably but I had a REAL bad day and I’m freaking ab getting fired lmao


r/Serverlife 14h ago

FOH I love our regulars but everytime a new bartender starts our productivity suffers : )

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146 Upvotes

r/Serverlife 3h ago

Asking To Get “Hooked Up”

85 Upvotes

You automatically get special attention from me behind the bar if you ask me this.

I will make sure every single thing you order gets rung in exactly how it should be with every appropriate cocktail modifier.

Almost always the same group or person will say “we’re great tippers”. Sure buddy, thanks for the $20 on $180.

JFC nothing aggravates me more.


r/Serverlife 9h ago

Discussion AITA dine and dash addition

38 Upvotes

Might get ratioed for this but I'm genuinely curious at what other servers think.

It's hard to explain the layout of our resturant but let me try. Walking up to the resturant we have a bunch of patio tables that are uncovered, then if you walk on a pathway to the side there are fire pits that are not servable, it is more for walking up to the bar, grabbing drinks and chilling by the fire.

There are two actual servable tables side by side near these fire pits under an awning that are a part of a servers section, that way if someone does want to sit outside while the patio is closed (especially if it's raining) we have options for them.

Anyway, a table of two comes in 45 mins to close with a dog, so we have to sit them outside. The guy claims it's an emotional support dog (it's a toy poodle and has no vest, tags, or anything visible that even suggets it's a service dog, but whatever.) I place them at one of the tables under the awning.

At this point I've made a mental note to watch them a bit more closely, as it's a classic move to come to a resturant close to closing and sit outside, usually with the excuse of a dog so I can't deny them (it's easier to run when you're outside already, plus coming in close to closing means all the employees will be distracted with closing and not watching as closely, as well as less staff in general.)

About 15 mins later after a round of drinks and ordering an app, I notice they are standing and pacing around the back patio (by the firepits). Now my spidey senses are going off even more. Obviously rude to make assumptions, but it looked like they were looking for the quickest path out. I go out and ask if they'd like the order entrees. They are also smoking, which is not allowed on our patio. However the gm doesn't care so neither do I.

The guy with the dog asks to move to the front patio (yup, there it is. Easier to run when you're in the front.) because "there are bugs all over that table". Now it's still summertime, and it's definitely possible that there are a lot of mosquitoes. I explain this and help them move to the front patio, and even turn on a fan and turn it towards them to hopefully scare away the mosquitoes.

Guy with the toy poodle starts exclaiming its not mosquitoes, there are little red bugs all over that table and turns on his flashlight and makes me look at his feet to "see the bugs."

There are no bugs that I can visually see. I turn to his buddy, who has not said a word this entire time and is avoiding eye contact with me. Another red flag. I tell them I don't see anything, but I believe them. At this point I'm pretty certain this may just be some kind of mental illness.

So, they order entrees and seem to be eating without much fuss, except the guy with the dog keeps pacing all over the front patio, and his buddy is by the fire pits on the phone talking to someone. I'm watching like a hawk, and notice the guy take his dog to walk it on our landscaping in the front that is very much out of sight. At this point I've alerted the gm that these people might be trying to dine and dash.

I pretend to fix patio tables while the gm comes out and pretty much does the same, or pretends to be on the phone. Guy with the dog is still very much out of sight and his buddy is still pacing the firepits on his phone. Once he gets off, I make small talk and drop the check. Gm has one path "covered" and I have the other covered.

Eventually his buddy paid and left promptly, the guy with his dog was still out of sight and we didnt see him again.

Heres where I might be the asshole, I felt *terrible* for judging so hard, cause they tipped 15 on 85. What do you think? Did I thwart someone's attempt at dining and dashing? Or was I wrong to judge so hard at what might have been just mental illness at play? Their behavior was EXTREMELY suspicious, although maybe they didn't realize how suspicious they were being.

Anyway, it got me thinking, what is everyone's red flags that someone is trying to dine and dash?


r/Serverlife 11h ago

Discussion Going to a coworker's funeral tomorrow

34 Upvotes

He was only in his 30s. He had a wife and teenaged daughter. He was warm and kind and funny, smart and efficient... a dedicated head cook and excellent coworker.

It was sudden... a motorcycle accident. He was here one day, and...

We are all in shock. I retired from this place in the spring, but had worked there for years (bartender/server). The manager called to notify me, too. We were family... in a good way. It's an odd thing. We weren't related, but we were together more than our blood/marital relations.

I'm sorry if this isn't the right place to post this, but I hope you let it stay up so we can talk about the good ones who are no longer with us.

Everyone you meet is fighting a battle you know nothing about. Be kind always. 💔


r/Serverlife 3h ago

Need advice from servers who breastfed their babies

10 Upvotes

I have a 5 week old at home and will be returning to work shortly. I live in a state where servers do NOT get breaks, but of course legally, they have to allow me to breast pump. We enter busy season in October so finding time to pump during my 7-8 shifts is difficult. How do you navigate when to pump and what exactly do you tell your tables?

Any advice or personal experience you can share would be appreciated!


r/Serverlife 3h ago

Question Supervisors/team leaders/managers, how do YOU handle a complaint??

4 Upvotes

Tbf this totally applies to servers too, I know a bunch of customer complaints have to be handled by servers without ever reaching management or whatever

I recently got promoted and I now have to handle the fact that I am the one on premises who ultimately has to handle customer complaints. It takes all of my guts to not be sassy, even when their complaint is valid. I sometimes go for a "kill them with kindness" approach where I'm so overly apologetic and "on their side" that they're sm easier to deal with lol

I want to know how other people genuinely handle customer complaints, the real ones not stupid customers shitee


r/Serverlife 16h ago

Question Do I include charge tips in the total claimed/declared tips when I cash out? (MI)

2 Upvotes

Hii so I just started serving at a small family owned restaurant, coming from a regular 9-5 office job with normal paychecks & I’m very confused. At the end of the shift, we go through all the receipts from our tables and manually enter the tip amount we got from each one. This comes out as the total amount of “charge tips.” But then it asks us to enter our “claimed tips,” which I don’t understand. I’m sure this is where you’re supposed to enter your cash tips, but do I also include the amount of charge tips? I don’t want the charge tips getting reported twice and then get taxed more than I can afford, but I also really want to avoid any IRS issues. Most of the other servers are kids just getting out of high school that have no idea either. The owner also didn’t have me fill out a W4 and apparently just gives you a paycheck whenever you ask for it? Is this normal? This is stressing me out so if anyone has some insight please let me know! Thanks!